6 Replies Latest reply: May 30, 2010 8:21 PM by FatBoy_Slim
FatBoy_Slim Level 1 Level 1 (0 points)
I have iphone 3gs 3.1.2 working fine but suddenly hanged.
After restart it froze on apple logo

I can't get it into recovery mode to restore.
When I try DFU mode to restore the itunes gives error 3000.


S.O.S

Message was edited by: FatBoy_Slim

PC, Windows 7
  • wjosten Level 10 Level 10 (93,685 points)
    Error codes in the 3000 range generally mean that iTunes cannot contact the gs.apple.com server on ports 80 or 443. This may be because out-of-date or incorrectly configured security or firewall software is interfering, or due to your Internet proxy settings. If you are using a proxy, try without using one or with a known-good network.
  • FatBoy_Slim Level 1 Level 1 (0 points)
    When I ping gs.apple.com

    Pinging gs.apple.com.akadns.net [17.151.36.30] with 32 bytes of data:
    Reply from 17.151.36.30: bytes=32 time=307ms TTL=237
    Reply from 17.151.36.30: bytes=32 time=309ms TTL=237
    Reply from 17.151.36.30: bytes=32 time=309ms TTL=237
    Reply from 17.151.36.30: bytes=32 time=308ms TTL=237

    Ping statistics for 17.151.36.30:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 307ms, Maximum = 309ms, Average = 308ms
  • wjosten Level 10 Level 10 (93,685 points)
    Any firewalls? Disable them.
    Any security software? Disable it.

    Those are the two leading causes of your issue.
  • FatBoy_Slim Level 1 Level 1 (0 points)
    I tried using iMac with same error no.

    is there an apple server other than gs.apple?
  • wjosten Level 10 Level 10 (93,685 points)
    No. You're gonna have to figure out what is blocking itunes attempts to contact Apple's servers. You will not be able to restore unless itunes can contact these servers during the entire download, verification & update process. Firewall on your router?
  • FatBoy_Slim Level 1 Level 1 (0 points)
    This is the updater log

    2010-05-31 06:16:31.033 [4312:24ec]: restore library built Apr 13 2010 01:54:54
    2010-05-31 06:16:31.042 [4312:24ec]: iTunes: iTunes 9.1.1.12
    2010-05-31 06:16:31.042 [4312:24ec]: iTunes: Software payload version: 7E18 (option key)
    2010-05-31 06:16:31.129 [4312:203c]: iTunes: Specifying UOI boot image
    2010-05-31 06:16:31.135 [4312:203c]: AMRAuthInstallAttemptSimpleHttpRequest: attempting to connect to http://gs.apple.com:80/
    2010-05-31 06:16:32.345 [4312:203c]: _AMRAuthInstallIsHttpServerResponsive: server reponse status code: 200. status text: OK
    2010-05-31 06:16:32.353 [4312:20a8]: <DFU Device 0227C818>: operation 44 progress -1
    2010-05-31 06:16:32.355 [4312:20a8]: _AMRestoreCreateCFDataWithContentsOfFile: CreateFileA failed: 2
    2010-05-31 06:16:32.355 [4312:20a8]: unable to create data from file: 17
    2010-05-31 06:16:32.426 [4312:24ec]: iTunes: Restore error 3000