Previous 1 2 3 4 5 Next 112 Replies Latest reply: Oct 7, 2015 9:33 AM by Hightech11 Go to original post
  • MSM126 Level 1 (10 points)
    etresoft wrote:
    Chris Carlson wrote:
    Princeton University is the only unbiased authority on this subject that I can find.

    Please stop with the Princeton story. That is old news and was bogus to begin with.

    How is it old news? Has the issue been resolved?

    How is it bogus? Specifics please about how the iPad WiFi issue identified by Princeton is bogus.
  • Cluto Level 1 (0 points)
    Tamara and etresoft are one and the same.

    It is ridiculous to expect hotel and airport wifi providers to fix an issue that only affects one product that doesn't even exist worldwide. Millions of travelers are using MacBooks, netbooks, iPhones, Symbian devices, etc without these connection problems. Yet, these two die-hard Apple fans insist that there is nothing wrong with the iPad and each and every hotel/airport/hotspot needs to be pestered into upgrading their system to accommodate a flawed Apple product.

    But, just to make the two of them happy, I called customer service in Singapore yesterday and they promptly informed me to "clear the cache, reset the connection settings and turn off the iPad". Nice try, but it didn't help.
  • Chris Carlson Level 1 (20 points)
    I think that some of the helpful hints here might work for some people, but the networking problems with iPad really seem to be too numerous to take on. Some of the spin in these forums is like getting a helping hand up, but at the same time may feel like a surprise elbow to the gut. If you expect empathy, you're more likely to receive distain.

    Don't be too distracted by these forums, *as your 14 days to return the item are passing*. Don't blame yourself, or your router, or the hotel's router. Not one of these networking experts ever touch the topic of why all of your other APPL devices connect just fine everywhere. Don't believe in the tooth fairy, or hotel tech support.. neither one are going to come to your room or do anything.... but don't waste you time making a personal plan of action.

    If you are not happy, consider exercising your return rights, and become an owner when all of these problems are fixed.

    It is a great device, with a brilliant future, but these are Apple's problems to solve. It's hard to take it back even if you aren't satisfied. Good luck.
  • MuddyBulldog Level 2 (215 points)
    JimHdk wrote:
    If the internet services have a login screen then turn off the Settings > Safari > Autofill option. This has been known to cause problems with sign-on with some of these services.

    Can confirm that in locations that are using Cisco WLAN controllers for their wireless (many) that turning off Setting>Safari>Autofill option DOES resolve the issue. So in these cases it's not actually a Wifi issue, per se, but a Safari issue.
  • Riffraft Level 1 (0 points)
    My company installed a Wireless Network in a Airport Lounge and I am having a similar problem with iPad's not connecting (iPod touch, iPhone, PC's Connect with no problem). I believe the reason the iPad works fine in some hotels, but not in others depends on which authentication server they are using. We are using a Nomadix Access Gateway 3000 (Nomadix authentication servers are used in a lot of hotel wireless networks locations). I have tried toggling all the iPad network and Safari settings, but nothing so far has worked. Unfortunately, I wasn't the one who installed/setup the Nomadix so I'm still familiarizing myself with the device. I called Nomadix support, but their only suggestion was it might be connected with the Java Script being used on the Gateway 3000 login page. Through testing I determined that the iPad is making a network connection (DHCP assigns IP, Gateway, DNS, etc...) and I can ping internal and external IP's (Yahoo, Google, etc...) and make a VNC connection to PC's on the network, but since it fails at the login page it won't allow Internet access. I'll be onsite again tomorrow and I have a couple of settings changes on the Nomadix that I'm going to try so I'll let you all know the results.

  • etresoft Level 7 (27,445 points)
    MSM126 wrote:
    How is it old news?

    It is two months old.

    Has the issue been resolved?

    No. As far as I know, Princeton's network is still jacked up.

    How is it bogus? Specifics please about how the iPad WiFi issue identified by Princeton is bogus.

    It never was a WiFi issue at all. At Princeton, iPads never had any trouble connecting to the network. But Princeton's network isn't just unusual, it is flat-out unique in the world. Rest assured that the "Princeton issue" has absolutely nothing to do with anyone outside of Princeton.
  • Doug Eldred Level 4 (3,270 points)
    This is probably going to vary by location, by hotel (their Wi-Fi hardware), etc. I had no problem in two hotels in Portugal/Spain last week, and got to login screens in several airports both in Europe and the US.
  • etresoft Level 7 (27,445 points)
    If you can ping external IP addresses, then you have Internet access. Try manually adding an OpenDNS name server and see if it starts working.
  • TheFlossQueen Level 1 (5 points)
    For those that are not getting past the Login page for access, does using a different browser work? If some of the issue is Mobile Safari does iCab, Atomic or one of the other browsers work? I found that for example, I can access MobileMe on my iPad if I tell Atomic to emulate Firefox (no go with Safari). So I'm curious if some of the login problems for wifi access might be gotten around by using a different browser. I didn't see any mention of this in the previous posts. I'll be traveling in a couple of weeks so I'll see how goes where I'm staying and what they use.
  • etresoft Level 7 (27,445 points)
    Chris Carlson wrote:
    Not one of these networking experts ever touch the topic of why all of your other APPL devices connect just fine everywhere.

    That is a broad statement - and incorrect. I (or my doppelgänger Tamara) talk about it all the time. The reason why the iPad is the only device with problems is because it is the newest device and hasn't been tested in every one if the thousands if routers in the market. It isn't like a PC that shares the WiFi chipsets with 200 other models. It is brand new hardware and software.

    Pay attention to what other computers people use who report iPad problems. They are almost all PC users. Why is that? Because Mac users have seen it all before. We experienced exactly the same problems with our iBooks and Macbooks when they came out. Consequently, our home routers are much more likely to be Apple-friendly (or with an Apple logo). We also know that Apple isn't the one who screwed anything up. The situation will clear up in its own when people replace their old, non-standard routers.

    The worst thing to do is blame Apple and return your device hoping they will fix it so you can buy some improved future model. Apple is selling these things faster than they can make them. The "huge WiFi issue" is, compared to the iPad market as a whole, just a storm in a teacup. If your iPad won't connect, call the people providing the WiFi service and complain. IPads, like the MacBooks before them, are only a tiny fraction if their business. They aren't going to do anything. But when they upgrade their hardware, which they do on a regular basis, they will make sure to support the iPad next time.
  • Tamara Level 6 (13,730 points)
    Thank you Doppleganger Etresoft .
  • Lady Madonna Level 1 (15 points)
    I got my 16GB WiFi iPad last thursday. My friend got his 16GB WiFi iPad last thursday. The next day we met at a Starbucks and tried to connect to their WiFi.

    It worked for him. Mine freezed on the login screen.

    How come it's their problem? It's the same hardware, so if the problem is that WiFi networks don't "know" new chipsets, it shouldn't have worked for either of us. I love Apple and I'm not returning my iPad (if I don't get it working, I'll get a replacement), but blaming the WiFi providers, as someone said earlier, doesn't help at all.

    I just read about the autofill. I'll ask my friend if he has it on (I guess he doesn't), and I'll turn it off and try again. I hope it works!!!
  • Riffraft Level 1 (0 points)
    Howdy etresoft, thanks for responding.
    "If you can ping external IP addresses, then you have Internet access. Try manually adding an OpenDNS name server and see if it starts working."

    I thought of the DNS, but that's the odd thing. Even though I can ping external IP's I still couldn't connect even when I put the external IP Address (http://IP) in Safari. The only thing I can figure is Nomadix is somehow blocking Internet access since it never authenicated at the login page.

    I hate to admit it as an IT person, but I no idea how I would add a OpenDNS name server on the iPad and even it worked I have to find a solution that doesn't involve making customers know how to add one.

  • Doug Eldred Level 4 (3,270 points)
    I'm not sure how you'd ping from an iPad, but the Wi-Fi settings do let you set up IP Address, Subnet Mask, Router, DNS, Search Domains, and Client ID under the DHCP tab.
  • Riffraft Level 1 (0 points)
    Oh, I almost forgot. I think the Autofill setting fixes the problem with the locations using Cisco WLAN controllers, but if they are using Nomadix turning off Autofill doesn't work. I didn't mention before that I just recently took a road trip and didn't have any problems connecting to any of the 5 hotels we stayed in (don't know what they were using).

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