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AppleTV keeps losing connection with iTunes; only solution is to reset it

19502 Views 63 Replies Latest reply: Jun 20, 2010 6:14 PM by medgirl RSS
  • HiTechKoke Calculating status...
    I have a frequent lost connection issue just a few minutes into a sync but very consistent between my MacBookPro and ATV. Instead of re-booting ATV I just go to the settings on ATV and then the Computer and Connect to iTunes and then at least on iTunes it comes back to recognize an ATV in the devices. If you go through those steps without rebooting the ATV do you see it listed in iTunes again? I am doing my connections via wireless on both devices, MacBook Pro and ATV.

    Your issue kind of seems the same but a much longer period before it resets.
    Mac OS X (10.6.3)
  • HiTechKoke Level 1 Level 1 (15 points)
    Yes... the new library section is what I am referring to... and then it tries to sync for 5 minutes and then stops and loses its iTunes connection it appears.

    I'm a bit confused though you said..

    "The problem for me isn't that, it's the syncing - it takes a few hours for all the stuff I have, even over ethernet."

    In reading your original post you said you lost connection to iTunes... was this during the sync or well after it was done? Mine seems to be during the sync. We appear to be the same in that the only way to re-connect is via the new library or rebooting things. Things that make you go Hmmm.

    Message was edited by: HiTechKoke
    Mac OS X (10.6.3)
  • expatsavant Calculating status...
    I have had the exact same problem for the past few months but on a Windows system. I tried everything as well but have still had no success. When the problem first occurred I could get it to sync by resetting everything but even that doesn't work. Connecting directly by ethernet doesn't work but I can share my iTunes library between computers so it is not a network problem. Have you found any solutions yet? This is VERY frustrating.
    Windows Vista
  • capaho Level 4 Level 4 (3,650 points)
    Try turning off IPv6 in the network settings in OS X for the network interface your Mac is using for its connection and see if it makes a difference. That's probably about the only thing left to try.
    iMac 2.4 GHz Core 2 Duo, MBP 2.53 GHz, Mac OS X (10.6.1), The more I think, the more I think I shouldn't think more.
  • ctreacy Calculating status...
    I'm having the exact same problem. Although when I quit iTunes and restart the bonjour service and restart iTunes it seems to find ATV for a few minutes then it goes again. I think this is defiantly a problem with iTunes.
    XPS M1330, Windows 7
  • capaho Level 4 Level 4 (3,650 points)
    They suggested reinstalling OS X, which I did.

    An unfortunate waste of time.

    Are your computer and your ATV connected to the same router?
    iMac 2.4 GHz Core 2 Duo, MBP 2.53 GHz, Mac OS X (10.6.1), The more I think, the more I think I shouldn't think more.
  • capaho Level 4 Level 4 (3,650 points)
    Have you tried syncing it with a different computer?
    iMac 2.4 GHz Core 2 Duo, MBP 2.53 GHz, Mac OS X (10.6.1), The more I think, the more I think I shouldn't think more.


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