"The iPhone cannot be synced. The required file cannot be found"

Question

Level 1

9 points

"The iPhone cannot be synced. The required file cannot be found"

Can anyone PLEASE shed some light and - hopefully - help me... I used to be able to sync my iPhone with iTunes no problem... dead easy.

However, for some unknown reason - total mystery - all of a sudden it's started to 'refuse me'. Now, when I connect up, the things seems to go all through the motions of syncing, but at the end I finally get the following message:

"The iPhone "Dani's iPhone" cannot be synced. The required file cannot be found".

Funny thing is that after disconnecting, the thing does actually seem to have successfully synced!!!

It's a mystery, a puzzle... can anyone help? I don't know what is meant by "The required file cannot be found". What's happening?

Has anyone else encountered this problem and have they managed to solve it? If so, please, PLEASE... HOW?

Thanks,

Dani

iMac, Mac OS X (10.6.3)

Posted on May 25, 2010 2:57 PM

Reply

Answer 1

Jul 31, 2018 1:01 AM in response to Eric Nelson2

Without going to above link, here are the instructions:

1. go to home folder in finder
2. open pictures folder
3. right click on iphoto library and click on show package contents
4. Find "ipod photo cache" file and drag to desktop
5. Close finder
6. Reopen itunes and sync ipad
7. The ipod photo cache rebuilds itself

THANKS Notti.

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Answer 2

NottiCaldo Author

Level 1

9 points

May 25, 2010 5:54 PM in response to NottiCaldo

Hi all,

For anyone interested, after posting this same query on the iTunes discussion forum, I received the following response from "B-rock", which cleared my problem completely.

"Hello NottiCaldo,
And welcome to Apple Discussions!
I would start by trashing your iPod's Photo cache as described in this Apple support document.
http://support.apple.com/kb/TS1314
B-rock"

Problem sorted.

NottiCaldo

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Answer 3

Jon64

Level 1

50 points

May 30, 2010 12:07 PM in response to NottiCaldo

Great - works like a charm!

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Answer 4

verobean

Level 1

4 points

Jun 27, 2010 3:01 PM in response to NottiCaldo

I have the same problem after installing itunes 4.0. Tried eliminating the ipictures cache and still get this error message. Photos wont sync. seems like everything else does.

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Answer 5

Jul 23, 2010 10:18 AM in response to verobean

Me too. 3GS upgrade to v4 + Win7 64BIT iTunes.
Will not sync. Was all working fine before "upgrade".
Total BS.

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Answer 6

Jul 24, 2010 4:35 PM in response to NottiCaldo

Exact same issue, now trying a restore. Also, I think this started happening after I ran cleanMyMac.
Yup deleting the ipod photo cache worked for me to!

Message was edited by: benjackson84

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Answer 7

Sep 29, 2010 11:21 AM in response to NottiCaldo

This worked for me, too. Using an +iPhone 4+, +iTunes 10+ and +iPhoto 8.1.2+. Without even opening iPhoto, I ran iTunes, synced and it "replaced" the photos on my iPhone with the new ones and you could watch the status window tell you how many photos it was optimizing. It left the Camera Roll alone.

This happened to me after replacing my iPhone 4 after an accident and restoring from the previous iPhone's backup.

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Answer 8

SDmofo

Level 1

5 points

Oct 29, 2010 6:39 PM in response to iPhone developer

Worked for me too - iPhone 4 34GB. Worked earlier, now, for some reason, didn't. Deleted the iPod Photo Cache folder and it's back to syncing like before. Thanks! 🙂

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Answer 9

Alex0530

Level 1

9 points

Nov 13, 2010 3:27 PM in response to NottiCaldo

Worked like a charm. Learn new tricks every day. Thanks a lot for sharing.

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Answer 10

Joniels

Level 1

0 points

Dec 3, 2010 5:06 PM in response to NottiCaldo

Thanks! This worked perfect for me aswell!

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Answer 11

Dec 8, 2010 8:38 AM in response to NottiCaldo

Many thanks. Solved my problem.

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Answer 12

Jan 8, 2011 2:27 PM in response to NottiCaldo

Thanks Notti, this solved my problem!

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Answer 13

Feb 28, 2011 7:47 AM in response to NottiCaldo

You can also just go into iTunes, uncheck the option to synch photos, complete a device synch (if prompted, agree to delete the photos being removed), re-select the option to synch photos, and synch the device again.

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Answer 14

araxara

Level 1

4 points

Mar 7, 2011 12:33 PM in response to ReeveYouwer

Deleting the iPod Photo Cache did not work for me. But removing photo sync and letting it delete the photos on my iPhone and then reenabling it worked.

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Answer 15

Mar 16, 2011 4:54 PM in response to NottiCaldo

Thank you thank you!

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