7 Replies Latest reply: Jun 13, 2010 11:34 AM by modular747
Primoktz Level 1 (0 points)
I just got a new 3G iPhone over the weekend and had this problem from the get-go. I already had the latest iTunes 9.0 but it wouldn't recognize my phone (had to activate it on another computer with older itunes). I tried troubleshooting the problem following all these steps http://www.apple.com/support/iphone/assistant/itunes/#section_7

Only thing that worked was deleting and re-installing iTunes but soon as turned my comp off and tried again later I got the same results. Now when I plug in my iPhone it only shows up in iPhoto. Any help? Apple?

Macbook, Mac OS X (10.6.1)
  • modular747 Level 6 (18,730 points)
    I already had the latest iTunes 9.0 but it wouldn't recognize my phone

    The latest version is 9.1.1. 9.0 may not work with the latest iPhone OS (3.1.3).
    Any help? Apple?

    As stated in the forum Terms of Use you agreed to when you joined, this is a user-to-user tech support forum. Apple doesn't officially participate here. If you want help from other users, this is the place.


    Message was edited by: modular747
  • Triple22 Level 1 (15 points)
    If this is a new apple iphone that has like bran new out the box never before used, it shouldn't have a problem connecting to itunes. The best thing to do would be install the lastest edtion of itunes 9.1.1 from apple website. Once its downloaded and set up, simply plug your iphone up to the USB cable. Sometimes when using something with a USB port i used to find that one port didn't always worked so i tried the others in the back of the computer, but that was with a windows, it might have same effect on a mac, im not sure but worth a shot!. Itunes should defo pick up your iphone and go straight to the page to start activating it.

    By the way. The link you have been following looks like its for windows users. Use your macbook for this just be sure to make sure everything is updated I.E software update and iTunes update. Security issues aren't a matter to Macs
  • Primoktz Level 1 (0 points)
    My mistake, I was/am using iTunes 9.1.1 and downloaded the latest iPhone OS when I activated my phone on the different comp. And Im sorry I didn't read the whole terms of agreement (i hardly do, wont lie about that), but any help would be much appreciated from anyone!

    I've had no luck using different USB ports/cables, restarting (both macbook and iphone). It does charge and is recognized in iPhoto but thats it. I haven't had the time to call Apple about it but will do hopefully tomorrow.

    Message was edited by: Primoktz
  • DigitalFirefly Level 1 (0 points)
    I've been having the same problem for 2 months now.
  • Primoktz Level 1 (0 points)
    Problem solved! (for me at least)

    Forgot I hadn't done a Software Update on my OS in about a month, sure enough there came a fix for this issue (don't remember the filename but it was for iPhone/iTunes and was described to fix the issue at hand). Boom! It works.
  • KFooLoo Level 1 (0 points)
    I was having the same problem (iTunes wouldn't acknowledge my iPhone at all... nor would my PC) and none of the above worked. After putting in a call to Apple, I found that the following worked for me:

    1. Go to the Start menu.
    2. Click Run.
    3. Type devmgmt.msc
    4. Hit OK.
    5. In the Device Manager window that pops up, click the + next to "Universal Serial Bus controllers".
    6. Look for Apple Mobile Device USB Driver. If there's an alert (a yellow diamond with a black exclamation mark) next to this item, there's a problem. Continue with these instructions.
    7. Right-click and select "Update Driver".
    8. Follow the instructions.

    I suggest you try this first, before any more drastic measures like uninstalling & reinstalling iTunes, restore your iPhone, etc.

    Hope this helps someone else too!
  • modular747 Level 6 (18,730 points)
    Nice advice for a PC, except you're addressing it to a Mac owner....