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IPad Keeps restarting

From the moment I turned on my brand new IPad, it would randomly restart. No, it doesn't just go to sleep, it restarts - apple logo and all. There is no observable trigger and even though I said it was random there may actually be predictable time intervals - just not sure at this point.

I am in contact with tech support on this. There initial suggestion to reinstall the OS didn't work. It may be time to box it up and send it back.

IPad MB294LL (64GB), Version 3.2 (7B367)

Posted on May 28, 2010 5:05 AM

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Posted on May 28, 2010 5:14 AM

subarashi wrote:
I am in contact with tech support on this. There initial suggestion to reinstall the OS didn't work. It may be time to box it up and send it back.


If you've reset to factory settings and it still does it, I'd return it.
To reset go to Settings, General, Reset, Erase All Content and Settings. Warning: This will delete all data on the ipad.
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Question marked as Best reply

May 28, 2010 5:14 AM in response to subarashi

subarashi wrote:
I am in contact with tech support on this. There initial suggestion to reinstall the OS didn't work. It may be time to box it up and send it back.


If you've reset to factory settings and it still does it, I'd return it.
To reset go to Settings, General, Reset, Erase All Content and Settings. Warning: This will delete all data on the ipad.

Jun 8, 2010 6:55 PM in response to jonsteinberg

I doubt it is a setting issue. How could it be when you can take it out of the box and have it restart before it have even finished synchronizing with ITunes? I think that it is a hardware problem and that Apple has a very large number of units with this defect and that when you exchanged yours, you simply got another one from the same bad batch. It's Apple's problem and it is a quality control issue.

Jun 21, 2010 9:21 PM in response to subarashi

I have the same issue. I purchased the iPad on the first day available, it happened after almost every sync, and I took it back and exchanged it the next day. It kept happening, so I reset, restored three times (trying both combinations) and it still happened. I took it back to the genius bar, exchanged it again, and it is still doing it. My iPhone works fine.
I wish there was an answer to this.

Jun 23, 2010 11:47 PM in response to iGeo

Me too

I had my iPad for 10 days or so, just using the WiFi, then went out and signed up for a sim. Plugged the sim in, 30 minutes later it started rebooting over and over. Turning it off, resetting etc did not work, until I did a complete erase.
Got it home, plugged into iTunes, which told me I needed an update for my provider, so I assumed that was it.
Re-installed everything, used it for 2 days, just got it sorted out again, then this afternoon - same thing. Constantly restarting.

I'm not erasing it this time, I'll leave it restarting until I get home and can plug it into iTunes again and see what happens.

Jun 24, 2010 4:39 AM in response to Rob lewis - PaxMondeo

I'm on my second iPad, first was replaced as it had drips marks in the screen.
This iPad worked well for a week then restarted, and promptly started restarting every 5,10 mins.
I reset, then restored, then dfu restored. And nothing helped. Rang support, and got an genius appt. In six days.
At the genius bar they collected the diagnostic logs that had like 100 restarts and panics listed from my iPad, then agreed to replace the unit. But they had no stock so I'm now waiting 3 to 5 days for a replacement to come in. Hope the next batch is better. This one is a yellow screen too. My first was a white screen. I prefer the white clean screens to the warm yellow screens. Hope the next batch is white screens and has the restarting fixed.

IPad Keeps restarting

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