After syncing new iPad, apps page greyed out in iTunes when syncing iPhone

Question

Level 1

0 points

After syncing new iPad, apps page greyed out in iTunes when syncing iPhone

After syncing my new iPad, Itunes now won't let me interact with the devices Apps tab when I sync my iPhone. Instead, the whole page is greyed out (the apps for my iPhone are displayed but the greyed-out iTunes display is unresponsive).

The Apple ID and account for both the iPad and iPhone are identical. The iTunes apps listed in the Library are all still there. And the apps are still accessible on the phone itself. But they can't be arranged, deleted, etc. from iTunes.

Any help would be greatly appreciated. If this is how my iPad and iPhone are going to interact in future, the iPad goes back tomorrow.

Ross Fraser

iPad, iPhone 3GS 16GB, iMac, Mac OS X (10.6.3), iTune 9.1.1

Posted on May 31, 2010 11:48 AM

Reply

Answer 1

Best reply

wjosten

Level 10

95,321 points

May 31, 2010 12:14 PM in response to RossFraser

With your phone connected, itunes running, purchase any "free" app in the app store, then sync that app to your phone. See if this fixes the issue. Before doing so, make sure that the account you're signed into in itunes exactly matches the account signed into on your phone: Settings>Store>View Account.

Reply

Answer 2

RossFraser Author

Level 1

0 points

May 31, 2010 12:23 PM in response to wjosten

The free app downloaded correctly and shows under Apps in the iTunes Library. But I still can't access the Apps page under devices (greyed out) when the iPhone is connected.

I've double-checked the accounts on both iTunes running on my iMac (Store / view my account) and on my iPhone (Settings / store). They are identical.

Reply

Answer 3

wjosten

Level 10

95,321 points

May 31, 2010 12:31 PM in response to RossFraser

On your phone, Settings>General>Restrictions, are restrictions on? If so, installing apps on?

Reply

Answer 4

RossFraser Author

Level 1

0 points

May 31, 2010 4:43 PM in response to wjosten

Thanks! That was the problem. I don't recall setting restrictions on for application installs but the iPad sync was probably just coincidence (and a very misleading red herring).

Much as I love the iPod/iPhone/iPad aesthetic, "this feature greyed out and we won't tell you why" is bad design and drives me mad.

Thanks again for the advice.

Ross Fraser

Reply

Answer 5

Jun 8, 2010 2:53 AM in response to wjosten

Hi and thanks for your help
I have the same problem as this discussion thread- my Apps page in itunes is greyed over.

Your helpful hint about restrictions also applies ot me. However when i go in to turn off restrictions i am asked for a password. I have never been in there to put 1 in so am puzzled .. and locked out. Any hints - THANK YOU SO MUCH

Mike

Reply

Answer 6

wjosten

Level 10

95,321 points

Jun 8, 2010 2:57 AM in response to tropicalcalm

I have never been in there to put 1 in so am puzzled .. and locked out. Any hints

Well, putting in a restrictions passcode is not something you can do accidentally. You have to enter it twice. If you can't remember it, you will have to restore your phone as a new device in itunes(not from backup) & then sync your itunes content back to your phone. All saved data on your phone will be lost.

Reply

Answer 7

Jun 8, 2010 3:17 AM in response to wjosten

Thanks a lot i managed to get in using my computer PW ( don't know why as i didn't set any ) and have managed to solve the problem - brilliant - Mike

Reply