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Stolen Ipad

Today may 29th 2010 My Ipad was stolen from my car,its less than 10 days old.I was at the mall where they have an apple store>I confidently walked back into the mall heading to the apple store knowing for a fact that apple will help me and the police(i filed a police report) to locate the stolen Ipad since it has a built in GPS and i have the serial number.They furiously refused and very coldly and carelessly said that they do not do that and they dont even have any database for stolen apple products and they will not track my ipad what so ever.I sware to god they did not even say sorry for my loss.Here iam walking to the apple store with all confident and hope only to face the harsh fact that really they didn't care.Eventhough they can help and they can track and they have the capability to but they wont. Worse thing is it isn't my ipad and i have to pay for new one now that i cant afford.Thank you Apple.

ipad 16gb wifi

Posted on May 29, 2010 9:54 PM

Reply
233 replies

Jul 11, 2011 12:23 AM in response to dimashq

Sorry to hear about your iPad being stolen. I'm not sure, but I think Apple doesn't help in these matters for liability reasons. You're best off reporting the stolen iPad to police and reporting it stolen on a free site like http://www.stolen-property.com/


You might also want to check with your car insurance company. Maybe you're covered under the policy. Doubt it, but worth a call.

Jul 11, 2011 12:56 AM in response to Mark Novak 2011

Mark Novak 2011 wrote:


Sorry to hear about your iPad being stolen. I'm not sure, but I think Apple doesn't help in these matters for liability reasons. You're best off reporting the stolen iPad to police and reporting it stolen on a free site like http://www.stolen-property.com/


You might also want to check with your car insurance company. Maybe you're covered under the policy. Doubt it, but worth a call.

I highly doubt reporting his iPad being stolen 13 months after it happened will do any good.

Aug 17, 2011 4:35 PM in response to dimashq

I'm not impressed with the claim that Apple doesn't do anything for us customers when our devices are stolen due to privacy concerns. For one thing, if I expliclity allow my device to be tracked, I'm openly inviting this intrusion into my privacy. Furthermore, the devices don't even have to be tracked. My iPad had to be plugged into my iTunes account in order to use it. Likewise, all of my iPhones had to be activated before they could be used.


I'm hard pressed to understand this glaring privacy issue when it's a simple solution to enable the blacklisting of EMEI's and MAC addresses via iTunes. Even better would be the ability for the custmer to do this via iTunes. Apple doesn't even need to be involved other than maintaining the database. It can't be that difficult because Barnes and Noble does this for their Nooks, which sell for less than $200 dollars. A stolen Nook can run unauthorized software but once it's flagged in the system one has to prove ownership before getting any kind of customer service or ability to use the standard Nook software.


Apple's failure to address this adequately is inexcusable, but I'm not sure what the solution is. I don't want to shoot myself in the foot by not enjoying any more of Apple's products simply because a thief stole my iPad a couple months ago, but at the same time I don't want to give Apple a pass on soemething so easily addressed.

Aug 24, 2011 1:59 PM in response to dimashq

I agree iwth Braunmf. I know who stole my ipad and still cannot get any help from the police or apple. Apple tells me they do not keep track of mac addresses, i find this to be crap. I have the serial # for my device, how hard is it for them to look in their database and match it to the mac address? I will be contacting my isp to get the mac address from them or motorola to get it off of my router. Once that is done, I am going to ask the police to check with the suspects isp and see if the mac address hit their home network. If so, then they should be caught. Good luck to everyone who no longer has their property! apple should send a thank you note to my homeowners insurance for buying a product that shouldnt have to be replaced.

Aug 24, 2011 3:39 PM in response to yelloyello

yelloyello wrote:


I agree iwth Braunmf. I know who stole my ipad and still cannot get any help from the police or apple. Apple tells me they do not keep track of mac addresses, i find this to be crap. I have the serial # for my device, how hard is it for them to look in their database and match it to the mac address? I will be contacting my isp to get the mac address from them or motorola to get it off of my router. Once that is done, I am going to ask the police to check with the suspects isp and see if the mac address hit their home network. If so, then they should be caught. Good luck to everyone who no longer has their property! apple should send a thank you note to my homeowners insurance for buying a product that shouldnt have to be replaced.

Let us know how that works for you.

Stolen Ipad

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