Catfish Soup

Q: Security code is invalid. iTunes for iTouch.

Due to an issue with my computer, I am forced to buy my songs from my iPod Touch. But when I try to purchase new songs, I get a message saying I need to enter my billing info and it takes me to a screen that says I need to insert my security code, and when I do, it says the number I put in is invalid.

iPod Touch, Other OS

Posted on May 19, 2010 9:49 PM

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Q: Security code is invalid. iTunes for iTouch.

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  • by Chris CA,

    Chris CA Chris CA Mar 2, 2012 9:31 AM in response to michaelfromunion city
    Level 9 (79,677 points)
    iTunes
    Mar 2, 2012 9:31 AM in response to michaelfromunion city

    michaelfromunion city wrote:

     

    The most important step is to determine your ID and Password and the Credit card you want to use. The ONLY place to maintain this information is at the webpage at "Apple.com" under "account" THIS is the ONLY place which stores your security code

    Please be more specific.

    There is no "account" at "Apple.com".

    Although your "account login" at "iTunes" may show a blank for the security code you cannot enter the number at that location.

    Actually, that is the only placve it is available to enter it.

    If you open the account page in iTunes to edit your account there will be a blank for the security code but although you can enter the number it does not capture it.

    Works fine here when I enter it.

    The securityy code is not displayed (as the entire CC number is not displayed) after it is entered aand you press OK as it kinda defeats the "security" aspect.

     

    ONLY your Apple website account page will register the security code.
    ...
    Apple webpage Account

    How about a link to this "Apple website account page" where you enter CC info?

    appleid.apple.com is not a place to enter CC info.

    iCloud: Vefiy you Apple account ID NOTE once again there is a security code blank but you CAN NOT change the code on the iPod.

    I can easily change the CC info including security code on my iPhone/iPad.

    Settings > Store, tapa ccount then View account.

    iPod recently changed its requirement for and Apple ID on the iPod it has to be a legitimate email account

    Note that Apple (not iPod) is the company that that makes iPods, iTunes, iTunes store, iPads, iPhone, iTunes accounts, etc.

  • by michaelfromunion city,

    michaelfromunion city michaelfromunion city Mar 2, 2012 2:24 PM in response to Chris CA
    Level 1 (0 points)
    Mar 2, 2012 2:24 PM in response to Chris CA

    Chris CA

    I apologize for my incoherent description of how I finally thought I understood how the Login and Security Code thing thing works.

     

    Here is the area on the Apple website where I found that I could change or update my CC security code and it would show the capture. No other place [not sure how many there are or if I saw them all] appeared to capture the code.

    http://store.apple.com/us/account/home

     

    When I said iTunes I meant logging into iTunes on my computer or the iCloud on my iPod not the Apple Website.

    Sorry for all the mistakes..especially endowing the iPod with magical powers that are truly only executable by Apple Inc.


    I am sincerely indebted to you for your suggestions and my iPod works like a charm now after applying your instructions. Perhaps the mysteries I unravelled [or not] while stumbling around attempting to find a coherent explanation are better left untold....at least by meself,

    Dia's Maire dhuit agus Padraig,

    Mike

  • by Chris CA,

    Chris CA Chris CA Mar 2, 2012 3:15 PM in response to michaelfromunion city
    Level 9 (79,677 points)
    iTunes
    Mar 2, 2012 3:15 PM in response to michaelfromunion city

    michaelfromunion city wrote:

     

    Chris CA

    I apologize for my incoherent description of how I finally thought I understood how the Login and Security Code thing thing works.

     

    Here is the area on the Apple website where I found that I could change or update my CC security code and it would show the capture. No other place [not sure how many there are or if I saw them all] appeared to capture the code.

    http://store.apple.com/us/account/home

    Note that this is for the Apple Store online (computers, Mac OS, accessories, etc.). It is not for iTunes.

     

    No worries here.

    Glad you got it sorted!

  • by ToHELLwithSOPA,

    ToHELLwithSOPA ToHELLwithSOPA Mar 4, 2012 11:56 AM in response to bmintzer7
    Level 1 (0 points)
    Mar 4, 2012 11:56 AM in response to bmintzer7

    what is the phone number that you were transfered to last that had solved your pronlem

  • by rafael180,

    rafael180 rafael180 Mar 9, 2012 8:11 PM in response to Mike Johnson12
    Level 1 (0 points)
    Mar 9, 2012 8:11 PM in response to Mike Johnson12

    i am having the same problem i cnt doaloud any apts at the moment becasue of billing error

  • by Rejha Narok,

    Rejha Narok Rejha Narok Mar 13, 2012 10:38 AM in response to Catfish Soup
    Level 1 (0 points)
    Mar 13, 2012 10:38 AM in response to Catfish Soup

    Having the same problem. I notice this thread was put up two years ago. How ridiculous is this?? Does this issue just go away with time?

  • by brookmilne,

    brookmilne brookmilne Mar 13, 2012 2:32 PM in response to Catfish Soup
    Level 1 (0 points)
    Mar 13, 2012 2:32 PM in response to Catfish Soup

    I was having the same issue. I finally got it fixed by entering a different credit card and security code. Once it accepted that one I went back and entered my original card and code and it accepted it with no problems. Not sure what the problem was before, but it works now!

  • by lanie91,

    lanie91 lanie91 Mar 14, 2012 2:36 PM in response to Catfish Soup
    Level 1 (0 points)
    Mar 14, 2012 2:36 PM in response to Catfish Soup

    I tried changing my credit card info in the itunes store, but

    it keeps saying "Credit card processing is temporarily unavailable."

    This is so frustrating, I can't update any apps until I "fix my security

    code" I try and it goes around in circles...HELP, PLEASE!

  • by feliksca,

    feliksca feliksca Mar 22, 2012 8:20 AM in response to Catfish Soup
    Level 1 (0 points)
    Mar 22, 2012 8:20 AM in response to Catfish Soup

    What the ****!!!  I'm experiencing this issue now randomly as well...says Security Code Invalid, this is beyond frustrating.....so disappointed with the almighty Apple right now....  MY CARD IS VALID!!!!!  FIX THIS ISSUE IT HAS BEEN GOING ON FOR YEARS WITH NO SOLUTION!!!!!!!!!!!!!!!!!!!!!

  • by feliksca,

    feliksca feliksca Mar 22, 2012 8:39 AM in response to feliksca
    Level 1 (0 points)
    Mar 22, 2012 8:39 AM in response to feliksca

    I've tried everything to fix this that is listed in this thread, with absolutely no success.  I wish I could return this stupid Ipad2 to the store but it's over a month old now and I doubt they'd take it back.  They say Apple products are supposed to be easy to use.  I've worked with computers for over 15 years and I can't seem to figure out a simple billing issue, and I'm clearly not the only one.  Unbelievable.... so glad I spent almost $600 on this piece of garbage.

  • by jayzgurlie,

    jayzgurlie jayzgurlie Mar 23, 2012 2:39 AM in response to Catfish Soup
    Level 1 (0 points)
    Mar 23, 2012 2:39 AM in response to Catfish Soup

    I am so disappointed!!! I have figured out that yes with iPod touch u can use a visa debit but I can not even update an app I paid for if my bank has less than .99$ in it so I currently have 37cents in my bank and until I can go make a deposit, which for me is going to be very hard since I'm on strict bed rest from a very bad car accident and I have a broken leg and 2 broken ribs and my shoulder I just had surgery on) MEANING I CANT DRIVE!!!!! I'm not asking for a loan on any apps that cost money I just want the updates WHICH I PAID FOR!!! I wonder does apple own the company Teamlava? Because in all my life I have never had such bad customer service like I get from Apple other than the co. Teamlava. I love the whole system of Mac. But just like I m now doing I know for a fact 35 other Usto love apple people who now, again just like me, will never buy another apple product again. I really don't get it. I was so glad though when my bro and I went to buy our new cell phones I purchased the HTC EVO, (him and I were die hard apple/Mac users) he chose the brand new iPhone 4 s or gs or whatever ur best iPhone is. Well after 2 weeks he regretted it and I love my phone and they have great customer service. Every question I had...totally helpful. My phone is not as new but hands down better and my brother is so disappointed. This is the stuff that causes us to go to other co's for our computers. My son is going this week over spring break to pick out a new lap top for graduation and he is a trust fund baby.....he gets a lot so he can buy any lap top out there. I own the iMac and he loves it, it was what he would have got but I will not let him and it is truly sad. Your software is one of the best in my book. I love it. But its not worth bad cust service. My brother could not even download apps because on his phone they only let him use a credit card and he's much younger than I am and didnt have one. He had to use our moms. But all that said if I buy a product that comes with updates and those updates are included in the price where do you get off running my bank card to check if I have money in my bank when I already paid you for it. What a joke. This is truly sick greed. I have never been so discussted. I don't have a trust fund like my son. And I'm stuck for at least a month up to 3. And I can't get my updates I paid for until I can figure out how to get to the bank with broken leg, ribs and bad sholder. Thanks apple. Wow oh and I'm not stupid I do know it will work if I have an iTunes gift card but I still have to get one. And excuse any type-o's & any spelling errors, I am stuck in bed and the iPod is what was closest and it's working very very very glitchy. Scencierly Tina Dotson ur sad and dissappointed customer.

  • by Chris CA,

    Chris CA Chris CA Mar 23, 2012 8:37 AM in response to jayzgurlie
    Level 9 (79,677 points)
    iTunes
    Mar 23, 2012 8:37 AM in response to jayzgurlie

    jayzgurlie wrote:

     

    Post is too long to read. and add a few paragraph returns...

     

    Just set the credit card type to None.

  • by harmonycove,

    harmonycove harmonycove Mar 23, 2012 6:18 PM in response to Catfish Soup
    Level 1 (0 points)
    Mar 23, 2012 6:18 PM in response to Catfish Soup

    I am also having the same issue.  Have entered different credit card and same result.  This is really annoying.  Not just for purchases but the fact that this needs to be resolved to install updates that are free.  Ridiculous

  • by ilivelaughpray,

    ilivelaughpray ilivelaughpray Mar 24, 2012 8:38 AM in response to Catfish Soup
    Level 1 (0 points)
    Mar 24, 2012 8:38 AM in response to Catfish Soup

    Same exact thing has happened to me. I've e-mailed them 3 or 4 times and done everything they said and nothing has worked. I've triple checked my information, I've confirmed everything is alright with my credit card company, I've made a new account, etc. My same information works on Apple Store but not iTunes Store. I keep sending e-mails but no one seems to understand so I finally just called them but they said they couldn't help me and to e-mail them. Thanks tried that already...

  • by j.dunivan,

    j.dunivan j.dunivan Mar 24, 2012 10:17 AM in response to Catfish Soup
    Level 1 (0 points)
    Mar 24, 2012 10:17 AM in response to Catfish Soup

    I had the same issue. so... i went online on my pc and inputted my info and i had no issues.

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