Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

"No Sim Card Installed" error

For the past couple weeks, I keep losing my 3G connection and getting a "No Sim Card Installed" error. The status bar shows "No SIM" next to the wifi icon.

In the past, if I shut the iPad all the way off, then re-booted, it fixed the problem. Now, however, even that trick isn't working.

I've tried re-seating the SIM thinking it might be lose, but that's not the issue.

***? This has become very annoying, and I'm not getting the 3G use I'm paying for when it only works part of the time.

2.4Ghz MacBook, Mac OS X (10.6.3), Also 2x2.66GHz Mac Pro, 2GHz iMac Core Duo, 2.4GHz MacBook Pro

Posted on May 19, 2010 10:00 AM

Reply
127 replies

May 19, 2010 10:23 AM in response to gecko85

Try restoring the iPad and recovering from the backup in iTunes.
Another option is restoring the iPad and set it up as a new device, which will rule out any issues with the software on the device, but it will not recover any data saved in the backup.

If the issue persists after restoring the iPad, try getting a replacement Micro-SIM from AT&T.

Also, you can always make a reservation with a Genius or contact AppleCare to get the iPad serviced.
The tips above will make sure the issue doesn't return on a new iPad.

May 19, 2010 1:25 PM in response to gecko85

You're welcome.

If you made an appointment at an Apple store, not sure if they have replacement micro-SIM cards available. If there is an AT&T corporate store nearby, stop by with your iPad to explain the problem and request a replacement micro-SIM card. There should be no charge for this. If this resolves the problem, you can cancel your appointment at the Apple store.

May 22, 2010 7:51 AM in response to gecko85

I've had the "No SIM card installed" error multiple times since getting my 3g iPad 2 weeks ago. I called Apple and they reset the network. That worked until it didn't work anymore. Actually not sure it ever worked. But the tech support said if it didn't work, go to the at&t store and get the SIM card replaced which I did. Reset network. Reset iPad. Still is happening. Not the SIM card. I've been told to Restore the iPad. OK will do that.

http://philipayers.com/noSIM.html

Observations:
Resetting the Airport switch, turn on turn off has always fixed the problem. Annoyance more than anything. But I have also lost the SIM while surfing when I turned the iPad over. Plus I have a weak cellular signal here. But it also did have the Error when I went into the At&t store. So it happens fairly often. Have no ideas why but it's not the SIM card on mine.
My plan- restore software. If that doesn't work then I'll need to have this iPad replaced.

Aug 8, 2010 6:06 AM in response to Attention Deficit

so in good news I have had this issue resolved.

Went into Apple Store to see a genius. We tried the SIM in another iPad - same problem. So it was a fault with the Orange SIM I had.

Called Orange and once I explained everything done to try to solve the problem they immediately sent out a new SIM to me via courier and it is all working fine now.

Hope that helps the rest of you.

"No Sim Card Installed" error

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.