MacBook Pro

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Level 1

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MacBook Pro

I have been having some problems with my SuperDrive lately. Whenever I try to burn DVD+R DL Discs, I get a series of error messages. (I am using the latest build of Toast 10 Titanium)

Whenever I start to burn the disc, I get an error message saying:
"The drive reported an error:
Sense Key = HARDWARE ERROR
Sense Code = 0x09
TRACK FOLLOWING ERROR"

Immediately after clicking "OK" on the error, I get another message saying:
"The drive reported an error:
Sense Key = MEDIUM ERROR
Sense Code = 0x0C
WRITE ERROR"

Toast then says that it's writing Lead-Out, then gives me an error message saying the exact same thing as the first one, then gives me a new error message that states:
"Lead-in or Lead-out failed to be written."

I burned a regular DVD in iDVD and it seemed to work fine, but then tried the exact same settings again, only writing on a DL and it gave me the same errors. I have tried burning with Memorex DVD+R DLs and Sony DVD+R DLs. Does anyone know what could be causing this?

MacBook Pro, Mac OS X (10.6.3), Unibody, 17"

Posted on May 26, 2010 4:53 PM

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Answer 1

Best reply

Rod Hagen

Level 7

32,000 points

May 26, 2010 5:47 PM in response to Cflame108

Hi Cflame,

Problems burning DL discs when regular ones will work fine usually come down to either a slightly dirty lens or poor media compatibility.

Try a lens cleaning disc and some Verbatim or Maxell discs.

Memorex discs, in particular, can be pretty questionable in MBP drives (and many PC drives, too, for that matter) , and with Sony these days it depends a lot on which particular factory the discs have come out of.

My own experience with DL discs is that Verbatim-R DL are generally the most reliable in these drives.

Cheers

Rod

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Answer 2

Cflame108 Author

Level 1

0 points

May 28, 2010 2:42 PM in response to Rod Hagen

I tried to use a Memorex OptiDisc lens cleaning disc, but my drive wouldn't even read it. Then, I tried using a Phillips CD/DVD lens cleaner and it read and everything. After the cleaning process was done, I tried to burn one of the Sony DVDs again, since I've read that Memorex are not that reliable in my particular drive. Now, I am only getting one error anytime I burn ANY disc, be it a CD, single-layer DVD, or DVD double layers. The error message states:
"The drive reported an error:
Sense Key = MEDIUM ERROR
Sense Code = 0x73, 0x03"

Should I maybe have the people at the Genius Bar look at it? I have AppleCare.

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Answer 3

Cflame108 Author

Level 1

0 points

May 28, 2010 8:31 PM in response to Cflame108

Update: I used another lens cleaner, and it's now writing DVD+R DLs by Verbatim. Although the first one I had to scrap because a tiny speck of dust got on it and the laser wouldn't write over it. Could my laser possibly have been the problem? I don't know. I'm just glad it's writing now. Thanks for the help!

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Answer 4

Rod Hagen

Level 7

32,000 points

May 29, 2010 7:03 AM in response to Cflame108

Hi Cflame,

It certainly sounds as if a dirty lens coupled with problem media was probably the issue. It is worth noting that if you have Applecare apple will almost certainly simply replace a drive with a dirty lens like this, so if it occurs again while you are still under your Applecare contract you might want to simply take it in.

Cheers

Rod

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Answer 5

carlosct

Level 1

0 points

Jun 28, 2010 3:02 PM in response to Cflame108

Hi Cflame108,

I have the same problem as the one that you described, about burning DVD DL, just to ask you which lens cleaner did you use to get this issue solved.

Thanks¡¡

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Answer 6

Jul 1, 2010 12:34 PM in response to Cflame108

It sounds as if you definitely have a bad optical drive (and perhaps optical cable or logic board.)

Call Apple Care immediately.

Best,

--AL

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