CD's created on Macbook kill my PC

Question

CD's created on Macbook kill my PC

Any CD that I create on my new Macbook causes an immediate freeze up of my desktop PC running XP. I get a blue screen error, Bad Pool Header, and I have to restart the PC. It will not reboot with said disk still in the tray. All operations of PC drive appear ok. It reads, it burns, diagnostics say it's ok, microsoft says I have all the latest updates, disks burned on the PC work fine in the Mac. Apple Care thought maybe the drive was writing some bad auto start data that was freaking out the PC? Suggested I take it to the Genius Bar and have them look at it. They're completely bamboozled too. Tried one of the disks in a Mac running Windows and it works ok there. Any ideas?

MacBook Pro, Mac OS X (10.6.3)

Posted on May 17, 2010 6:36 PM

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Answer 1

May 18, 2010 8:20 AM in response to Michael Heckel

What kind of FORMAT did you use burning these CDs?
To get this info - insert these CDs in your Mac - right/CTRL click on the icon - *Get Info*

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Answer 2

amgqmp1

Level 4

1,665 points

May 21, 2010 3:01 PM in response to Michael Heckel

As it's blue screening, you need to analyze a memory dump to figure out what's wrong.
If you want to share one with me, I would be happy to take a look. As you're using XP, it's likely you're setup for minidumps. They are located in "C:\Windows\Minidump". Grab one from the latest crash, and send it with a free service for sending files (e.g. www.senduit.com). Post the link here and I'll be happy to give you my two cents (for free) on what's causing your crash.

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Answer 3

May 23, 2010 7:37 PM in response to Kay Marczoch

Being a newbie to the Mac I did nothing but what was pre-set and that format is Mac OS Extended

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Answer 4

May 23, 2010 7:43 PM in response to amgqmp1

Here's a link to the minidump http://senduit.com/4f83e8

That's all Greek to me so anything would be helpful. Site says that link only lives for 30 minutes so I hope you're here and looking. Thanks

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Answer 5

amgqmp1

Level 4

1,665 points

May 23, 2010 7:58 PM in response to Michael Heckel

Michael Heckel wrote:
Here's a link to the minidump http://senduit.com/4f83e8

That's all Greek to me so anything would be helpful. Site says that link only lives for 30 minutes so I hope you're here and looking. Thanks

Thankfully, I'm just winding down Sunday night and saw the e-mail notification come through. 🙂

I took a look at the minidump and the culprit is memory corruption from a Symantec (aka Norton) Antivirus driver: SRTSP.SYS
The a process from a program called Sonic DLA was interacting with the Symantec Antivirus driver when it crashed.

I would uninstall Sonic DLA first and see if the crashes go away. If they don't, temporarily try another antivirus program (e.g. Avast, AVG).

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Answer 6

May 24, 2010 5:47 AM in response to Michael Heckel

MacOS X extended can't be read by WinXP without adding additional drivers like http://www.mediafour.com/products/macdrive/

Or you have to burn those disks in a different format like ISO9660 - there a re some free burning applications available on the MAC

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Answer 7

May 24, 2010 12:33 PM in response to amgqmp1

Getting rid of the Sonic DLA program did the trick. Hooray! I can now copy data out of my Mac and use it on the PC...How novel! Thank you so much! On my PC I used to be able to burn data to CDs without closing the disk. I backed up my Quicken files every few days this way. I think the Sonic DLA may have been what allowed me to do that. Now when I do a burn the only way to get more data onto the disk is to reformat and start anew. This apparently is the way of the world on the Mac as well. Is this just the way it is? Thanks again.

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Answer 8

amgqmp1

Level 4

1,665 points

May 24, 2010 12:43 PM in response to Michael Heckel

Sonic DLA was the software that enabled you to incrementally write files to CDs.

Personally, I would make the very small (<$10) investment in the purchase of a USB flash drive to backup those Quicken files.

If you take the more perilous journey of looking for a replacement to Sonic DLA, I recall that Nero (www.nero.com) used to make a comparable software program called InCD.

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Answer 9

May 24, 2010 1:03 PM in response to amgqmp1

Quite a while ago I switched from using CDs for the Quicken backup to a Zip drive. Yes, it may be 10 years old, but it works flawlessly. Just started using "Dropbox" so I'm now backed up to my Mac, which in turn is backed up via Time Machine to an external drive. Thanks for your help. Guess there's more than just farmers in Iowa! 😉

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Answer 10

May 24, 2010 1:24 PM in response to Kay Marczoch

It would appear that removing Sonic DLA from my computer (as suggested by amgqmp1) fixed my problem. There doesn't seem to be any problem with Mac formatting being compatible with my PC. I can now just drop a blank CD into the Mac and it comes out compatible with either computer as its message box says it should. Thank you for your help.

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CD's created on Macbook kill my PC