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POP Mail iPad Set Up Problems (Cox Cable)

51640 Views 32 Replies Latest reply: Feb 18, 2012 10:37 AM by robynfromnorman RSS
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Monty Hampton Calculating status...
Currently Being Moderated
May 18, 2010 6:44 PM
Hello!

Tried to set up two of my Cox.net email accounts on the iPad and after several minutes of the spinning cog, it was unable to connect to the server in each case. I used the proper username, email address and POP server (pop.central.cox.net) and used the same SMTP server as my iPhone (cwmx.com). Unable to get email set up.

Anyone else have this or similar problems?

Anyone have any solution or suggestions?

Thanks much!
MB Pro, Powerbook G4, iMac3, etc., Mac OS X (10.4.11)
  • Kensei Calculating status...
    Currently Being Moderated
    May 18, 2010 7:39 PM (in response to Monty Hampton)
    Well first of all what type of iPad do you have? A wifi only or w/3G?

    2nd of all the ATT SMTP Server which is CWMX.com only works on the ATT network. It does not work on WIFI.

    That means you must use your coinciding email server names. Likely its going to be smtp.central.cox.net. This server may or may not work on 3G, and if it doesnt it will use the the ATT SMTP Server to send assuming you have 3G data available for use and is not connected to WIFI.

    Setting on mail or using mail settings from an iPhone may be similiar but it does not guarantee to work. Remember these are settings and you will have to play around with it to make it work. Alot people blame the hardware for the issue when its apparent of user error or knowledge.

    With the info provided above you should be able to configure your email. If not call the Apple iPad technical support line 1-800-my-apple.
  • Nate Bloser Calculating status...
    Currently Being Moderated
    May 28, 2010 7:28 PM (in response to Monty Hampton)
    I struggled with this as well on my IPad. I was able to send mail after adding @cox.net to my user name. My out going settings are smtp.west.cox.net. Port 995. Good luck!
    Nate
    IPAD 3G, iPhone OS 3.1.3
  • steve Colegrove Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 2, 2010 11:03 AM (in response to Nate Bloser)
    I also have a wi-fi iPad and have cox (west.cox.net). I have 3 account with cox and one with mobile.me. I can receive, but not forward or send. I have the same settings on my iMac and synch with USB.

    I have deleleted and manually entered the information, an deleted and syched.

    Do the ports make a difference? Also, if I go to advanced, the smtp servers appear several times. Not sure what to do with each of the entries.
    iMAC G4, Mac OS X (10.6.3)
  • virtualgeo Level 2 Level 2 (220 points)
    Currently Being Moderated
    Jun 2, 2010 11:55 AM (in response to Monty Hampton)
    The correct outgoing email settings for Cox are "smtp.REGION.cox.net", where REGION is your region (west, east, etc.), and the advanced settings are SSL "On", server port 995. Also, when you click on the smtp server button, make sure that the Primary Server is the Cox smtp server and it's On, and any other smtp servers listed are Off.
    SONY VAIO, Windows 7 Pro 64-bit, iPhone OS 3.1.3, iPad 32GB, iPhone 32 GB
  • steve Colegrove Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 2, 2010 12:46 PM (in response to virtualgeo)
    Thanks. That did the trick.

    As it turns out Cox gave me the wrong information. They told me to turn off SSL, and that the port did not matter.

    Thanks again.
    iMAC G4, Mac OS X (10.6.3)
  • steve Colegrove Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 2, 2010 2:23 PM (in response to virtualgeo)
    Spoke too soon. I just tried to reply to an email and got the invalid sender message.
    iMAC G4, Mac OS X (10.6.3)
  • steve Colegrove Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 2, 2010 2:50 PM (in response to virtualgeo)
    After deleting my email accounts again, I re-entered them manually, making sure I set them up the way you indicated. I sent an email from my mobile.me acccount to one of my cox accounts, and it went fine.

    I then tried to reply to a cox account email for a relative, and received the invalid sender message.

    I went back to look at the outgoing smtp server, which was on. It appears that each time I entered a new cox account, another cox smtp server was added, and all are as off.

    What do I try next?
    iMAC G4, Mac OS X (10.6.3)
  • pkincy Level 1 Level 1 (15 points)
    Currently Being Moderated
    Jun 2, 2010 5:48 PM (in response to steve Colegrove)
    A poster above stated that Cox will allow referral SMTP servers. Hopefully you will be able to send with them. They did not use to. So I could not send mail when I traveled outside of my Cox region. A pita.

    So I quit using Cox email and went to an IMAP system. Be certain that it will work if you travel outside of the region or get another more reliable email system.

    Perry
    ThinkPad T61, IPAD 64G WiFi, Windows 7
  • steve Colegrove Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 3, 2010 6:47 AM (in response to Monty Hampton)
    I deleted all the other servers (which were also smtp.west.cox.net), then tried sending again. No go - "Sender address invalid."

    I have SSL on, port 995, on all three cox accounts.

    Also, viewed the post on support site at Cox.

    Maybe I'm in an alternate universe.

    Running out of options.
    iMAC G4, Mac OS X (10.6.3)
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