6881 Views 7 Replies Latest reply: Jun 13, 2010 11:34 AM by modular747
I already had the latest iTunes 9.0 but it wouldn't recognize my phone
The latest version is 9.1.1. 9.0 may not work with the latest iPhone OS (3.1.3).
Any help? Apple?
Message was edited by: modular747
If this is a new apple iphone that has like bran new out the box never before used, it shouldn't have a problem connecting to itunes. The best thing to do would be install the lastest edtion of itunes 9.1.1 from apple website. Once its downloaded and set up, simply plug your iphone up to the USB cable. Sometimes when using something with a USB port i used to find that one port didn't always worked so i tried the others in the back of the computer, but that was with a windows, it might have same effect on a mac, im not sure but worth a shot!. Itunes should defo pick up your iphone and go straight to the page to start activating it.
By the way. The link you have been following looks like its for windows users. Use your macbook for this just be sure to make sure everything is updated I.E software update and iTunes update. Security issues aren't a matter to Macs
My mistake, I was/am using iTunes 9.1.1 and downloaded the latest iPhone OS when I activated my phone on the different comp. And Im sorry I didn't read the whole terms of agreement (i hardly do, wont lie about that), but any help would be much appreciated from anyone!
I've had no luck using different USB ports/cables, restarting (both macbook and iphone). It does charge and is recognized in iPhoto but thats it. I haven't had the time to call Apple about it but will do hopefully tomorrow.
Message was edited by: Primoktz
I was having the same problem (iTunes wouldn't acknowledge my iPhone at all... nor would my PC) and none of the above worked. After putting in a call to Apple, I found that the following worked for me:
1. Go to the Start menu.
2. Click Run.
3. Type devmgmt.msc
4. Hit OK.
5. In the Device Manager window that pops up, click the + next to "Universal Serial Bus controllers".
6. Look for Apple Mobile Device USB Driver. If there's an alert (a yellow diamond with a black exclamation mark) next to this item, there's a problem. Continue with these instructions.
7. Right-click and select "Update Driver".
8. Follow the instructions.
I suggest you try this first, before any more drastic measures like uninstalling & reinstalling iTunes, restore your iPhone, etc.
Hope this helps someone else too!