Itunes/Gateway/Windows 64 bit

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Itunes/Gateway/Windows 64 bit

Hello I come to you highly frustrated and extremely irritated. I am trying to fix my girlfriends gateway t series laptop. Little background first though. I have run into this issue a couple times before. In both cases it was windows 7 home premium and they were 64 bit. Here is what happens

1. Computer Will not shutdown. Either stops at logging off or shutting down
2. Computer seems unstable, things such as system restore, virus programs and just general usage is very unstable
3. Itunes will not open or update

The first computer I got this fixed on was a hp with a Intel dual core processor. I used revo uninstaller to completely wipe the system clean of Itunes. I then reinstalled it and everything seemed ok for a time. About a week later got a hold of the laptop and issues had seemed to begin to reoccur. If I removed iTunes everything gets fixed system is stable it shuts down and everything seems good. I need help really bad on this one. Itunes is the only thing I can see that causes the problem. Nothing I have done has seemed to stop it. Please help and thank you

Posted on May 30, 2010 4:34 PM

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Answer 1

b noir

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72,336 points

May 30, 2010 5:46 PM in response to metzy96

What security software are you running on that PC, metzy? (antivirus/antispyware/firewall?)

Even if it isn't installed at the moment, has a Symantec security product like Norton *ever been* installed on the PC?

(Checking on this because all three symptoms you're describing can be related to an iTunes/security interaction, so I think we'd better try to get that off the table as quickly as possible.)

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Answer 2

metzy96 Author

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May 30, 2010 8:47 PM in response to metzy96

It has avg 9.0 on it right now. Norton has never touched it because when I installed windows 7 I did a total clean install should i remove avg and see if that
's the issue

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Answer 3

b noir

Level 9

72,336 points

May 31, 2010 1:16 PM in response to metzy96

when I installed windows 7

Ahhh. You weren't using the "factory preload" Gateway OEM windows 7 when you did your Windows 7 install?

(Doublechecking that, because I know that those Gateway OEMs come with trial versions of security software installed, and if one of those didn't uninstall properly prior to putting in the AVG, the remaining componentry from that could be causing an interaction.)

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Answer 4

metzy96 Author

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May 31, 2010 1:20 PM in response to metzy96

No It was a copy that I was able to get through my .edu email. I went ahead and ran norton removal tool and uninstalled AVG using revo uninstaller. Still having the issues

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Answer 5

b noir

Level 9

72,336 points

May 31, 2010 1:30 PM in response to metzy96

Hmmmm ... let's quickly also try AVG's own removal tool, just in case:

http://www.avg.com/ww-en/download-tools

Any improvement after the "complete clean" of AVG?

(Best to fire up your Windows Firewall during the period of time when you're completely third-party-security-software-free.)

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Answer 6

metzy96 Author

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May 31, 2010 4:20 PM in response to b noir

Ok so I run it and every time I run it it freezes. Because i am in windows 7 I run it in compatibility mode and it fails. It goes through everything and says not found. But freezes and doesn't restart. Any thoughts on this

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Answer 7

b noir

Level 9

72,336 points

May 31, 2010 4:35 PM in response to metzy96

Just doublechecking, metzy ... is it iTunes that is freezing after the removal of the AVG with the removal tool, or is it the removal tool that is freezing?

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Answer 8

metzy96 Author

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May 31, 2010 5:32 PM in response to metzy96

I will just update evetrything that is going on

1. Avg removed with Revo Unistaller
2. Avg remover Freezes upon what looks like completion
3. If I try to open iTunes it looks like it opens taskmanager shows it's running but nothing happens
4. The computer Will NOT shutdown or restart correctly
5. Cannot uninstall iTunes with revo uninstaller or through programs and features

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Answer 9

b noir

Level 9

72,336 points

May 31, 2010 5:44 PM in response to metzy96

🙂 Many thanks.

5. Cannot uninstall iTunes with revo uninstaller or through programs and features

What error message do you get when you try to uninstall iTunes through programs and features, metzy? Or does it just hang on you when you try to uninstall it from there?

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