Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Exchange Password Loop During Account Setup

I'm unable to successfully create a Microsoft Exchange account on my iPad. The steps I'm following:

1. I enter all data except the domain and save to create the account

2. Turn on the wifi (I was getting a continuous string of "Unable to Verify Exchange Account" cues when I tried to create the account with the wifi on)

3. Once the wifi's on, I receive an "Unable to Verify Certificate" cue, which I accept

4. I'm then asked again to enter my Exchange account password, which I enter and am prompted again for my Exchange account password, which I enter, and so on ad infinitum.

I've verified all the entered fields (including the password) with my IT folks, including that mobile access to my account is enabled. I know the settings (including the password) should work, because they're the same ones I'm using for Entourage on my MacBook Pro.

Any ideas on how to break the password prompt cycle or alternative account generation methods I could try?

Message was edited by: berhardt

iMac, MacBook Pro, iPad, Mac OS X (10.6.3)

Posted on May 24, 2010 11:08 AM

Reply
Question marked as Best reply

Posted on May 27, 2010 12:36 AM

Berhardt,

Sounds like you (or your IT dept) haven't installed the Exchange server's SSL certificate.

If the IT dept hasn't disabled http access to the exchange server, try switching off 'Use SSL' in the mail profile.
3 replies

Exchange Password Loop During Account Setup

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.