5191 Views 4 Replies Latest reply: May 27, 2010 8:24 AM by Allan Sampson
Do you have access to another USB dock connector cable to rule out a problem with the cable you are using?
If there is a hardware failure and it sounds like there is, you have several options.
If a problem with the battery only, Apple will replace the battery only.
If a problem with the battery only, there are also some 3rd party repair services that will replace the battery only.
If a hardware problem other than the battery, Apple offers an out of warranty or not covered under the warranty "repair" price, which pays for an exchange at a discounted price off of what was the full retail sales price for the original iPhone. The cost is $199 plus tax and this price does not require signing a new contract with AT&T.
If a hardware problem other than the battery, there are some 3rd party repair service that should be able to replace whatever needs to be replaced for less than $199, but probably for not much less depending on what needs to be replaced. Apple's price pays for an exchange.
Or for $199 you can purchase a 3GS and for less, purchase a 3G, or wait to see what Apple announces on June 7th to being their annual World Wide Developers Conference, but this will require signing a new contract with AT&T.
Loyalty and when your bought it has nothing to do with it.
Your HP has a hardware failure. Depending on the hardware failure, you can replace the failed part only, or purchase a new computer. If you decide on the latter, HP isn't going to give you a discount on a new HP computer based on your "loyalty" or anything else.
Apple is providing you a discount for a replacement. The full retail sales price for the original iPhone was $600 I believe, which you have used for 3 years. If a problem with more than the battery, Apple will do an exchange for $199 plus applicable sales tax which doesn't require signing a new contract with AT&T and includes a 90 day warranty. If a problem with the battery only, you can have the battery replaced by Apple for $86 including shipping plus applicable sales tax. Or you can have whatever needs to be replaced by a 3rd party for somewhat less depending on what needs to be replaced.
I hate to waste money that kind of money just to repair an old phone.
Once again - Apple's $199 "repair" price pays for an EXCHANGE - for another original iPhone.