4 Replies Latest reply: May 30, 2010 6:00 PM by ellenlai52
MissJones013 Level 1 Level 1 (0 points)
Hi all, u may want to get comfortable. This post is going to be loooong. Sorry in advance|! Well I've spent the last week or so trying to figure out whats gone wrong. I've googled, yahoo'd and looked through loads of forums but i'm still clueless.

Basically my IPod is a complete mess atm. It started around a week and a half ago. I added new songs to my library, synced it then ejected it. All was fine. the next time i plugged it in it told me it was corrupt so i restored it. After that it kept freezing itunes completely so i couldn't even restore it again. I went and formatted it using windows and it then showed in itunes, said it was corrupt so i went and restored it all again. When it restored i synced my library again and ejected it. But then the IPod just showed 'No Music'. Theres no audio just other according to the ipod. If i try and connect it to my laptop again it freezes up itunes again so it's useless.

I went ahead and did a full format of the ipod on the advice of someone from another forum. Had it set to exFAT and 256kb. Took around 5 hours to get half way through the format so i left the laptop running over night to finish. Looked at it the next morning and i had the message 'windows could not complete the format'

So i unplugged the ipod but now it's stuck on the apple logo! my old ipod did this to me before, had to send it back to apple and they sent me a new one saying they didn't really know the cause of the problem. It wasn't so bad sending it back before because it was under warranty.

The apple logo goes away after around 7-8 minutes and it shows the screen where u choose the language. It still says 'no music' but now in the 'about' section on the ipod it says 111 GB used 0 KB free. All the bar is orange indicating that my ipod is full....full?....full of what? Album art? Thats impossible. It obviously needs to be reformatted...again. I tried putting the IPod into disk mode after resetting it but nothing happens after 20 secs of holding it down. But it occurred to me that it took ages for that language screen to show maybe if i held the play and select button down for a while it would finally go into disk mode....6 minutes and a sore thumb later it went into disk mode however itunes still freezes, it won't even launch. So the problem remains that i can't format it using windows. It's crashing windows explorer everytime and doesn't show up if i go through the computer>manage>disk management route. Any suggestions?

I'm running itunes 9 1.1.12 on a 32 bit vista HP laptop. My IPod is a 120Gb classic making it 6th generation? Not sure. Any kind of help or advice would be grately appreciated. This is the longest i've gone without an mp3 player since i was 15 and it's driving me crazy!!

Windows Vista
  • MissJones013 Level 1 Level 1 (0 points)
    Another update. The ipod is showing up as a removeable disk in W.E. In disk management it doesn't show up with my main drives C + D under volume. It's showing up as disk 1 removable H, online.
    W.E stops responding when i right click on it, but leave it for two minutes and it comes back to life only to come up with error message windows was unable to complete the format when i try to reformat it. I've tried every option in the formatting options. It's default settings are FAT, unknown capacity, default allocation size. I've tried exFAT and NTFS in quick format and in the normal one. Nothings working. Killdisk dies whenever i launch it with the ipod plugged in and the hp format tool keeps saying the disk is write protected.............I'm stumped. Any help??
  • turingtest2 Level 9 Level 9 (58,430 points)
    It's possible that your iPod's hard drive has failed. Take your iPod and place your right thumb on the centre SELECT button and your left on the top MENU button. Press down both thumbs for about 6 seconds until your iPod reboots. Immediately move your left thumb around to the rewind button |<< on the left and hold this down together with SELECT for a further 6 seconds. Your iPod should now switch into Diagnostic Boot mode. Press MENU for *Manual Test*, then select *IO > HardDrive > HDSMARTData* to reveal your stats. For comparison here are mine for my 2 year old 6th Generation Classic:
    Retracts: 889
    Reallocs: 12
    Pending Sectors: 0
    PowerOn Hours: 2202
    Start/Stops: 894
    Temp: Current 24c
    Temp: Min 10c
    Temp: Max 50c

    Take a note of your results. When finished press *SELECT & MENU* for 6 seconds to reset the iPod again.

    With modern disc drives sectors are no longer marked bad by a disc scan, if the SMART firmware detects a sector it has trouble accessing it will attempt to invisibly reallocate it to a spare area of the disc.

    Note that I've only 12 remapped sectors and none pending. To help explain what the numbers mean here is an extract from the Wikipedia S.M.A.R.T. article:
    *Reallocated Sectors Count*
    Count of reallocated sectors. When the hard drive finds a read/write/verification error, it marks this sector as "reallocated" and transfers data to a special reserved area (spare area). This process is also known as remapping, and "reallocated" sectors are called remaps. This is why, on modern hard disks, "bad blocks" cannot be found while testing the surface – all bad blocks are hidden in reallocated sectors. However, as the number of reallocated sectors increases, the read/write speed tends to decrease. The raw value normally represents a count of the number of bad sectors that have been found and remapped. Thus, the higher the attribute value, the more sectors the drive has had to reallocate.

    *Pending sector count*
    Number of "unstable" sectors (waiting to be remapped, because of read errors). If an unstable sector is subsequently written or read successfully, this value is decreased and the sector is not remapped. Read errors on a sector will not remap the sector (since it might be readable later); instead, the drive firmware remembers that the sector needs to be remapped, and remaps it the next time it's written.

    Large numbers of Reallocs or Pending Sectors would suggest your drive is failing and that you may need to repair or replace your iPod. Check your stats after another attempt to update your iPod. If the numbers increase that again points to hard drive failure. While it won't be good news at least you'll know it isn't some random software problem and you can decide what to do next.

  • MissJones013 Level 1 Level 1 (0 points)
    Thanks for the reply. Yup did what you said, seems that my hard drive is completely dead. It doesn't even bring up any info on it. It just says 'device opened.... Error'. Well at least i know that the ipod is completely gone and theres nothing i can do to bring it back. Best start looking into purchasing a new MP3 player. Don't think i'll be going the IPod route, my creative zen lasted me a good 4 years whereas both my Ipods have cut out on me within 2 years of having them. It's probably my fault in the end though. Thanks again.
  • ellenlai52 Level 1 Level 1 (0 points)
    if the problem is still present up to now, I think you should seek advice or technical help at the iPhone store.