12 Replies Latest reply: May 19, 2010 1:49 AM by gandhimaster13
Pamela Simpson Level 1 Level 1 (5 points)
I am about to do the new software update, however the last time I did the update I lost all of my apps, music, and videos. Before I do the update how can I back it up so that when I do the update everything I have will still be there? Can someone please walk me through it? Thanks.

Toshiba, Windows Vista
  • Pamela Simpson Level 1 Level 1 (5 points)
    I think I may have figured it out, is it where it says encrypt iphone backup? Can someone please confirm this for me? Thanks.
  • ChrisJ4203 Level 7 Level 7 (33,685 points)
    No, that is not where it is. As a part of the sync process, the iPhone automatically does a backup. If you are concerned about apps, then make sure that you have transferred purchases and that the apps are listed in iTunes.

    If you want to manually do a backup, you would have the iPhone plugged into iTunes and then select the iPhone in the device pane. From there, right click on it and select backup.

    Make sure that you have also synced the contacts and calendar to the supported applications on your computer. You can see what is included in the backup here http://support.apple.com/kb/HT1766
  • Pamela Simpson Level 1 Level 1 (5 points)
    Oh ok because it is telling me that it's backing up my phone.
  • ChrisJ4203 Level 7 Level 7 (33,685 points)
    If you encrypt the backup and forget the password, you will have to do a restore as a new phone to recover. I don't know enough about the encryption for iTunes to answer anything else about it, however I have read about the need to restore as new if you forget the password.
  • Pamela Simpson Level 1 Level 1 (5 points)
    It did ask me for a password and it was my itunes password, it has been backing up my phone for almost two hours. I have 11 pages of apps plus ones that aren't on the screen, about 10 videos, and over 50 songs. So I think that it's doing a backup. The last time I did my update it said my last backup was two years ago.
  • ChrisJ4203 Level 7 Level 7 (33,685 points)
    Yes, it is doing a backup. iTunes does a backup as the first part of the sync process. So, every time that you sync the iPhone, it does a backup first, unless you cancel out of it. Those backups are overwritten each time you do the next sync. However, whenever you do a restore, there is a backup make that has a data and time stamp. Those stay there until the next time you do a restore. You'll just have to let it run its course now.
  • Pamela Simpson Level 1 Level 1 (5 points)
    So after this backup finishes will all my music and videos and apps be safe if I do the update after?
  • ChrisJ4203 Level 7 Level 7 (33,685 points)
    If you read through the article that I listed in an earlier post, you see that as far as apps are concerned, the only thing that is backed up is the data. The apps are saved in another folder in iTunes. Also, the music on your iPhone is from your music library and that is on your computer's hard drive in a folder named iTunes. Information about it is in the backup, as well as info about your calendar and contacts, but the actual information is on the computer, with calendar and contacts in the supported applications, and the apps in an app folder in iTunes, and the music and videos wherever you have the library at. Check out that article about backups I posted earlier. You should not have any trouble when you update, but you should understand where everything is. You can do a backup of iTunes, it is under "File>Library" in iTunes. You should also do a regular backup of your computer to save other data, such as the photos you sync (if you do).
  • Pamela Simpson Level 1 Level 1 (5 points)
    Right now it is still backing up, it is almost 4 am and it has been backing up since 11:00 tonight. Is that normal or is it because I have so much stuff on it?
  • Pamela Simpson Level 1 Level 1 (5 points)
    I had to leave my laptop on last night, it's still backing it up. Last night I began to back it up it said I had 6 or 7 minutes then the time increased. It says 2 hours now, the green loading part hasn't moved at all. Should I cancel it? I don't know what to do.
  • Russa Level 4 Level 4 (1,315 points)
    Back-up is automatic. However, you can sync the iPhone with MobileMe. ALternatively, you can also sync your iPhone with Address Book, and iTunes. This will make a record of your music etc. and contacts.
  • gandhimaster13 Level 1 Level 1 (5 points)
    Im guessing you have worked this out by now, but a backup should take 5 mins or so, give or take, you need to cancel that and start again mate!

    iphone backup is kept in windows vista folder (appdata is a hidden folder)
    user/appdata/roaming/applecomputer/mobilesync/backup.

    put this folder somewhere else after you backup, so you can get to it if you need to.