1 Reply Latest reply: May 30, 2010 8:56 AM by Axel Foley
irishdancechamp Level 1 Level 1 (0 points)
I have a 32 ipod touch and it won't play music or videos. It accesses the itunes and app stores just fine and all of the apps work. When I touch the music or video button it takes a while for the machine to respond. Then a white screen appears for a while. Then it returns to the home screen. This is a recent occurance and I don't know why it is happening. It still has tons of memory and I have never downloaded anything onto it that wasn't from the apple apps store. So what's going on and how can I fix it?

Windows Vista
  • Axel Foley Level 5 Level 5 (4,005 points)
    You may need to try two things. One of the the two should fix it. Please note that if the first recommendation does not fix it then you will need to try the second. The second recommendation removes all data (Music, Videos, Apps etc) from the iPod and restores the unit to factory settings. You will need to re-install everything after restoration is complete.

    1. _Resetting The iPod Touch_:

    Hold the Select button and the Sleep/Wake button simultaneously for approximately 6 seconds and then release. This will display the Apple Logo briefly and then reboot/reset the iPod Touch. See if your Music and Videos begin playing after that.

    If not then try restoring the iPod to factory settings by doing the following:

    2. _Restoring The iPod Touch to Factory Settings_:

    Verify that you have an active Internet connection, because you may need to download new versions of the iTunes and iPod Software.
    Download and install the latest version of iTunes if necessary.
    Open iTunes. Connect your iPod to your computer using the USB or FireWire cable that came with your iPod.
    After a few moments, your iPod will appear in the Source panel in iTunes.
    Select your iPod in the Source panel. You will see information about your iPod appear in the Summary tab of the main iTunes window.
    Click Restore.
    If you are using a Mac, you will be asked to enter an administrator’s name and password.
    A progress bar will appear on the computer screen, indicating that stage one of the restore process has begun. When this stage is done, iTunes will present one of two messages with instructions specific to the iPod model you are restoring.
    Disconnect iPod and connect it to iPod Power Adapter (typically applies to older iPod models).
    Leave iPod connected to computer to complete restore (typically applies newer iPod models).
    During stage two of the restore process, the iPod displays an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remain connected to the computer or iPod power adapter during this stage.
    Note: The progress bar may be difficult to see, because the backlight on the iPod display may be off.
    After stage two of the restore process is complete, the iTunes Setup Assistant window will appear. It will ask you to name your iPod and choose your syncing preferences, as it did when you connected your iPod for the first time.

    Axel F.