Can't copy large video files FROM iPhone to PC

Just bought Sprint 4S and the problem is still here with the brand new phone. Incredibly when I call Apple CS, they tell me that this is Windows XP's problem and not Apple's. One of most frustrating customer service experiences of my life. The phone agent, readily telling me that there have been thousands of inquiries regarding this, told me I needed to go to hackerlife.com or cnet and download third party software that he thought was maybe free. When I suggested that this was crazy for the brand new 4S to have the same issue that thousands of people have been complaining about for over 1.5 years, he instructed me that he didn't appreciate being talked at and that he had other customers to attend to. Will try the various work arounds, but I'm not feeling the love for Apple today.

Well, it is a problem with XP, if we mean Apple's XP comm driver . The fact that iExplorer copied my gigs of video in seconds suggests where the problem lies.

It's our own darned fault for having to use Windows in our work. Don't you love the big FU you got from AppleDon'tCare?

I went to transfer some videos I shot yesterday with my iPhone 4, and noticed 2 of them would not transfer to my XP machine via the normal method I use of copying them directly in windows explorer. The first was a 10 minute 760MB video, and the other was around 15 minutes at 1.1GB, in HD of course. I could transfer a small 3 minute video of about 240mb in size however with no problem. Has anyone with XP figured out what the limit is for the maximum video file size you can transfer directly with windows explorer without having to use the advanced work around discussed earlier? I know when I had my windows 7 laptop, I transfered from my iPhone 3GS, a 540MB file with no issues, but again that was with windows 7. I'm now using iPhone 4 with an older windows XP machine, and wonder what is causing this limit to even occur? I may also give this iExplorer thing a try as well, though I'm just glad I was able to get the video out of the backup, though it should not be that much effort just to get video off your phone, regardless of its length!

iPhone Backup Extractor will do what you want easily. It will put the files in a list by the app that created them, then you can easily copy and paste the files to a different location.

Yes, thank you, but how much does this cost? And it works on Windohs XP? I will try it if it's free or close enough.

Do a Google search and you will easily find it.

I have the exact same issue, and iExplorer worked great. It is a free utility to download and use, and the transfer of a 1GB vido file took less than 2minutes

YOU ARE THE MAN bkim028 !!! My daughter got married yesterday and I recorded the ceremony on my iPhone4. It was about 16 min long @ 1.3GB. I thought I had lost my mind when all the videos transfered to my PC except for the most inportant one ! I though I had not actually recorded it but it was on my phone. After many attempts to get it off the phone the "normal" way, I finally googled it and came accross this thread.

I dont understand why Apple does not address this !

Eric

With the advent of iCloud, make sure that you are backing up your phone to iTunes, and not to iCloud. Seems silly, but if you are backing up to iCloud, then the files won't be in the backup folder.

Also, if you go the reset route, be aware that Verizon customers may have to do a reprogram on their phone (*228, option 1) to get the contacts to show up correctly in the phone app after the reset.

CopyTrans can also help you transfer long videos from your iPhone to your PC. You may need to buy it if you transfer videos on a regular basis, but I think a trail version will also do if you have a couple of them only.

Why bother? Iexplorer is free and lightning fast.

Had the same file size transfer issue on XP PC and iExplorer worked perfectly for me! Just do a google search and download it on your PC....problem solved.

I was always using the Windows (XP) "Scanner and Camera Wizard" to import photos and movies, and had the same problem repeatedly. Then, I noticed that there is a link on the first screen of the Wizard that says "If you prefer, you can work directly from your device. This opion is recommended for advanced users only."

I clicked that link, and it showed me the photo contents of the iPhone just like a drive. I copied and pasted it simply using Windows Explorer and it WORKED FINE. No new software required, which is nice.

I suspect that the wizard uses something on the iPhone side to manage the transfer that gets choked up for larger files.....

Good luck, all!

I would think this is the same as Windows Explorer, which failed to copy gigiabyte files for me. No wizard was involved. Anybody else get this to work when Explorer failed?