What is "Tier 2 Accidental Damage"?

Question

Level 1

5 points

What is "Tier 2 Accidental Damage"?

We recently had an, um, accident with my wife's mid-09 13" MacBook Pro, and I had to send it in to Apple for repairs. I got the itemized estimate back today, and it assessed it as "Tier 2 accidental damage" with about $450 worth of repairs. Now, the screen was busted, the superdrive was busted, and the bottom casing was bent. Is there anyway all that only amounts to about $450 worth of repairs with labor included? I ask only because Apple didn't get back to me to answer that question this afternoon and I need to get these estimates to the insurance company ASAP.

So, anyone have any thoughts about it?

MacBook Pro 15" (mid-2009), Mac OS X (10.6.3)

Posted on May 21, 2010 8:40 PM

Reply

Answer 1

Ferd II

Level 10

104,281 points

May 21, 2010 8:51 PM in response to super reubs

reubs,

...Now, the screen was busted, the superdrive was busted, and the bottom casing was bent.

That sounds like a bargain to me!

I apologize in advance for what appears to be a flippant response, but I know a family member who had to pay over $1,300 for a damaged PowerBook display.

😟

Reply

Answer 2

super reubs Author

Level 1

5 points

May 21, 2010 9:07 PM in response to Ferd II

That's what worries me! I'm concerned Apple didn't see or didn't assess the damage to the bottom side of the unit and that it'll come back to me with the bottom side still busted. I was thinking it would be in the $300 range just for the screen, so I'm VERY surprised of the low repair estimate for what I assumed would be a huge repair.

Thanks, though, for the response.

Reply

Answer 3

super reubs Author

Level 1

5 points

May 24, 2010 9:59 AM in response to super reubs

Just a little bump here; can anyone shed some light on this question for me, please?

EDIT: I've just noticed this ended up in an area I didn't intend it to. How it's here in the "Bluetooth, USB, Firewire, etc" area I don't know.

My apologies.

Message was edited by: super reubs

Reply

Answer 4

May 25, 2010 4:12 AM in response to super reubs

Only Apple Support can answer your question. The users of the forum can only guess.

Reply

Answer 5

JasonFear

Level 5

4,965 points

May 25, 2010 10:32 AM in response to super reubs

Hi super reubs,

How was the quote provided to you? Did you send it into the repair depot and get a phone call or email regarding the repair status? If you got the quote directly from the repair depot or from a Genius Admin at a store (if you dropped it off there and they shipped it out) then that's about as officially as it's going to get.

I agree with Ferd, given the nature of the damage to the unit it sounds like you're getting a fantastic deal!

Worse case, call back AppleCare, give them your repair # and ask to get confirmation on the previous quote.

Reply

Answer 6

saiajin

Level 1

8 points

Jun 1, 2010 11:30 AM in response to super reubs

I am fairly certain Apple is giving you the total refurb flat price...I have known people who brought in machines that were out of warranty and heavily damaged and to do those repairs individually would be well over $1500 and they were given a similar deal...And Apple U will get back to you a as close to new as you can get certified perfect machine....

Reply

Answer 7

super reubs Author

Level 1

5 points

Jun 25, 2010 7:34 PM in response to saiajin

Just want to report back that the MBP came back in great shape, and the total cost of repair was around $450, and the credit card insurance covered everything but shipping and tax. We were really lucky this happened when it did, otherwise insurance wouldn't have covered it!

Thanks for the responses, everyone.

Reply