Steven Drew
Level 1 (12 points)

Q: I moved country, changed iTunes stores and now my Apps can't be updated!?

Hi,

I know about how to change country etc for purchases in iTunes, this isn't about that.

I had a UK iTunes account and bought apps there.
I've now moved to Australia and changed my iTunes account to Australia using an Australian credit card, and I've bought some apps here.

iTunes is telling me that I have a bunch of Apps I can update, though when I go to update them it says there's none available.

I've gone to the UK iTunes Store and clicked update, and there they are - but they won't download as I need to change my billing info again.

So, here's the question - is iTunes actually that limited that one account can only have one credit card linked to it?

I live permanently in Australia now, but have purchased over 100 Apps while in the UK... am I right in saying that every time I want to update an app I have to fill out all my UK credit card and billing information, update, then fill in all my Australian billing details again when I want to switch back to the Australian store... over and over again for the rest of my life!?

I understand some Apps won't be available in one country VS the other, that's not the problem here. This is with worldwide available apps - I can see the apps in the Australian store, but because I've bought them in UK I can't update them in Australia.

MacBook Pro, Mac OS X (10.6.3)

Posted on May 27, 2010 8:09 PM

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Steven Drew

Q: I moved country, changed iTunes stores and now my Apps can't be updated!?

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  • by wza360,

    wza360 wza360 Jul 30, 2016 11:38 PM in response to shahidukok
    Level 1 (4 points)
    Jul 30, 2016 11:38 PM in response to shahidukok

    Brilliant - thanks a lot. Yes, I can see my purchases in iTunes purchased seciont (found it at the bottom of AppStore page in iTunes)

  • by daabulun,

    daabulun daabulun Aug 28, 2016 5:42 AM in response to drjulia
    Level 1 (4 points)
    Aug 28, 2016 5:42 AM in response to drjulia

    I had the same problem and Apple support was useless. The solution is to buy the same item (exact same) in the new country and most of the times it tells you "you already bought this item, do you want to download it for free". The issue is you can only give it a go clicking on "buy" so if by chance it doesn't work you end up paying again. I moved from Colombia to Belgium and had this issue. Out of 19 songs I was able to recover 8, payed for three again and the rest I couldnt find the same version on the Belgian store so didn't attempt.

  • by skyblueusa,

    skyblueusa skyblueusa Sep 9, 2016 12:26 AM in response to Steven Drew
    Level 1 (4 points)
    Sep 9, 2016 12:26 AM in response to Steven Drew

    I Am

    really upset!!

    thousands of dollars of music is all gone from

    my iTunes account...

    not it sure if it's because I changed stores

    or what

  • by King_Penguin,

    King_Penguin King_Penguin Sep 9, 2016 12:28 AM in response to skyblueusa
    Level 10 (132,903 points)
    iTunes
    Sep 9, 2016 12:28 AM in response to skyblueusa

    Gone from where ? Changing countries doesn't delete downloaded content from your computer, iOS devices, and your backup(s) of your downloads/library, it only means that you can't redownload them.

  • by daabulun,

    daabulun daabulun Sep 11, 2016 12:36 PM in response to King_Penguin
    Level 1 (4 points)
    Sep 11, 2016 12:36 PM in response to King_Penguin

    So "can't redownload them" = cannot listen to them? or there is a way around it? If so please explain.

    Thanks

  • by King_Penguin,

    King_Penguin King_Penguin Sep 11, 2016 1:55 PM in response to daabulun
    Level 10 (132,903 points)
    iTunes
    Sep 11, 2016 1:55 PM in response to daabulun

    Not sure what you are asking - 'can't redownload them' means that you can't redownload them, it does not stop you listening to your already downloaded/backed up copies of them

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