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75% failure rate on 24" iMac hard drives?

Yes, the title sounds a bit inflammatory, but it in my case, it's true. I have four 24" form factor iMacs ranging from the 2.4 to the 3.06GHz core 2 duo models that I've bought over the last 3 years, and have had hard drive failures in 3 of them. Fortunately I had Applecare plans on all of them but still, 3 out of 4? And why? Apparently, Apple prevents the Mac Geniuses at the stores from commenting or speculating about it at all. They said they simply couldn't talk about it. What the ****?

I'm no Mac newbie. I've had about 15 different Macs since '88 and only once have I had a hard drive fail on me, and that was a Mac Quadra 700 with a twitchy Seagate drive from the time Apple was lost in the wilderness. And yet now I have I have 3 out of 4 of the same form factor poop out on me in as little as 3 years? Something is rotten in Denmark.

This is not a rant against Apple, OS X or Macs in general. I love my Macs. What I want to know is this: is this a design flaw with this form factor or were the Western Digital drives they came with just crappy to begin with? I've used stand-alone WD drives for Time Machine installations, and yes, I've discovered that those are crap. Of the 4 I bought, 2 of them failed within the 1st year, so I'm leaning toward the WD theory. But if its a design flaw, such as the HD (regardless of the manufacturer) isn't being properly cooled due to to the design, I would like to know that. I need to know that. If I didn't have Applecare, I certainly would like to know if I had to factor in $350 every year for a new HD replacement.

So what I would like to find out is if anyone else out there has been having a similar experience with the 24" iMacs. Did you need to have your HD replaced as well? Did they replace it with a WD drive or a non-WD drive, like a Hitachi? How did that go? Has anyone had failures with the Hitachi drives? I'm really curious to see how prevalent this has been.

24 in. Imac, Mac OS X (10.6.3)

Posted on May 17, 2010 1:59 PM

Reply
91 replies

Feb 25, 2013 6:03 AM in response to Yonko

early 2008 imac 24 -- great computer, but at 5y started running SUPER SLOW.. finally after getting on boards here suspected HDD -- one run of SMART utility confirmed HD fail. Bought this new 12 imac and love it but not wanting to give up on the 24 08 model - i reinstalled and spent hours with software stuff before realizing hardware problem.


Looked into replacing drive - watched video on OWC.. looked like a nightmare going thru screen etc. would have to buy a kit to remove LCD etc and the internal drives are not inexpensive...


So I used the well known trick to put LION on a 8gb USB stick and make it bootable and ordered a MINISTACK CLASSIC from OWC -- best speed was going to be going with Firewire 800 on this imac model (no usb 3.0 or thunderbolt on the 08's remember) -- 1TB was $160 so worth a try and if i was not happy would use as my time machine backup for the new iMac.


Spent about 5 hours in putting LION on the Ministack and migrating previous time machine backup but all went well. Drive is pretty darn fast and I can not tell difference in internal and external. Basically use it like a mac mini - boots from ext drive and all is happy. Pretty inexpensive set up and wifi from kids upstairs area is quick - uses printer via network so they can use for school work/papers etc. I am quite happy with this option and cost. also if it works for another 2-3 years and drive fails pretty easy for me to do this again and not a big cost. just a solution thought that has worked for us!

Mar 3, 2013 2:50 AM in response to GLS-Texas

Mi iMac a muerto. Necesita una placa lógica nueva y para ello me piden 800€, cosa que no considero aceptable después de haber pagado 2000€ por el equipo.


Creo que Apple debería reconocer que los modelos de iMac de principios de 2008 tienen un problema en su placa lógica y llamar a filas para reparar todas las unidades vendidas.


Pero claro está, esto supondría un pérdida adquisitiva importante, ya que dicho modelo vendió muchas unidades. Con tanto dinero como ganan, no se preocupan de sus usuarios con problemas en sus máquinas.


Están perdiendo el sentido, se están olvidando de lo más importante que tienen, sus usuarios fieles y seguidores, solo quieren negocio y dinero.

May 1, 2013 5:09 AM in response to GLS-Texas

My early 2008 24" iMac crash last week after running great for over 4.5 years. Apple store tells me its the Hard drive and video card. Don't understand how they both died at the same time. The store tells me tell will replace (at my cost) both parts with same parts I had in it. I had the Nvidia card in it and they replace it with an Ati card with half the memory. Now I have to go back to the store (1 hr dive away) and have then swap out the video cards for the one they should have put in in the first place. Glad I checked the work order carefully.

May 18, 2013 10:09 PM in response to iDG13

iDG13 wrote:


My early 2008 24" iMac crash last week after running great for over 4.5 years. Apple store tells me its the Hard drive and video card. Don't understand how they both died at the same time. The store tells me tell will replace (at my cost) both parts with same parts I had in it. I had the Nvidia card in it and they replace it with an Ati card with half the memory. Now I have to go back to the store (1 hr dive away) and have then swap out the video cards for the one they should have put in in the first place. Glad I checked the work order carefully.

How much did it cost you?


Thx


User uploaded file

Oct 21, 2013 9:37 AM in response to GLS-Texas

I have a 24" 2007 imac and am taking it in today for its 4th hard drive. 1st one died within a year, second one died last Novemeber, 3rd one died yesterday. Super lame especially considering how heavy these things are... I would have gotten a laptop if I'd known I'd be visiting the Genius Bar this often! Not to mention how much time it takes to trouble shoot, backup and re-install all my programs and info everytime I have a failure. I paid for the hard drive last year, but refused to pay for this one... Apple knows something is up with this model and should step up and issue a recall like they did with the Seagates, or figure out what is causing the hard drives to fail and issue a fix for that. I am so disappointed with my first major Mac purchase... especially since I am typing this on a 10 year old HP that has never experienced a hard drive crash. Is there a class action in place for this model yet?

Nov 19, 2013 1:00 PM in response to GLS-Texas

I have the 20" model and the hard drive is failing. Apple is not sticking to their product and not interested in opening up my computer and installing a new one for me. I have no problem paying for the service, but they claim it's a vintage and that it's time to buy a new one. Can someone help me figure out what the next best step to take is.

75% failure rate on 24" iMac hard drives?

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