4 Replies Latest reply: May 23, 2010 7:53 AM by touchytouchy
Sgt Silas Level 1 Level 1 (0 points)
I have dowloaded and installed all apps on my iPhone directly from Appstore application on the iPhone. The problem is that now I can't sync the apps with iTunes. A message pops up and advise me that sync would erase all the apps stored on my iPhone. Did anyone already encountered such an issue ? Does anyone knows how to solve it ? I thank you very much in advance for your help.

PC, Windows Vista
  • Allan Sampson Level 10 Level 10 (123,375 points)
    If you have a single iTunes account, did you purchase/download the apps with your iPhone prior to selecting Sync Apps under the Apps tab for your iPhone sync preferences with iTunes?

    If so, with your iPhone connected and without syncing, at the iTunes menu bar go to File and select Transfer Purchases From - the name of your iPhone. This should transfer all apps on your iPhone free and paid that are not currently in your iTunes library on your computer.

    Follow this by selecting Sync Apps under the Apps tab for your iPhone sync preferences with iTunes and leave this selected from here on out.
  • Sgt Silas Level 1 Level 1 (0 points)
    Thanks for your reply. I've done what you suggested but I have encountered another problem: despite the fact that I have authorized my computer I have a message telling that the apps can't be transfered because my computer is not authorized...
    I have then denied the authorization - restarted iTunes - authorized the computer again, but this did not change anything.
    Any idea? I thank you in advance for your help. Cheers.
  • Sgt Silas Level 1 Level 1 (0 points)
    additional question included
  • touchytouchy Level 1 Level 1 (10 points)
    Try this: http://support.apple.com/kb/ts1389

    Did you enter a different email address to set up your account on your phone than the one you put on iTunes on your PC? See the troubleshooting steps under "Authorize using the correct account name." To see what address you entered on your phone go to Settings>Store>View Account. If these don't match you'll be stuck in a loop because you haven't authorized the computer under the account you used to purchase the apps.