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The software required for communicating with iPods and mobile phones was no

3558 Views 6 Replies Latest reply: Jun 24, 2010 3:49 PM by UXB772 RSS
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May 31, 2010 8:29 AM
*t installed correctly.

Hello,

I have not been able to resolve this issue. I have followed the advice on the apple support page.

I run Windows VISTA 64 bit.

My computer will recognise my iPod (Nano 3rd generation) but I keep getting this message popping up whenever I try to open iTunes. iTunes works but, as you will appreciate, I cannot download tracks to my iPod. I also now have an iPhone with the same issue

Please, can anyone help

UXB772
Windows Vista
  • b noir Level 9 Level 9 (71,990 points)
    I have not been able to resolve this issue. I have followed the advice on the apple support page.


    Doublechecking something, UXB. I see from your other post what article you used here ... by any chance do you have a 64-bit version of Vista on that PC?

    (Some of the instructions in there for *Verifying iTunes and related components are completely uninstalled* are inaccurate (at the time I write this reply) for 64-bit systems. So if you've got a 64-bit system, we'll try again with tweaked instructions.)
    Lenovo t61 laptop, Windows XP Pro, various ipod models
  • b noir Level 9 Level 9 (71,990 points)
    Many thanks.

    Okay, we're working with the instructions from the following document:

    [Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7|http://support.apple.com/kb/HT1923]

    The tweak is that when we reach *step 9* of the *Verify iTunes and related components are completely uninstalled* section, continue with the following set of instructions rather than the ones in the document:

    (9) Right-click the Apple folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
    Note: If you have a 64-bit version of the Windows OS, continue with step #10. Otherwise, skip to step #17.
    (10) Open the Program Files (x86) folder.
    (11) Right-click the iTunes folder (if it still exists), choose Delete, and choose Yes when asked to confirm the deletion.
    (12) Right-click the iPod folder, choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
    (13) Right-click the QuickTime folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
    (14) Right-click the Bonjour folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
    (15) Open the Common Files folder.
    (16) Right-click the Apple folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
    (17) Open Local Disk (C:) located in Computer or whichever hard disk your operating system is installed on.
    (18) Open the Windows folder.
    (19) For 32-bit versions of Windows: Open the System32 folder.
    For 64-bit versions of Windows: Open the Syswow64 folder.
    (20) Right-click the QuickTime file (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
    (21) Right-click the QuickTimeVR file (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
    (22) Right-click the Recycle Bin and choose Empty Recycle Bin.

    (What I'm wondering about is if there's old 32-bit Apple Mobile Device Support program files lurking down in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\ causing your error message and syncing problems. The "untweaked instructions" would have left those in place. The tweaked instructions should clean them out.)
    Lenovo t61 laptop, Windows XP Pro, various ipod models
  • b noir Level 9 Level 9 (71,990 points)
    I'm afraid it's been cold and dreary in Wellington for a couple of weeks now. But many thanks for the thought. Fingers crossed in New Zealand.
    Lenovo t61 laptop, Windows XP Pro, various ipod models

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