1 2 3 Previous Next 105 Replies Latest reply: May 26, 2014 1:36 AM by yfain
Maldives Man Level 1 Level 1 (0 points)
I have now loaded my personal and corporate email (Exchange)onto my iPad (bought in Apple store in SFO about 4-5 weeks ago). Ive been travelling and have my iPhone and old PC with me. I have stayed in three different hotels so far. I have not been able to connect to Wi-Fi with the iPad in any of three hotels. The iPhone hops on immediately, the PC has no issues. The iPad sees the networks but flatly refuses to join any Wi-Fi network. At home I have an Apple 802.11n router that the iPad has no issues with and has worked flawlessly. However, I bought the iPad to replace the heavy notebook PC that I have dragged aroun the world for the past few years. Its not working out. I'm pleased I brought the PC along with me or I would have been only able to access email through my iPhone.

I'm now in a hotel in the UK and again, no access to Wi-Fi (having wasted another hour of my life trying everything possible to get it working) So much for being the ideal travelling companion. I'm disappointed.

iMac x 3, iPad and iPhone 3GS, iPhone OS 3.1.3
  • 1. Re: Hotel Wi-Fi networks with iPad
    Tamara Level 6 Level 6 (13,730 points)
    Did you contact tech support at any of these hotels to see if they could help?
  • 2. Re: Hotel Wi-Fi networks with iPad
    A Mitchell Level 1 Level 1 (100 points)
    Been using mine at various hotels over the past few weeks (US & UK), never had any problems connecting to their in-house networks. Have you tried going into an Apple Store and trying their wifi? If it doesn't connect without any problem, have someone at the Genius Bar sort it out for you.
  • 3. Re: Hotel Wi-Fi networks with iPad
    Chris Carlson Level 1 Level 1 (10 points)
    This problem is very likely beyond tech-support at a hotel. BTW, can you get tech support with a 6:30 wake up call?

    WiFi on these things is really a problem.

    Princeton University is the only unbiased authority on this subject that I can find. By late May more than half of the iPads connecting on their network had this problem..... read for yourself:
    http://www.net.princeton.edu/announcements/ipad-iphoneos32-stops-renewing-lease- keeps-using-IP-address.html

    Don't let some of the wire heads on these forums convince you otherwise. The product has a problem. I ended up returning mine to the store.
  • 4. Re: Hotel Wi-Fi networks with iPad
    David M Brewer Level 6 Level 6 (9,200 points)
    Princeton problem isn't the same problem that the poster is having... The poster can't connect to the Internet to at a hotel to start with...
  • 5. Re: Hotel Wi-Fi networks with iPad
    Tamara Level 6 Level 6 (13,730 points)
    His hotel issue is completely different than Princeton's issue. His issue could have most likely been resolved with a call to the front desk.
  • 6. Re: Hotel Wi-Fi networks with iPad
    Paul Craton Level 1 Level 1 (30 points)
    I'm on a 64gb ipad (non 3g) and have exactly this problem. My pc laptop and iPhone can connect no trouble ... The devices are presented with a login screen and after entering the credentials are able to connect to the Internet via the wifi connection. When I connect with the ipad to the network it conneCts and is issued a valid ip address but no matter what address is entered or browser used the login panel is not presented... No connection is made to any site. You'd have thought Applewould test their devices in hotels or provide clear guidelines or solutions to working around this issue. I'm dissatisfied and very dissapointed to say the least... Looks like I have a $1000 useless machine until they fix it.... Come on Apple!!!
  • 7. Re: Hotel Wi-Fi networks with iPad
    Tamara Level 6 Level 6 (13,730 points)
    Sounds more like the hotel needs to fix their configuration.
  • 8. Re: Hotel Wi-Fi networks with iPad
    JimHdk Level 7 Level 7 (23,635 points)
    Paul Craton wrote:
    I'm on a 64gb ipad (non 3g) and have exactly this problem. My pc laptop and iPhone can connect no trouble ... The devices are presented with a login screen and after entering the credentials are able to connect to the Internet via the wifi connection. When I connect with the ipad to the network it conneCts and is issued a valid ip address but no matter what address is entered or browser used the login panel is not presented... No connection is made to any site. You'd have thought Applewould test their devices in hotels or provide clear guidelines or solutions to working around this issue. I'm dissatisfied and very dissapointed to say the least... Looks like I have a $1000 useless machine until they fix it.... Come on Apple!!!


    If the internet services have a login screen then turn off the Settings > Safari > Autofill option. This has been known to cause problems with sign-on with some of these services.
  • 9. Re: Hotel Wi-Fi networks with iPad
    David M Brewer Level 6 Level 6 (9,200 points)
    I always connect to the Internet by way of the wi-fi setting window. Or I at least check it from there. Sometimes I'll get hooked up to the wrong IP and have a lesser strength or not at all connection.
  • 10. Re: Hotel Wi-Fi networks with iPad
    Corsair Noir Level 1 Level 1 (5 points)
    Any word on if the Princeton problem was ever resolved?


    Also I'm looking to get an iPad very soon. The mobile WiFi is the primary reason I want one. It seems like a LOT of people are having these connection issues... if this is an unresolved ongoing issue with the iPad I may have to reconsider Any clue on a official fix (patch/update) for this being available soon?

    Message was edited by: Corsair Noir
  • 11. Re: Hotel Wi-Fi networks with iPad
    virtualgeo Level 2 Level 2 (220 points)
    "Sounds more like the hotel needs to fix their configuration."

    All 3 hotels? The poster indicated that all his other devices connected just fine to their routers, with only the iPad having any difficulty. Should the rest of the hotel world "fix" their routers to accommodate only one device on the planet?
  • 12. Re: Hotel Wi-Fi networks with iPad
    Cluto Level 1 Level 1 (0 points)
    Why is there such blind faith in this product on these boards? There is a problem with the iPad, not hundreds of hotels, airports and other wifi spots around the world.

    I love my mac as much as the next guy but there is definitely something amiss with my iPad and i am not alone.

    Apple needs to fix this. The answer is not to call technical support everytime you check in to a new hotel.
  • 13. Re: Hotel Wi-Fi networks with iPad
    Tamara Level 6 Level 6 (13,730 points)
    Why do people think Apple should always be the one to fix other manufacturer's devices? If the hotel offers wifi then it is their responsibility to make sure they are compatible with wifi devices.
  • 14. Re: Hotel Wi-Fi networks with iPad
    etresoft Level 7 Level 7 (24,270 points)
    Cluto wrote:
    Why is there such blind faith in this product on these boards? There is a problem with the iPad, not hundreds of hotels, airports and other wifi spots around the world.


    Because we have actually used our iPads at many places around the world and it works fine. While I can't claim to have used my iPad at "hundreds" of places, I have used it at a handful of hotels and airports and it worked fine every time. It may not work at all at the next set of hotels, no way to tell. But why do you expect me to join in a blanket condemnation of the iPad when I have never seen it fail?

    The answer is not to call technical support everytime you check in to a new hotel.


    Absolutely wrong! That is the only solution. How will these hotels know they need to upgrade their hardware if you don't do that?
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