OK--take this international to REALLY see some high data charges. I was on a high-speed train in France for 3 hours, using a "personal hotspot" in an attempt to connect my laptop to the net. No dice. I was unable to send email, able to load a few web pages (a few hundred Kb at most) and basically had no bars for much of the time. I was surprised then when AT&T shut off my service because they said I had used 3.7 GB (that's gigabytes!) of data. My phone did indeed say that it had send 3.1 GB of data and received 4.8 GB of data, but I certainly had not gotten any benefit from it. But they will be billing me $5,800 at the end of the month and in the meantime (unless I pay 50% of the charges) I have no phone, text or data access.
After webbing around, I found that in February of 2011, someone filed a class-action lawsuit against AT&T for artificially inflating actual data usage estimates from between 7 and 300%, and the company even bills for data when the phone or tablet is disabled or unused. The guy filing the suit even hired a consulting firm to quantify the data usage.
"To verify this, the consulting firm hired by Hendrix purchased an iPhone from AT&T and, disabled all notifications on it and did not configure any mail accounts on it. To make sure no applications connect to AT&T, all applications were closed ensuring none were running in the background. After leaving the device untouched for 10 days, it still managed to rake up over 2 MB of data usage in a total of 35 data transactions. Patrick adds:
“This is like a rigged gas pump charging you when you never even pulled your car into the station.”
While it is quite normal for multitasking enabled apps running in the background to consume data, the suit clearly states that they made sure no apps were running in the background.
The suit also claims that a significant portion of AT&T's wireless data revenues amounting to $4.9 billion in the last quarter were inflated by overcharging users."
See http://www.iphonehacks.com/2011/02/att-hit-by-class-action-lawsuit-for-overcharg ing-iphone-users-for-data-usage.html for the full article.
Unfortunately, on November 1, 2011, a judge decided that the case had to go to arbitration, since the AT&T contract forces any disputes to arbitration and class-action suits are prohibited. For more about this, see http://www.dslreports.com/shownews/ATT-Systemic-Over-Billing-Case-Scuttled-11684 1
It's not comforting that the companies in charge of the arbitration are hired by AT&T and tend to rule in favor of their employer 91% of the time.
So what to do? As everyone here has noted, the AT&T Customer "Service" reps can't help you. Even their boss's boss's boss can't help you. You can dispute the charges, in writing to AT&TBill Dispute,1025 Lenox Park, Atlanta, GA 30319 (this is the address in the contract. On the phone, the AT&T rep told me to send it to AT&T Complaints Department, P.O. Box 1180, Greeley, CO 80632). I sent to both, with a cc to the other, canceled the auto payment from my checking account, and hope to be talking to an AT&T person with a solution in the near future, but no resolution yet.
One solution would be to change carriers. I've not seen a single mention of Verizon in this thread, after reading the last 10 pages of posts. Does anyone know anything about Verizon's track record in this regard?
The ultimate solution would be to drop the cell phone in the deepest ocean and return to the good ole days. But that isn't likely.