8389 Views 7 Replies Latest reply: Jun 8, 2010 3:17 AM by tropicalcalm
With your phone connected, itunes running, purchase any "free" app in the app store, then sync that app to your phone. See if this fixes the issue. Before doing so, make sure that the account you're signed into in itunes exactly matches the account signed into on your phone: Settings>Store>View Account.
The free app downloaded correctly and shows under Apps in the iTunes Library. But I still can't access the Apps page under devices (greyed out) when the iPhone is connected.
I've double-checked the accounts on both iTunes running on my iMac (Store / view my account) and on my iPhone (Settings / store). They are identical.
Thanks! That was the problem. I don't recall setting restrictions on for application installs but the iPad sync was probably just coincidence (and a very misleading red herring).
Much as I love the iPod/iPhone/iPad aesthetic, "this feature greyed out and we won't tell you why" is bad design and drives me mad.
Thanks again for the advice.
Hi and thanks for your help
I have the same problem as this discussion thread- my Apps page in itunes is greyed over.
Your helpful hint about restrictions also applies ot me. However when i go in to turn off restrictions i am asked for a password. I have never been in there to put 1 in so am puzzled .. and locked out. Any hints - THANK YOU SO MUCH
I have never been in there to put 1 in so am puzzled .. and locked out. Any hints
Well, putting in a restrictions passcode is not something you can do accidentally. You have to enter it twice. If you can't remember it, you will have to restore your phone as a new device in itunes(not from backup) & then sync your itunes content back to your phone. All saved data on your phone will be lost.