12 Replies Latest reply: Aug 6, 2010 12:05 PM by Shepherdess
chris2207 Level 1 (0 points)
I have a DVD that I was playing in my macbook and now it will not eject. It makes eject noises, but nothing has worked. Is there any way to get this DVD out? Thanks!

MacBook, Mac OS X (10.5)
  • chris2207 Level 1 (0 points)
    Just fyi, I tried the drutil sequence under properties, and that didn't work. When I try to eject, my computer turns on DVD player and asks if I want to continue the DVD instead of ejecting. Thanks for the help!
  • Jay Bullock Level 4 (3,800 points)
    Restart holding down the button of your trackpad.
  • chris2207 Level 1 (0 points)
    Sorry for my ignorance, but what is the trackpad?
  • Jay Bullock Level 4 (3,800 points)
    The trackpad is where you move your fingers to direct the cursor.
  • chris2207 Level 1 (0 points)
    I tried that twice without any success. I hear the disk trying to eject, but nothing happens, except my DVD player is prompted to appear again. Any other suggestions? Thanks!
  • Jay Bullock Level 4 (3,800 points)
    Try these:

    Or use open firmware:
    1. Restart the computer. If necessary, use the reset/interrupt button.
    2. Immediately after the system startup tone, press and hold the Command-Option-O-F key combination. The computer starts up to a text-only screen, indicating that you are in Open Firmware.
    3. At the prompt, type: eject cd
    4. Press Return.
    5. Type: mac-boot
    6. Press Return
  • Stay hungry,stay foolish Level 1 (0 points)
    using the F12 or eject key on the keyboard,holding down the drive
  • chris2207 Level 1 (0 points)
    I'm still struggling here. I tried to open firmware, but cannot get the text screen. I have a regular macbook, not the pro - don't know if that makes a difference. I also removed the battery and did that sequence, but it didn't work either.
    When I try to open firmware, I do wait for the restart sound, then I press command, option, and I press the 0 (I tried both the number 0 and the letter O) and F buttons - am I missing something? I probably am. Thanks.
  • Jay Bullock Level 4 (3,800 points)
    Should be the letter O and the letter F.

    At this point, you may need to see a professional.
  • Lyssa Level 6 (17,825 points)

    my suspicion is you have a hardware issue on your hands. If the usual methods for ejecting a disc fail, your computer may need to be repaired.

    This was a regular-sized DVD that was inserted, correct? Mini-discs or oddly-shaped discs will get stuck and often need to be dealt with by disassembling the computer.

    If you have a regular-sized DVD stuck in the drive, the issue could be a warped case or a failing optical drive. The folks at an Apple store/authorized reseller can help you determine exactly what's gone wrong, and that's your best move right now.

  • Shepherdess Level 1 (0 points)
    I've recently been having problems with my DVD player (Macbook is only 9 mos. old) and I recently learned this in the manual. I'm not sure if your problem is the same as mine, but it's worth a try. My DVD was quitting unexpectedly or wouldn't even start playing the DVD. I'd get a black screen with the coloured circle whirling. I had to force quit the DVD player by pressing Command, Option, and Esc together. Then I was able to eject the DVD by pressing the eject button for a few seconds. Hope this works for you - or maybe you've solved it by now...
  • Shepherdess Level 1 (0 points)
    I went to the Apple dealer the other day and told him about the DVD problems. Apparently he's had a few Macbooks come in with the same problem. The solution is replacing the DVD player so I will be taking it in for the service. Thankfully I'm still on warranty (I hope!). Disappointing tho as I purchased my Macbook with hopes that it would perform better than other laptops I've had.

    Also, to force quit the DVD player when you get a blank screen follow these instructions from the manual:

    Press Command-Option-Esc or choose Apple () > Force Quit from the menu bar. The Force Quit Applications dialog appears with the application selected.