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Roaming Profiles issues when syncing

Has anyone successfully implemented roaming profiles and been able to sync their iPhone?

I get "could not sync information because syncing has been disabled" then
"iTunes was unable to load data from sync services. Reconnect or try again later."

Latest version of iTunes 9.1.1. on Windows XP logging into Domain.

uninstall and reinstall or iTunes produces same result.

 iMac, Mac OS X (10.6.3),  iPhone 3GS iPad Wi-Fi

Posted on May 24, 2010 6:07 PM

Reply
13 replies

May 29, 2010 6:45 AM in response to iphone3Gguy

Well if anybody else has this issue here is the resolution.

If the logon account has the 'C:\Users\username\AppData' folder redirected to a network share, the iTunes software fails when you attempt to sync or backup the device when connected to the local computer.

Changing the Domain Group Policy not to redirect the AppData folder resolves the issue and iTunes to be able to sync again.

Jun 6, 2010 4:53 AM in response to iphone3Gguy

iphone3Gguy wrote:
Changing the Domain Group Policy not to redirect the AppData folder resolves the issue and iTunes to be able to sync again.


So the solution is disable a policy applied to an entire domain of users, disabling vitally needed functionality of a corporate network in order to make iTunes work?

I think not. Apple need to fix this problem with redirected folders. With more and more companies using iPhones as their corporate handsets there is a need to have iTunes installed across the network. It ***** that Apple don't seem to understand this problem.

Jun 20, 2010 2:09 AM in response to iphone3Gguy

I Agree its been a problem for me for ages Its itunes backup that is the main problem i have redirected all the other folder but u cant redirect the app data it just courses to many sync issues on one machine alone i have 3gb of backup over a slow wan link..

WHY ON EARTH APPLE CANT U CHANGE THE LOCATION OF THE BACKUP WHY ARE U USEING A ROAING PLACE WHEN IT SHOULD ONLY BE LOCAL ONLY.. LIke really are u going ot loose ur laptop and phone at the same time.. even if u did u can backup to a network location i really dont get this i am a Senior systems administrator and this one thing is making us stop our roll out of iphones please FIX THIS STUPID issue its making me mad its fing steve fing jobs no wanting to be nice to window7

anyway that me said enough

David

Jun 21, 2010 1:37 AM in response to Mad-Cat

I think I have a solution to this. I know it may not be ideal but in our corporate environment I only have about 10 iPhones which need to be configured with iTunes so it's not so much of a problem. I realise in a larger environment this may be too much work.

OK, so basically we know that iTunes doesn't like roaming profiles and redirected folder. We also know it works fine with a standard local profile. As a network administrator I also don't want peoples music/vidoes clogging up the network when they are redirected back to the servers.

My solution is this; On the machine being used by the user create a local user account. Now setup iTunes while logged in with that account, connect the iPhone and sync and configure any of the settings. Now log off and login with the normal network account.
Now create a shortcut on the desktop with this path:
*C:\Windows\System32\runas.exe /user:pcname\user /savecred "c:\program files (x86)\iTunes\iTunes.exe"*
Replace the word 'pcname\user' with the computer name and local user account name. The first time you click this link you will be asked for the password, but after this it will remember the password.

Using this method will run iTunes under a local account and will remember all settings. Music will also be held in the local user account and not on the network. It may also be an idea to give the user a link to the local users 'My Music' folder.

Jul 21, 2010 10:57 AM in response to markbezza

markbezza

Thanks for your solution! It seems to be working! Just one question. What to do about Outlook? I'm at a small company and my computer ties into the company network. Now that iTunes opens up under my newly created local user account, how does it sync to my Outlook from my other user account on the network? I haven't yet configured Outlook on the new local user account.

Aug 10, 2010 2:07 AM in response to iphone3Gguy

I'm in the same boat. Multiple sites with WAN links and DFS. Just one thing after another excluding files from Profiles, excluding files from replication etc.etc.

It's a proper pain!

Three changes are needed:

1. Backup folder - either a) in AppData b) in Local AppData c) user path (what about a Group Policy setting - or would that be asking too much???)

2. Application folder - those IPAs were downloaded. Option to push them to a Temp folder

3. Software updates - downloading installers into the AppData folder? What??? Temp folders!!!!!

My current problem seems to be the number of files in the folder. Just slows the login right down. My roaming profile is mainly iPhone backup files! Crazy!

To solve this I created a VHD on a server share, then login maps VHD onto I: drive, and a junction within appdata\apple\mobilesync (or whatever the path is) to go to I: drive.

Obviously doesn't work with XP, but it's a bodge of all bodge for Win7!

Sep 15, 2010 7:23 PM in response to iphone3Gguy

I had the same problem after updating Itunes from version 9.0.2.25 would not sync, I asked itunes tec support to help me roll back and was informed not supported would have to wait till issue was resolved.
3 months later I found a copy of itunes 9 i had saved when down loading to load up on pc's with no internet conection. I then DEMANDED they talk me through uninstalling updated itunes reluctetly they did this, you also have to delete the library folder or old itunes wont run with new version on folder.
Problem is when you delete your library folder you lose all your purchase history off your computer, so itunes has to reset the server at there end so when you click, check for available down loads, ALL your purchases are downloaded again to your computer.
WHY THE FLUK WOULD ITUNES REMOVE A FEATURE FROM A UPDATE AND FLUK EVERY THING UP??? IDIOTS DONT HAVE THIS PROBLEM WITH MY HTC!!!! SORT YOUR FLUKING ACT OUT TOOK 5 FLUKING MONTHS TO SORT THIS OUT *****!!!! NOT FLUKING HAPPY!!!

Nov 25, 2010 3:55 AM in response to iphone3Gguy

Yes, I was able to get roaming profiles working with iTune 10.x, but so far I am still getting the Backup error.

Here is my setup

A. Profiles are redirected to \ \server name\profiles\user name\Application Data\

B. No folders are excluded from being roamed

1. Log onto the computer using a local account
2. Run iTunes and connect your iDevice
3. No need to sync, just make sure the device appears in iTunes
4. Log off
5. Copy the "Preferences" and "SyncServices" folders from local user's "Apple Computer" folder and copy them to *%appdata%\Apple Computer* of the user with the roaming profile. In my case, I am using Vista and the files are located at *C:\Users\User Name\AppData\Roaming\Apple Computer*. I copied them to *\ \server name\profiles\user name\Application Data\Apple Computer*.

Basically, iTunes is unable to properly create the SyncServices and Preferences folders and files in redirected roaming profile. Fortunately, iTunes can read and write to the folders onces they are there.

Message was edited by: Perceptum

Message was edited by: Perceptum

Message was edited by: Perceptum

Nov 25, 2010 4:38 AM in response to Perceptum

Correction to my last post. I am now able to backup.

In step 3, sync the phone so it will make a backup.
In step 5, also copy the entire "MobileSync" folder as well.

Sorry for the two disjointed posts, it is 4:38 AM and I my brain is extremely tired. If you are having problems following my directions, I will gladly repost with better directions.

Aug 17, 2011 5:47 PM in response to iphone3Gguy

If you're reluctant to reverse your entire folder redirection decision, then there is the option to trick iTunes (and other applications) by use of a SHIM.


For the uniniatiated - SHIMS were brought in as security layers/fixes which interact at a layer below the application, when it makes an API call to the OS.


Anyway - without turning this into a 101 on AppCompat, you need the following installed:


ACT - Application Compatibility Toolkit - http://www.microsoft.com/download/en/details.aspx?id=7352


Run the Compatibility Administrator and create a New Fix. The SHIM you're looking for is CorrectFilePaths


The parameters you're looking for are going to be something like:


"<redirected path>";"<localpath>"


\\server\share\Stevej\AppData\Roaming\Apple Computer\Itunes;c:\Users\Stevej\AppData\Roaming\Apple Computer\Itunes


USE QUOTES


Or if you wanted to you can point it directly to the file iTunesPrefs.xml. (This will allow you to accept the EULA once and keep that setting)


Of course, you don't want to do this for just one user... Read On.


While this works using certain varibles, it doesn't seem to work with %APPDATA%. %APPDATA% is renamed to "%userappdata% by Compatability Administrator, so don't fall into that trap.


Instead I've had to use \\<hardcoded server>\Users\%username%\etc;"%userprofile%\etc. If you're in a fairly open environment, you can even send the redirection to the all users profile.


You then need to add in all the executables (iTunes.exe and iTunesHelper.exe etc). To make this fix work next month when a new version is released, remove their file version information. And hopefully the month after that things will be fine too.


Good luck in your environment!


If anyone has a play around with this and gets %APPDATA% to work please let me know...

Sep 29, 2011 10:40 AM in response to iphone3Gguy

I had this issue myself, trying to implement redirected folders in a Windows 2008 R2 domain and with Windows 7. The issue is that iTunes, and a lot of other applications, does not like the roaming of the Applications data folder (AppData folder) in the user profile. If you stop the redirection of the Application Data folder iTunes, and a bunch of other applications, will start working again.


Kind of an issue if you do want to present users with their applicaiton data when they go to other computers, but not that big of a deal.

Roaming Profiles issues when syncing

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