1 2 3 Previous Next 177 Replies Latest reply: Oct 19, 2013 10:06 AM by Jeffero33
lefttygtr Level 1 Level 1 (0 points)
I noticed this morning that someone hacked into my account and purchased about 100 dollars worth of apps, so what do I need to do.I already chanded my password.

Windows XP
  • 1. Re: itunes account hacked
    Crostonblue Level 1 Level 1 (0 points)
    Hi there, I just had exactly the same thing happen to me, whilst I was on a 350 mile journey in my car someone hacked into my iTunes account and carried out 23 different transactions totalling £542. I immediatley removed my card details from my iTunes account and changed my password as well as cancelling my credit card, then sent an email to iTunes support to stop the downloads going ahead, but no response yet 20hrs later.

    I spoke to my card issuer and their first response was that as iTunes was a trusted site and registering my card on the iTunes site meant that the only way I could stop the transactions was to wait for iTunes to get back to me.....

    The other thing I tried to do was to de-authorise all the computers on my account (for some reason this says there are 4, when I only actually use 2!!!), but for some other bizarre reason you can only do this once you have 5 computers authorised..

    After doing some searching on the web, it appears that this has happened to others quite a few times and yet iTunes doesn't have any advice about what to do in this situation in their help topics (no surprise there I suppose).

    As the majority of the download were apps for an iPad (which i have no intention to buy) I guess this has highlighted a security issue with Apple and the iTunes software.


    Still waiting for iTunes to respond........
  • 2. Re: itunes account hacked
    Chris CA Level 9 Level 9 (74,870 points)
    Immediately remove your CC info from your iTunes account.
    Immediately contact your CC company, cancel the card and dispute the charges.
  • 3. Re: itunes account hacked
    MommaR Level 1 Level 1 (0 points)
    Same situation here - although my payment choice was Paypal. I spent about an hour on the phone with Apple, an hour reporting the many unauthorized charges with Paypal and then an hour at the Bank (since my checking account was my Paypal option) I will probably get my money back however, I'm so surprised that the Apple tech could not answer with any intelligence why they could not trace the serial number/ip address to the iPhone (which I don't own)that downloaded these apps. One of the largest technology providers in the world and cant/wont figure out and block this kind of activity. Very sad. FYI: the app that was downloaded is "FriendCaller 3 pro" then from the app they purchased $240 worth of phone minutes. Good luck everyone!
  • 4. Re: itunes account hacked
    Chris CA Level 9 Level 9 (74,870 points)
    I'm so surprised that the Apple tech could not answer with any intelligence why they could not trace the serial number/ip address to the iPhone

    Even if they could, they would not share that info with you. They would only share it with the police for an investigation.
  • 5. Re: itunes account hacked
    MommaR Level 1 Level 1 (0 points)
    Hi Chris,

    I really didn't expect them to give me any info - I just asked if they could block that user from any future downloads. I just wanted some education on prevention and future reference. If there are this many people (here and other forums) this unhappy and this situation is so widespread, I would think Apple would take steps to prevent such things. Why does Apple take the position that the victim is responsible for their own security?
  • 6. Re: itunes account hacked
    Chris CA Level 9 Level 9 (74,870 points)
    I just asked if they could block that user from any future downloads

    They probably could but there would be many issues with doing so.
    I would think Apple would take steps to prevent such things.

    Just taking a wild guess here but I'd bet that Apple is actually looking into the security issue on the iTunes store.
    Apple is pretty good about not announcing something without an actual fix ready.
  • 7. Re: itunes account hacked
    Callsign Homer Level 1 Level 1 (0 points)
    This has been an interesting string to read since my iTunes account was also hacked for 20 seperate purchases in the amount of $995.57 all in one day. Fortunately, I saw the unauthorized transactions the same day and reported it to my bank (card cancelled, new one on the way, being investigated) and then followed up by submitting all the unauthorized transactions to "Report a Problem" on iTunes. I also changed my Apple ID and password.

    Here's the good part - another purchase was made AFTER I cancelled the credit card and now iTunes shows me having a $38.89 balance because my credit card on file did not run. The system worked - yea! I also reported this transaction and here is the response from Apple:

    "Once the payment has processed, we can investigate your concern further.

    Alternatively, you can purchase an iTunes Music Card and redeem it on your account to pay the outstanding balance.

    I realize it may be frustrating to pay for this purchase before we can investigate the problem you reported. However, I can't proceed without first receiving payment in some form."

    Hmmm...they got me for almost a $1000 but won't investigate until they get another $40. I'm sorry, but that is the stupidest thing I have ever heard. I am really looking forward to seeing how "Chris CA" defends to that one.

    And for the person who downloaded a ton of garbage using my account, I hope we meet some day. Maybe on the Shanghai Metro, "There's an app for that", where I can explain to you personally how I feel about your lack of moral compass.
  • 8. Re: itunes account hacked
    Chris CA Level 9 Level 9 (74,870 points)
    I am really looking forward to seeing how "Chris CA" defends to that one.

    I haven't "defended" anything. Simply pointed out the correct way to handle fraudulent transactions (for any retailer).

    As far as paying off the balance, that seems to be how iTunes does it, for whatever reasons. Perhaps it's because a "thief" would simply leave and not do anything further with that account. I don't know.
    All the posts here I have read is that Apple has actually credited back the amount so it's not like they are simply trying to rip someone off.
  • 9. Re: itunes account hacked
    leeh22 Level 1 Level 1 (0 points)
    You need to do more than change your password. Lots of similar incidents especially since ipad became available outside the U.S.

    Apple will claim your credit card has been stolen. Not likely the case. Instead your iTunes account has been hacked. The strong recommendation floating out there is to immediately remove your financial information from the account. It will be a pain to re-enter when you want to buy something but it is the only way to protect yourself. And you will need to then immediately remove it again. there are reports of folks having well over $1000 in charges and Apple telling them their only option is to report it to their credit card company as fraud.
  • 10. Re: itunes account hacked
    leeh22 Level 1 Level 1 (0 points)
    This has been happening for a couple of years, though there seems to be a spike in the past couple of weeks. If you are waiting for Apple to do something about it because surely they would, you need to know they haven't in two years at least.
  • 11. Re: itunes account hacked
    Chris CA Level 9 Level 9 (74,870 points)
    Apple telling them their only option is to report it to their credit card company as fraud.

    Because that is they correct way to do it and the way you agreed to do it when you got the credit card. Standard practice for any credit card issues.
    The credit card company, not you, will deal with Apple.
  • 12. Re: itunes account hacked
    leeh22 Level 1 Level 1 (0 points)
    You miss the point here. It may ultimately be the credit card company that is responsible for the financial issue, but there is something seriously wrong with iTunes and Apple accounts. This isn't happening because someone gets your credit card information - its because they are using your account on iTunes. There is some obvious security vulnerability that Apple can't or won't address. No other account I have has this problem.
  • 13. Re: itunes account hacked
    Callsign Homer Level 1 Level 1 (0 points)
    Well said. Thank you!
  • 14. Re: itunes account hacked
    jleinSF Level 1 Level 1 (0 points)
    This just happened to me today. $364 worth of apps. I called my banked cancelled the card. the sad part is Apple is not helpful at all.
1 2 3 Previous Next