75% failure rate on 24" iMac hard drives?

Yes, the title sounds a bit inflammatory, but it in my case, it's true. I have four 24" form factor iMacs ranging from the 2.4 to the 3.06GHz core 2 duo models that I've bought over the last 3 years, and have had hard drive failures in 3 of them. Fortunately I had Applecare plans on all of them but still, 3 out of 4? And why? Apparently, Apple prevents the Mac Geniuses at the stores from commenting or speculating about it at all. They said they simply couldn't talk about it. What the ****?

I'm no Mac newbie. I've had about 15 different Macs since '88 and only once have I had a hard drive fail on me, and that was a Mac Quadra 700 with a twitchy Seagate drive from the time Apple was lost in the wilderness. And yet now I have I have 3 out of 4 of the same form factor poop out on me in as little as 3 years? Something is rotten in Denmark.

This is not a rant against Apple, OS X or Macs in general. I love my Macs. What I want to know is this: is this a design flaw with this form factor or were the Western Digital drives they came with just crappy to begin with? I've used stand-alone WD drives for Time Machine installations, and yes, I've discovered that those are crap. Of the 4 I bought, 2 of them failed within the 1st year, so I'm leaning toward the WD theory. But if its a design flaw, such as the HD (regardless of the manufacturer) isn't being properly cooled due to to the design, I would like to know that. I need to know that. If I didn't have Applecare, I certainly would like to know if I had to factor in $350 every year for a new HD replacement.

So what I would like to find out is if anyone else out there has been having a similar experience with the 24" iMacs. Did you need to have your HD replaced as well? Did they replace it with a WD drive or a non-WD drive, like a Hitachi? How did that go? Has anyone had failures with the Hitachi drives? I'm really curious to see how prevalent this has been.

24 in. Imac, Mac OS X (10.6.3)

Posted on May 17, 2010 1:59 PM

Reply
91 replies

Jul 24, 2011 2:13 PM in response to GLS-Texas

Unfortunately, I ordered 7 mid 2007 iMacs, 6 hard drives failed in 2009, 3 more failed again in 2011 after they had already been replace with higher quality drives. I thought the first failure may have been related to a bad batch of hard drives, but now I expect to lose one a month. Very nice computers, unfortunately it appears they have a serious design flaw with heat build up. I owned 50+ macs and this is the first model that I have had a problem with, well 7 problems with. The one that did not fail, I suspect, was due to the reliance on smc fan control and low usage. Perhaps an external hard drive would get a little more life out of these machines, but at this point upgrade to a different model. Please Apple make a mid sized tower for those of us that need more then a mini and less than a MacPro!!!!

Jul 30, 2011 5:20 AM in response to GLS-Texas

Same experience with my iMac 24" bought in 2008. First hard disk failure within 12 months. The disk was replaced under AppleCare warranty.


A more serious failure occurred about three weeks ago, when my computer started to behave strangely before being impossible to start up. The kind guys at the Apple Store (repeatedly) told me they will not charge me anything for the reparations...


Reading this thread lead me to think there is a real problem with this model.

Jul 30, 2011 11:33 AM in response to GLS-Texas

Yep- it's clear that some die early and some stay the course. But it depends on what that particular 'course' takes. Ripping thousands of CD's into iTunes was mine but then again, I paid a mighty premium over a Dell for hardware that I felt would be up to the job. More fool me! Some Macs are on all day but don't do a heck of a lot...maybe they last longer. Either way...Apple have already moved onto solid state drives which says a lot about what they REALLY think of current hard drive technology. The lesson? Don't pay premium for ANY desktop pc... because eventually, they all fail. And if they didn't fail...we wouldn't buy the latest updated model!

Jul 30, 2011 12:10 PM in response to filterfan

I so totally agree with you filterfan. So sad that the loyal Apple fans have to live with the bad results of a bad apple. The least that Apple could do is offer to fix the problem that was their fault in the first case. I cannot go out and just pay through the nose every two years for a computer. I continue to have drops, deaths, and no reasonable reason or remedy. All I can do is keep my 3 external hard drives going and do back up back up back ups... until that faitful day

Aug 16, 2011 6:49 PM in response to Steve Bradley

The NVIDIA graphics card in my 24" 3.06 failed last week, a pretty common complaint as I've read. I choose to replace it with the technically inferior ATI card, hopefully it will last longer. But I'm still using the same hard drive from a 2.8 Ghz 2008 model, I thought about replacing it at the same time, but I still don't need any more internal storage than 320 GB. I am running the internal fans a little bit faster with SMC fan control. I'm hoping that will keep it a bit cooler. I have also increased the RAM to 4 GB, which means less virtual memory use. Hopefully this computer will last several more years at least. I'm satisfied with the life of the internal hard drive, and I have backups in place if it failed suddenly.

Sep 14, 2011 9:26 PM in response to GLS-Texas

I have the 2008 iMac 3.06 with 4GB RAM and the 500GB hard drive. Early last summer, my hard drive failed and had to be replaced. A month later my NVIDEA GeForce 8800 GS video card failed. I'm sad to say that my hard drive has crashed again and is no longer under warranty. The first two repairs were done through the Genius Bar. I'm hoping the computer's history will let them lean towards replacing the disk for free.


Message was edited by: longbeachlocal

Sep 23, 2011 4:53 AM in response to GLS-Texas

I have a mid 2007 iMac. In 2009 the CD drive went. In 2010 the monitor went (greyed out fuzzy along the edges like it was burning out -- weird). Both of those replaced under warranty.


Yesterday the HDD went on me. It's been running a bit slow for about a month and I thought something might be up, looks like my spidey sense was right. Thank goodness for the Drobo + Dropbox continuous backup strategy!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

75% failure rate on 24" iMac hard drives?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.