10 Replies Latest reply: May 29, 2010 12:16 PM by Las12
Nysguy2003 Level 1 Level 1 (0 points)
Well I now have a new 32gb paper weight. My Computer recognizes the ipod touch connected via usb, but iTunes doesnt. Every help screen says, "follow the on screen instructions" to setup my ipod touch. Only problem is, There are no on screen instructions. Where are these elusive instuctions and how do I sync my ipod whith itunes? it says select my device on the left, but there is no device anywhere on the left. I downloaded the latest version of itunes (ver. 9 right?) and have no idea what to do next. Player just has a picture of a usb cord with an arrow pointing to iTunes logo. What to do now? Any help please.

Windows Vista
  • Nysguy2003 Level 1 Level 1 (0 points)
    Hello? Anyone out there? I really need help with this, been fooling around with iTunes for hours and still nothing. Tried calling apple, but after 30 minutes of dealing with the robot, find out they are closed!!! Can anyone help?? Thank you.
  • TechnoG Level 1 Level 1 (0 points)
    I'm having the same problem. Just bought a new 32g Touch for my daughter and her computer will not recognize it in order to set it up. It meets all the requirements for the touch and she has the latest download version of itunes. Guess I'll have to wait until tomorrow to call support. Can anyone else help us out there?
  • Ingo2711 Level 7 Level 7 (20,480 points)
    Welcome to the discussions,
    make sure that Apple Mobile Device Service is active on your computer: http://support.apple.com/kb/TS1567
    Make sure security software does not block connections: http://support.apple.com/kb/TS3125
    If this does not help, connect in recovery mode: http://support.apple.com/kb/HT1808
  • TechnoG Level 1 Level 1 (0 points)
    I thought I had downloaded itunes version 9 last night, but somehow it just didn't do it. I walked off for a little while because it was taking so long. When I came back, I just assumed version 9 downloaded. It didn't. When I went to the help area at the top of itunes, it still showed she had version 7. So it must have bombed out when I walked off. I downloaded it again and watched the whole process (about 1 hr - what's up with that?). So now, her computer recognizes the touch when I connect via the usb cable. I proceeded to set up the new touch and everything went smoothly. She is now a happy birthday camper!
  • Nysguy2003 Level 1 Level 1 (0 points)
    Well, I have version 9 and still no luck! Must be a windowsa vista thing, cause I connected it to my sisters OLD computer with windows xp (after I downloaded iTunes on it) and voila, it connected and recognized it just fine! But still no go on my puter!
  • Nysguy2003 Level 1 Level 1 (0 points)
    *Update for all with same problem!!*

    For those that may have windows vista or windowsa 7, i seem to have found how to fix problem with itunes not recognizing ipod touch.

    Seems problem is windows vista and 7 recognizes ipod touch as a camera and this causes itunes not to recognize it. To change this follow these steps:

    Step 1: at the start menu click Accessories then click run. In the dialog box type devmgmt.msc then click ok. This will bring up the device manager.

    Step 2: (make sure your ipod touch is hooked up via usb) and double click portable devices. Apple Ipod should appear. Double click that.

    Step 3: Select driver tab then select update driver. After this select 2nd option(Browse my computer for driver software). On next screen select 2nd option again (Let me pick from a list of device drivers on my computer).

    Step 4: On this screen you should see two options, one is digital still camera(which is already selected) and the other is the elusive ipod touch. Select ipod touch and click next. It should then update driver for ipod touch and itunes should then recognize ipod touch.


    After a week of no help whatsoever from this forum, I finally found how to fix this problem after days of searching forum after forum. I hope this will help anyone else that may have a similar problem.



    Oh on a side note, if your computer doesnt seem to have the correct driver installed for whatever reason after trying to update, I found on this site that this is the driver needed for itunes to recognize ipod touch on windows "usbaapl.sys" and for your conveince it can be downloaded here, dont worry, its safe. http://rs81.rapidshare.com/files/137237103/usbaapl.sys After downloading it, you can save it anywhere, I recommened documents just so you know where it is, but your computer will find it no problem. Once again, I hope this helps.
  • Ingo2711 Level 7 Level 7 (20,480 points)
    Glad you solved your problem! The USB driver problem is also covered in these articles: http://support.apple.com/kb/TS1538 and http://support.apple.com/kb/TS1495
  • Nysguy2003 Level 1 Level 1 (0 points)
    Thanks for your reply Ingo2711 but those articles helped me in no way what so ever as my usb had no problem recognizing my ipod touch, only itunes did. Followed every article step by step to no avail. I had to find my answers elsewhere, but found a solution and hope it helps others with simliar issues.
  • Nysguy2003 Level 1 Level 1 (0 points)
    Answered by me.
  • Las12 Level 1 Level 1 (0 points)
    I'm having this exact problem. When I go to download the "usbaapl.sys" driver however, an error message tells me that I need to set associations for it. What do I do?