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I moved country, changed iTunes stores and now my Apps can't be updated!?

357583 Views 214 Replies Latest reply: Dec 31, 2013 1:35 AM by svkrzn RSS Branched to a new discussion.
  • nivas37 Level 1 Level 1 (0 points)

    Hello everyone...

     

    Just wanted everyone to know that it worked for me as I upgraded to ML... but only for the iLife products purchased in the previous country's store.

     

    I downloaded OSX10.8 ML this morning, and after the install, I went to App Store. The link next to iPhoto, GarageBand and iMovie still showed up as ACCEPT.

     

    I clicked on it again, and it gave me the same error message that this was purchased in another store, but what it also did was to revert the ACCEPT button to one with the APP PRICE so that I can buy it again.

     

    Paying $14.99 for iPhoto would have been much better than getting used to a new software and then re-doing years of photo albums/faces/locations. So I took the plunge... but the next message was that this has already been purchased previously, and therefore its FREE....!!!

     

    I think Apple must have transferred my purchases from the UAE store to the Canadian store (after all the rants I've had on email with Customer Support), only because it was a free product given with my Mac. I dont know; I'm guessing. None of my other UAE-purchased Apps show-up but thats something I'll just have to live it, like everyone else... For now, I atleast get to keep my Photos and Movies the same way I have for some time now.

  • nivas37 Level 1 Level 1 (0 points)

    I can now confirm that it wasn't Apple who did something about the solution I mentioned in the previous post. This morning, I received an e-mail from Apple telling me that they could not do anything regarding my support request, and that my mail was just a valuable feedback to Apple.

     

    So then, is this something that Mountain Lion helped resolve? (Certainly it wasnt Lion, cuz I've tried the same stunts a zillion times on Lion).

     

    In any case, its a bug that I'm now happy to live with!

  • Muhammad Yazid M. Level 1 Level 1 (5 points)

    Another way to go around this would be to set up another Apple ID in the new country that you reside. Does this make sense? Will this work? Provided the only mode of payment one makes is using credit cards instead of iTunes gift cards. Does this sound plausible?

     

    In order to receive updates on the Apps that you purchase from the previous country you're in, you simply login to the first Apple ID. Will this work?

  • Bowgart Level 1 Level 1 (0 points)

    You can definitely set up a secondary Apple ID, and you can also have apps from both of these IDs run simultaneously on a single device.  However, you can only update the apps from your secondary account on your computers.  And, yes, you'll have to keep on signing in and out on both accounts to update your apps.

     

    It's not a huge problem, but:

     

    1. I don't want to manage TWO accounts
    2. It's a bit of a pain in the neck to sign in and out from two accounts, especially over a slow internet connection.  I'd much prefer to have all my apps on one ID.

     

    Anyone made substantive progress in solving the "changing app store country" problem?

  • nivas37 Level 1 Level 1 (0 points)

    Hi Bowgart,

     

    Having received a direct response from Apple on this, I can tell you that there is no solution to this. I'm skeptical about everything I purchase on the AppStore now, and at the back of my mind, I wonder what will happen if and when I move countries the next time.

     

    The only solution (or rather a work-around) is to keep your credit card active even after you leave a country (if at all thats possible).

  • Zephyrus.Apple Level 1 Level 1 (0 points)

    I am moving to a different country in a few weeks and I really want to have the "update" option for my apps working properly. So I guess that the only option is to open a new account in the new country and re-buy all the apps, right?

     

    I haven't spent that much money in my current account so I probably will do that. My question is if I can open the new Apple ID using the email I used to open the first account. I changed the email from the first account to a different one but when I try to open the new account it sais that that email has already been verified to be used in other Apple ID.

     

    Is there any way of "freeing" the email from the previous account? or even delete the first account completely so I can use the email to create a new one?

     

    Thanks!

  • Sulaiman.K Level 1 Level 1 (10 points)

    Guys,

     

     

    All you need to do is fight with apple for change this policy than they might look into changing it otherwise no reason to recover the purchased apps

  • nivas37 Level 1 Level 1 (0 points)

    Hi Zephyrus,

     

    If you've made up your mind to re-purchase apps in the new country store, why dont you just use the CHANGE COUNTRY option and put in the new country credit card details?

    That way, you dont need to bother about opening a second account and substituing email addresses.

    Or have I understood your question?

  • Zephyrus.Apple Level 1 Level 1 (0 points)

    Hi Nivas37,

     

    I read most of the post of the discussion and I understood that when you change the country within your current account you won't get updates notifications for the apps that were puschased in the store of the previous country (even if you re-download them from the store in the new country). I am not happy about having to pay again for something I already paid for, but I really want the get the update notifications service working properly.

     

    I know you can re-download (and update) manually the apps you bought if they are available in the store of the new country, but having to check each app for updates individually is a pain in the neck.

     

    Apple is definitely not giving a good solution for this...

     

    So...I decided to open a new account in the new coutry and re-buy (happy days for apple) a few paid apps that I really like/use. But I really would like to use my actual email for the new account. I changed the email in the "old" account to a secundary email so I could use my primary email to open the new account, but I get the message "this email has already been verified for other Apple ID..."

     

    Any solution to this?

  • oplusix Level 1 Level 1 (0 points)

    I put my itunes librery on the user folder so it can be read by any signing account and open sesion with the itunes from different contries on different users; I made certain that all itunes from every user have their librery directed to the same itunes librery and it worked! so far; I hope future upgrades allow you to purchase from different contries because some of us are moving all the time!

  • Paul Edwards1 Level 1 Level 1 (10 points)

    Really interesting. So I understand this to mean:

     

    1) You moved the itunes library into the [HardDiskName]/Users folder.

    2) You created multiple user accounts, [HardDiskName]/Users/JoeUser and [HardDiskName]/Users/BettyUser etc.

    3) You opened JoeUser's iTunes holding down the option key, then chose the main library stored in [HardDiskName]/Users. You did the same for other user accounts.

    4) You chose one country for JoeUser. When you wanted to access iTunes in another country, you opened BettyUser's iTunes account with the other country chosen.

     

    The result was that each iTunes account recognized its country, downloaded its updates correctly, etc., but all the apps and songs were stored in just one library.

     

    My question is: did you do this with multiple iTunes accounts, i.e. an Apple account in one country with one Apple ID, email, credit card, etc. and another Apple account in a second country with a different Apple ID, email, credit card, etc.?

     

    Or were you able to do it with just one Apple account?

  • oplusix Level 1 Level 1 (0 points)

    Yes!. Each country has a different account different email and different paying instructions (I do not use credit cards in all of them I buy the iTunes gift cards and redeem them so I have money available in all of them! It works so far very well! I can read books that I bought in the Spanish account and apps that I bought in the USA on my phone or my iPad at the same time without a problem.

  • Paul Edwards1 Level 1 Level 1 (10 points)

    How long have you been doing this? It does sound like a pretty foolproof system. And I guess you could jump back and forth easily with Fast User Switching turned on.

     

    Does each account update its apps correctly?

  • oplusix Level 1 Level 1 (0 points)

    Acouple of Months, and it is still working

  • oplusix Level 1 Level 1 (0 points)

    Yes you switch back and forth using the upper right hand corner user switcher!

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