Where do I include Exchange domain in Mail setup?

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Level 1

11 points

Where do I include Exchange domain in Mail setup?

Our company is running Exchange 2007, OWA enabled, EWS is setup, Auto discovery is enable. The only thing I haven't got an answer on is whether Service Pack 4 has been installed. The server is set up with a domain specified but I don't know where to include that in the Mail Account Setup. Mail seems to be locating the server fine but it says username or password can not be verified. I can only assume that it's because I haven't included the domain correctly.

iPad (and I assume iPhone/iTouch) have a field in their setup to include the domain and a coworker is connecting fine with to the company server. Where is it in Mail? I have tried to prepend it to my username (domain/username) but it hasn't worked. I can't recall all the variations I have tried of this, but unless I have the domain first in the username field, Mail won't even connect to the server. I've been all over these boards and dozens more and I can't find any answers to this problem.

Any here have any ideas? Thanks,
Mike D

MacBook Pro, Intel Core 2 Duo 2.66 GHz, Mac OS X (10.6.3), 4 gig RAM

Posted on Jun 2, 2010 4:46 PM

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Answer 1

Jun 2, 2010 5:48 PM in response to mike_donahue

Here's an article that may help.

http://support.apple.com/kb/HT3748

Matt

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Answer 2

mike_donahue Author

Level 1

11 points

Jun 2, 2010 9:01 PM in response to Matthew Morgan

I already read that one and it fails to address the domain question, but thank you for the suggestion.

Mike

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Answer 3

mike_donahue Author

Level 1

11 points

Jun 6, 2010 5:07 PM in response to mike_donahue

Bump.

I still haven't found an answer to this. Anyone else have any ideas. Still waiting to hear back from out IT guys about the service pack issues.

Is there any way to attach a screen grab to a post? Thought it might help paint the picture in case I haven't stated it clearly.

Again, thanks in advance for any help with this.
Mike

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Answer 4

tf99

Level 1

0 points

Jun 22, 2010 1:00 PM in response to mike_donahue

Hi. I'm having precisely the same problem. My Exchange account works like a charm on my iPhone, but all permutations of the same settings simply don't work in OS X Mail (v. 4.3).

Has anyone out there set up an Exchange account with a domain? Can you tell us where you put it to get the account to work?

Thanks!

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Answer 5

Asatoran

Level 4

2,532 points

Jun 22, 2010 1:16 PM in response to mike_donahue

Enter your username as:

<domain>\<username>

This is standard practice for Microsoft if there's no place to enter the domain name.

(Note the backslash, not the forward slash. Backslash is NOT the one under the question mark on a U.S.A. English keyboard.)

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Answer 6

tf99

Level 1

0 points

Jun 22, 2010 1:42 PM in response to Asatoran

Thanks Asatoran. That turned out to be part of the solution for me. The other part was changing the port I used for the SSL connection -- it was set wrong at some point, either because the default was wrong, or because I forgot I had changed it in troubleshooting before trying the slash the way you suggest. Anyway, the port number for some reason doesn't show up on my iPhone settings, so it didn't occur to me to tweak it.

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Answer 7

frieiv

Level 1

0 points

Jun 25, 2010 12:06 PM in response to tf99

Hi!
Could you please state the port numer you changed from and to?
I´m having the same problem and still can´t access the exchange server outside the company network.

But it seems like Mail 4.3 tryes to use the internal server and never the external? Any tips on this?

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Answer 8

jruano

Level 1

0 points

Aug 18, 2010 2:37 PM in response to mike_donahue

<domain>\<username> worked for me... FINALLY!!

Thanks much

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