Can not sync "Documents to Go"

Question

boo1947 Author

Level 1

11 points

Can not sync "Documents to Go"

I am having a problem sync'ing Docs To Go that is installed on my replacement Itouch. I had the app on another Itouch but that one died and had to be replaced. I reinstalled Docs TO Go on the new Itouch and it works fine with local documents but if I want to use the Desk Top function the Itouch will not sync to the app. I tryed reinstalling Bonjour and even reinstalling version 1.0.6 as some people suggested but did not work. I should mention that Remote will not sync either.
I have tryed all the suggested work arounds but none have worked.
I hope someone can provide some help as the makers of Docs To Go will not.

Ipod Touch 16g version 2, Windows 7, running Itunes version 9

Posted on May 18, 2010 7:14 PM

Reply

Answer 1

boo1947 Author

Level 1

11 points

May 19, 2010 3:57 PM in response to boo1947

Thank you for the reply.
I have tryed them but they state on their site that this is an Apple problem and they do not support any problems with Apple Iphones or the Ipod Touch.
Their site shows a work around using Bonjour 1.0.6 but states that they could not duplicate the problem thus could not recommend a soultion.
Basicly they are zero help.
Again thank you for your response.
If anyone has a suggestion that could solve this problem please bring it on.

Thanks, boo1947

Reply

Answer 2

boo1947 Author

Level 1

11 points

May 23, 2010 4:53 PM in response to Calisson

Thanks for the reply. As far as I can tell all I have open is Docs To Go. The instructions say I have to have that open on the Itouch and not have it connected to the PC via the USB cable.
When I open the Deck Top App and have the Itouch on with the WiFi active on the Itouch and Docs To Go open on the Itouch all I get is the Desk Top App saying that it can not find the Itouch (or something like that). At this point I lost.
Thanks for the help but once again I'm still needing some guidance.
See you all soon, boo1947

Reply

Answer 3

Calisson

Level 1

27 points

May 23, 2010 5:40 PM in response to boo1947

Interesting--I always sync Docs to Go desktop while my iPod is connected to the PC via the USB! Have you tried it while connected, despite what the instructions say? I just tried it disconnected and it worked that way (over wifi) too. Sorry not to help more....

Reply

Answer 4

boo1947 Author

Level 1

11 points

May 23, 2010 5:48 PM in response to Calisson

I'll try but I think I did that already and it do not work.
I think maybe I may not have the PC set up properly. Although it was working (Docs To Go) prior to having my Itouch replaced and also before I updated Itunes to 9.0.
Thanks again, boo1947

Reply

Answer 5

boo1947 Author

Level 1

11 points

Jun 13, 2010 7:02 PM in response to boo1947

I have now installed 9.1.1.12 and still can not use the Doc To Go Desktop.
Maybe some day companies will learn that the customer wants to be able to use what they sell them. Documents To Go was bought on the Itunes Store web site. So shouldn't Apple insure that the product works as it claims.

Reply

Answer 6

Jolly Giant

Level 7

25,464 points

May 19, 2010 2:20 AM in response to boo1947

have you tried DataViz support: http://support.dataviz.com/index_nr.html ?

J GG

Reply

Answer 7

Calisson

Level 1

27 points

May 23, 2010 12:25 PM in response to boo1947

Make sure you don't have any documents open on the iPod Touch. You can't use the desktop if they aren't all closed.

Reply

Answer 8

Jun 14, 2010 9:53 AM in response to boo1947

You mention that another app fails to sync as well. In that case, it's likely that it isn't Docs to Go, but rather something in the Wi-Fi connection. The sort of thing you're seeing happens to me all the time at work. Try shutting off your router (pull the power plug), wait a minute, and then plug the power back in. Wait another minute for it to start up, and then try DTG again.

Unfortunately, the Touch has the most unreliable Wi-Fi of any device I've ever used. I have to do this almost every day, sometimes even twice a day.

Reply