StarWalk no longer supports iPad wifi or iPod Touch

On April 30 an update to StarWalk for iPad was released that disabled the applications use of the internal compass for wifi only iPads. On May 1 an update to StarWalk for iPhone was released that disabled the internal compass for iPod touches. There was no announcement of this from Vito and their sales site still lists all devices as supported. Vito generally does not reply to support issues, but if you are lucky enough to get a response from them you will simply be told that these devices have a "flawed" magnetometer and the issue is not related to their software (although the application worked on April 29 and stopped working with their next release).

If Vito simply would have written on their site that they had released an update that (for some reason) disabled functionality on any wifi-only devices and that they apologized to those people and hoped someday to come up with a fix for them (if at all possible) I probably would have let it go. But the fact that they just said nothing, only responding that wifi-only devices are "flawed" (as of April 30) and its not their fault, and continue to sell their software to wifi-only customers really bothered me - so I applied for a refund (and apparently so did many other people).

I think a little customer service goes a long way. Vito (which is located in the Ukraine) has no customer service. If their customer service was even a tenth of their product innovation they could have kept my money.

iPad wifi, Windows 7

Posted on May 24, 2010 10:19 AM

Reply
3 replies

May 24, 2010 11:48 AM in response to gigasaurus

The internal compass on my wifi-only iPad works fine with the latest version of Starwalk (4.2).

I have seen nothing from Vito that disparages the internal compass in the iPad. They have simply given directions on how to calibrate the compass and some of it's limitations.

After posting this same topic twice do you have some sort of vendetta with Vito Technologies? Have you tried their suggestions?

May 26, 2010 3:36 AM in response to gigasaurus

Dear gigasurus,
On Vito Technology Facebook page, blog and twitter we've made an official answer to all complaints.
I just wanted to repeat it here as well:

Recently we’ve got numerous complaints from our users about the bug connected with magnetometer on iPad devices. It took us quite long time to figure out the problem.
Finally we managed to fix that and we’re preparing to upload a new version of Star Walk that will see not only bug fixes but quite few nice features that you’ll definitely like. Look out for new updates!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

StarWalk no longer supports iPad wifi or iPod Touch

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.