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Data Roaming Charges when Data Roaming is turned OFF - o2 UK

30674 Views 35 Replies Latest reply: Jun 15, 2012 2:38 AM by spaniard007 RSS
  • Herbie333 Level 1 Level 1 (0 points)
    On a recent trip away - I noticed that the phone picks up e-mail when I close the mail app from the task bar - even though data roaming is turned off.

    A minute or so after closing the app my phone would vibrate. On checking it there would be no SMS message or notification, but when I check my mail, by reopening the app, my mail has been updated. It seems to consistently do this.

    A technical guy from O2 confirmed that Apple know this is an issue. O2 have been quite good about this so far and have refunded the charges but I hope this gets fixed soon.
    iPhone 3GS, iOS 4, 4.0.2
  • Chris... Level 1 Level 1 (85 points)
    I'm with Vodafone and only use my iPhone 3GS on WiFi yet despite Cellular Data switched off it still caught me with a £180 bill for data usage when out of range of the wifi!

    The only way I can prevent my phone using the cellular data is to delete the network addresses in General/Network/

    This is an iPhone OS 4.x fault as I've not had this problem with earlier OS's.
    Vodafone took my money despite my protests.
    Not happy.
    Mac Pro, Mac OS X (10.6.4), 12GB
  • North20 Level 1 Level 1 (0 points)
    I have recently returned from a week in Malta and had data roaming switched off on my 3GS. I have just received a message to say that I have reached the £20 midway point for data roaming!!! I have contacted O2 and they are doing a network check to see if that shows up anything. This, however, is not the first time that this has happened to me. On a previous occasion, I got data charges with data roaming turned off and O2 refunded me. This should not be happening. If you switch data roaming off you should not incur data roaming charges. You follow the official advice and end up with a problem. Think what a state we would be in if all the other things we switch off suddenly decided to operate a potluck system on whether they did!!! Someone - carrier or Apple - need to be ensuring that off means off!
    iMac, Mac OS X (10.6.5)
  • David Glasgow1 Level 1 Level 1 (0 points)
    I have suffered from this too. I phoned for advice on avoiding roaming charges, because of the new EU regulations. I carefully kept Data switched off throughout a week long trip to the US in October 2010. I now have a £250 data bill for that period.

    O2 have "intimated user error in settings" - but I see on their discussion lists that others have complained of the same thing and been refunded.

    Any advice on what to do or what might have caused this? O2 have denied that connecting to free WiFi can switch on roaming, so I would sure like to know the original source for drspk's information.....
    Iphone 3gs, iOS 4
  • jjtg5 Level 1 Level 1 (0 points)
    Stay away from the Hilton Heathrow.... 3 days, $240 roaming charge.... Data Roaming off, connected 3 times to an allegedly "Free Wi-Fi" network. ATT actually shut my data roaming off because of excessive charges. Query AT&T with above... so sorry.... NOT HAPPY
    I4, iOS 4, i4
  • Bell wringer Level 1 Level 1 (0 points)
    I too turned data roaming off when in Portugal on both my Work iPhone 4 and my sons iPhone 4, we both got text plans and simply used the macbook and bought internet time for that with our room. At every free wifi site I was also unable to access WIFI it would simply reroute me back to a sign in screen. The one exception was a modern hotel in Evora where the hotels free lobby wifi worked for about 20 minutes. Upon return home I received a $1,200.00 bill for roaming charges of about 15 minutes which coincides with the date and time of the "free wifi". Bell states I used roaming despite the fact that I repeatedly explained this is not true. They also charged my sons cell for text messages at .75cents each despite the plan which we purchased pre travel which is recorded on the same bill. This latter charge on his phone Bell said they corrected but to date it still appears as a charge. They must be aware of this issue and how do you protect yourself? Do you need to rent another phone for travel as the iphone simply will access data regardless? Clearly phone companies selling you iPhones know this and should be advising people of this problem particularly as I called Bell for travel plan advice prior to leaving.
    MacBook, Mac OS X (10.6.5), iphone4
  • inmyshadow Level 1 Level 1 (0 points)

    Hi Chris

     

    Thought I would just give you a quick insite to your post on Data roaming.  I am an ex-employee of a phone company you mentioned and there is an issue at the moment with certain phones certain even if data roaming is turned off the foreign networks poll your phone.  Best explained like receiving a spam text as soon as you reply you then in their eyes signed up for a service.  Some phones although data roaming is off poll from the networks and the phones seem to send and receive data that’s not visible but charged.

     

    I went to OZ over a year ago and once a day logged into facebook for 5minutes and logged out and took data roaming off.  Its also some apps land social network sites are allowed to poll your position which again is charged info.  The networks don’t seem to be taking customers seriously as I had a £1,200 bill in 3 weeks.  As I worked there I knew how to sort it when I got back.  Drop me a reply with your email addy as I believe you should be able to get all your money back its just knowing where to go.

  • Travelling Matt Level 1 Level 1 (0 points)

    I'm an O2 customer...I recently had a charge to my phone with Data Roaming off while in Jamaica.  This is what they said:

     

    "If you were using Wi-Fi while abroad and the connection

    drops/disconnects (even if the data roaming is switched off), your

    iPhone will automatically switch to a data (3G, EDGE, GPRS) connection.

    You'll be charged for the data usage at the rate applicable in the

    country, you're visiting."

     

    and

     

    "Some data applications and data functions including email updates will

    still work in the background even if the iPhone data roaming is switched

    off but not in direct physical use by you and this data roaming usage

    would appear as it is working on the device without any warning.

     

    The device could be using data that you don't necessarily know is being

    used, for example, embedded rich content in emails can generate

    significant volumes of data both ways. The email application is a likely

    source of most of that data usage."

     

    So switching data roaming off, doesn't actually do that.  Very odd! 

     

    I've been travelling with the phone since I've had it (3 years) and never been charged before.  Why now?

  • dianafromdevizes Level 1 Level 1 (0 points)

    I'm relieved to discover so many people have had the same, or similar experience as me.  I have an iPhone 4. On two occasions after overseas visits (one to India, one to Spain) 02 charged me small amounts for data roaming even though my iPhone 4 was switched off ...... it was in the middle of the night, and I'd been asleep for hours.  I always put it in airplane mode and turn off data roaming as I leave home, so shouldn't be any problem.

     

    The first time it happened i spoke to 02 who refunded the money, "as a goodwill gesture", whilst adding that i must have mistakenly switched data roaming on.  The second time, no refund and again, it was my error.  Now I've read so much on this forum and others, i realise that 02 know there's a problem and are just trying to fob us off with a "nothing to do with me, guv" attitude.

     

    A lot of posts on various forums recommend deleting the APN content so shall do that and switch from 02 to another provider when my contract runs out. Enough is enough.  If i get big charges another time, i'll see them in Court!

  • Seet99 Level 1 Level 1 (0 points)

    Hey Inmyshadow, I'm so glad I found this site.  I too have been stung with huge data roaming charges from T mobile even though I had turned it off during a recent holiday. Was totally shocked to see the bill for £350!!!! I would really really appreciate some help in trying to recover the costs?? It's gonna be a crap Xmas otherwise :-(

  • Seet99 Level 1 Level 1 (0 points)

    Oh my email is divine_mc@hotmail.co.uk!!! :-))))

  • roaminghell Level 1 Level 1 (0 points)

    Hi

    My grandson has just had a similar experience.  He used the iPhone "Airplane mode" to switch off his roaming, but when he got back to the UK, he was hit with a bill of £1073.  This is also an iPhone 4.  We've taken it up with T-mobile, but if you can help in any way, it would be appreciated.  My email address is christineduplessis@hotmail.co.uk.

    Many thanks

  • dianafromdevizes Level 1 Level 1 (0 points)

    You have to do more than switch "airplane mode" on!  You have to switch roaming off.  Even then, unless you delete the APN content (as described above) you can still be stung for downloaded data which you haven't downloaded.  Incidentally, deleting the APN worked for me when travelling in Spain in February. Suggest your grandson tries that next time.

  • poshaughnessy Level 1 Level 1 (5 points)

    As others have said... Switching Data Roaming to Off is not enough!

     

    I did this and still got landed with a £40 bill for 6MB of data use while in the USA (I live in the UK).

     

    I spoke with my mobile operator O2, thinking there must be some mistake. The first guy told me I shouldn't have been using Wifi at all, as that's bound to result in charges! Crazy. Then I asked to be put through to the cancellation department and the lady there explained that while it's okay to use Wifi, I should have been switching it on only as needed and then switching it off again before moving around anywhere. (I still asked for my PAC code!)

     

    I'm going to read up on the APN thing that others have mentioned... in the meantime, I'm feeling rather annoyed at both O2 and Apple!

  • poshaughnessy Level 1 Level 1 (5 points)

    p.s. Has anyone investigated legal options yet? (E.g. small claims court?) I'm not a lawyer, but if anyone wants to get some People Power going, I'll help as much as I can (p_os at yahoo dot co dot uk). For me, it's not about getting the money funded, but about standing up for ourselves on principle.

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