iPad screen stuck on usb and itunes sync screen

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Level 1

1 points

iPad screen stuck on usb and itunes sync screen

I reset the network settings on my iPad and it rebooted. Since then, it only displays the usb and iTunes sync screen which means it needs to re-sync. When I plug it up to my mac, iTunes automatically opens and an error pops up in iTunes saying

"iTunes could not connect to the iPad "iPad" because it is locked with a passcode. You must enter your passcode on the iPad before it can be used with iTunes."

My problem is that my iPad screen does not allow me to enter my passcode. I have powered off and reset the device several times by holding down the sleep/wake button and the home button for 10secs till the apple logo appears and then let go. It is not working.
Please help!

ipad, Mac OS X (10.5.8), iPad and macbook air

Posted on May 22, 2010 9:17 PM

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Answer 1

Best reply

celliott147

Level 6

11,877 points

May 22, 2010 9:38 PM in response to nataliemims

Try putting the iPad into recovery mode. http://support.apple.com/kb/HT4097

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Answer 2

nataliemims Author

Level 1

1 points

May 23, 2010 12:19 AM in response to celliott147

i can't even get into the iPad though... its stuck on that screen whether i have it connected to the cable or not..

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Answer 3

nataliemims Author

Level 1

1 points

May 23, 2010 12:43 AM in response to nataliemims

ok, i thought you meant to access that link on the iPad.. I followed it on my mac and followed the instructions... its been "preparing iPad for restore..." for over ten minutes now.. not sure if its suppose to take this long?

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Answer 4

nataliemims Author

Level 1

1 points

May 23, 2010 1:23 AM in response to celliott147

I went through the process twice and I get an error message after about 20 minutes of 'preparing to restore' saying
"The iPad "iPad" could not be restored. An unknown error occured (2006)."

Also note that I updated my iTunes software to the most current version yesterday, so I doubt that the issue is with iTunes.. unless there is a setting I need to modify..
?
:/

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Answer 5

red555

Level 4

2,581 points

May 23, 2010 5:07 AM in response to nataliemims

If all else fails, take it to the Apple store and see an expert.

http://www.apple.com/support/expert/

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Answer 6

nataliemims Author

Level 1

1 points

May 23, 2010 2:16 PM in response to nataliemims

So I went through the entire process multiple times and what fixed it is repeating the process with the original usb cable provided in the box. I was using the usb cable the store sold me in the car charger package (because I couldn't find the original at the time).
Perhaps the wattage or voltage is different between the two.

Anyhow, I'm all set.. thanks for your help guys
🙂

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Answer 7

B0b

Level 2

249 points

May 23, 2010 11:59 PM in response to nataliemims

Is the car charger USB cable the same length ?

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