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Stolen Ipad

218500 Views 237 Replies Latest reply: Oct 15, 2012 2:57 PM by Bradbeck RSS Branched to a new discussion.
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dimashq Calculating status...
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May 29, 2010 9:54 PM
Today may 29th 2010 My Ipad was stolen from my car,its less than 10 days old.I was at the mall where they have an apple store>I confidently walked back into the mall heading to the apple store knowing for a fact that apple will help me and the police(i filed a police report) to locate the stolen Ipad since it has a built in GPS and i have the serial number.They furiously refused and very coldly and carelessly said that they do not do that and they dont even have any database for stolen apple products and they will not track my ipad what so ever.I sware to god they did not even say sorry for my loss.Here iam walking to the apple store with all confident and hope only to face the harsh fact that really they didn't care.Eventhough they can help and they can track and they have the capability to but they wont. Worse thing is it isn't my ipad and i have to pay for new one now that i cant afford.Thank you Apple.
ipad 16gb wifi
  • Level 6 Level 6 (11,035 points)
    Currently Being Moderated
    May 29, 2010 10:00 PM (in response to dimashq)
    Did you notify your auto insurance company?
    Aluminum MacBook 2.0, Mac OS X (10.6.2)
  • gdgmacguy Level 6 Level 6 (18,405 points)
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    May 29, 2010 10:06 PM (in response to dimashq)
    Sorry to hear about your stolen iPad. We all understand your frustration. But these are user-to-user help forums. What would you like us to do?
    MacBook Pro, MacBook Air, iMac, Mac OS X (10.6.3), iPhone
  • celliott147 Level 4 Level 4 (1,125 points)
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    May 29, 2010 11:19 PM (in response to dimashq)
    Apple cannot track your device...they do however offer a service allowing you to do so for a cost of $99/year. It is called MobileMe and it also provides push email, calendars and contacts, online photo storage, and online storage space...

    I am sorry for your loss, but the best Apple will ever do outside of offering MobileMe, is to tag the serial as stolen if someone ever comes in to have it serviced...
    13" MacBook Pro, 2.53GHz, 8GB RAM, 256GB SSD, Mac OS X (10.6.3), 64GB iPad 3G (OS 3.2); 32GB iPhone 3GS (OS 3.1.3); 30GB HP iPod Photo
  • deggie Level 8 Level 8 (44,930 points)
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    May 29, 2010 11:49 PM (in response to celliott147)
    Actually they will not tag it as stolen for service purposes.
    MacPro Dual Core 2.66 Ghz, MacBook Pro 15", iPhone 3G, Mac OS X (10.6.2), AEXs, Red 2G & 5G Nano, Red Shuffle, 160 GB Classic, White 60GB 5G, Apple TV
  • deggie Level 8 Level 8 (44,930 points)
    Currently Being Moderated
    May 29, 2010 11:51 PM (in response to dimashq)
    Apple does not have the capability to track any stolen device. You need to report the theft to your local police department. I'm guessing you left the iPad in the passenger compartment where it was visible, which is always a bad idea. Sounds like the fault here lies within yourself and you are taking it out on the Apple Store. If they were really that rude to you contact the manager of the store and tell them what happened.
    MacPro Dual Core 2.66 Ghz, MacBook Pro 15", iPhone 3G, Mac OS X (10.6.2), AEXs, Red 2G & 5G Nano, Red Shuffle, 160 GB Classic, White 60GB 5G, Apple TV
  • red555 Level 4 Level 4 (2,550 points)
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    May 30, 2010 5:19 AM (in response to dimashq)
    dimashq wrote:
    Just sharing my painful experience.The least thing i can do.I have liability insurance so they wont cover.my door is damaged as well. I really wish APPLE would reconsider and track my device.I really do.


    If you purchased it with a credit card, some banks offer protection on purchases. I know Amex does.
    Dell, iPad 3G, iPhone., Other OS
  • LordMerovingian Level 1 Level 1 (145 points)
    Currently Being Moderated
    May 30, 2010 6:43 AM (in response to dimashq)
    Just because something has a GPS "receiver" doesn't mean that it is locate-able all the time. Plus the serial number of the iPad has nothing to do with the GPS chipset. If you're referring to the IMEI (i assume since you mention the iPad has a GPS, you have the iPad 3G) then AT&T "might" (i stress "might") be able to help there if the person uses or signs on to the 3G network, as they "might" be able to triangulate which cell towers are picking it up. Still it's a big stretch.

    As for the comments regarding Mobile Me ($99/yr) and its "Find My iPhone/iPad" feature, this is not always reliable. If the thief does a factory reset or wipes the device or a recovery, then it is moot as all the information on the iPad is wiped and factory reset.

    There really isn't anything anyone can do in this case, Apple or police. Sorry about the loss.
    MacBook Pro 15" 2.2GHZ C2Duo 4GB DDR2 500GB HD, Mac OS X (10.6.2), Mac Mini (Late 2009) 2.26GHZ 2GB DDR3 160GB HD
  • yukialbany Calculating status...
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    May 31, 2010 9:54 AM (in response to dimashq)
    I believe 'wi-fi' iPads should never leave the house. As soon as I get mine, it will be used as a 'home appliance' -- for email, stock quotes etc. When I need to bring a device out with me, I will use my iPodTouch. This fits in my pocket. Thanks Dimashq for bringing your situation to the attention of others. It just might help this from happening again.
    Intel-based iMac, Mac OS X (10.6.2)
  • karloe Level 1 Level 1 (45 points)
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    May 31, 2010 10:41 AM (in response to dimashq)
    Apple says they don't get involved.
    "How to report lost or stolen Apple product?
    Apple does not have a formal flagging process for reporting stolen property. If you have lost or found an Apple product, please contact your local law enforcement agency to report it."
    http://support.apple.com/kb/HT2526
  • Brian I. Calculating status...
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    May 31, 2010 1:42 PM (in response to dimashq)
    An auto policy typically does not cover any items stolen from a car that are not part of the vehicle's equipment. Any such coverage would be under a home owner's/renter's policy.

    By the way, why would Apple be in any way obligated to help you find your iPad? It was not of their doing that it got stolen. Unfortunately things like this happen when you leave valuable items in your vehicle. I'd learn from that and take it with you next time. Just saying.
    iMac 2 GHz Core2Duo 4GB RAM, MacBook 2GHz Unibody, Mac OS X (10.6.1), MyBook 1TB FW800 HD, 30GB 5G iPod, iPhone 3GS 32GB
  • deggie Level 8 Level 8 (44,930 points)
    Currently Being Moderated
    May 31, 2010 3:23 PM (in response to dimashq)
    No, they cannot locate/deactivate your brother's iPad and it is not due to any fine print or lack of customer service, etc.
    MacPro Dual Core 2.66 Ghz, MacBook Pro 15", iPhone 3G, Mac OS X (10.6.3), AEXs, Red 2G & 5G Nano, Red Shuffle, 160 GB Classic, White 60GB 5G, Apple TV
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