Unknown data usage early morning

With the changes to the data plans, i decided to look at my wifes data usage on her iphone. What i have found is odd and a bit concerning. Overall her data usage is pretty much nothing, except for something that occurs every morning around 1 or 2 am. I have included data usage on the AT&T account below. As you can see, something happens around 1 or 2 am every morning, i just dont know what it is. The amount of data being transferred is REALLY high if you ask me, as high as 75336KB back on the 17th. I called AT&T support and they said it was the phone updating or mail being downloaded, basically they have no idea. I have the mail set to fetch manually already. Anyway to determine what is going on???

06/04 01:22 AM phone Internet/MEdia Net Sent 3368KB
06/03 01:45 AM phone Internet/MEdia Net Sent 18906KB
06/02 01:45 AM phone Internet/MEdia Net Sent 6878KB
06/01 01:45 AM phone Internet/MEdia Net Sent 9460KB
05/31 07:45 PM phone Internet/MEdia Net Sent 1918KB
05/31 01:27 AM phone Internet/MEdia Net Sent 7551KB
05/30 02:27 PM phone Internet/MEdia Net Sent 1224KB
05/30 01:17 AM phone Internet/MEdia Net Sent 2685KB
05/29 01:39 AM phone Internet/MEdia Net Sent 8120KB
05/28 01:39 PM phone Internet/MEdia Net Sent 5410KB
05/28 01:07 AM phone Internet/MEdia Net Sent 5068KB
05/27 10:42 AM phone Internet/MEdia Net Sent 21778KB
05/27 01:06 AM phone Internet/MEdia Net Sent 10419KB
05/26 09:26 AM phone Internet/MEdia Net Sent 20657KB
05/26 01:50 AM phone Internet/MEdia Net Sent 8467KB
05/25 02:21 PM phone Internet/MEdia Net Sent 18086KB
05/25 01:25 AM phone Internet/MEdia Net Sent 5249KB
05/24 01:25 AM phone Internet/MEdia Net Sent 1012KB
05/23 01:25 AM phone Internet/MEdia Net Sent 12978KB
05/22 01:25 AM phone Internet/MEdia Net Sent 9749KB
05/21 01:41 AM phone Internet/MEdia Net Sent 19166KB
05/20 01:17 AM phone Internet/MEdia Net Sent 23860KB
05/18 11:56 PM phone Internet/MEdia Net Sent 15440KB
05/18 01:06 AM phone Internet/MEdia Net Sent 29900KB
05/17 01:12 AM phone Internet/MEdia Net Sent 75336KB

Posted on Jun 5, 2010 4:56 AM

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2,094 replies

Nov 16, 2011 7:02 AM in response to Lawrence Finch

Morning..after receiving my "you have now used 65% of your data" email yesterday I came searching and found this thread. In the 18 months of owning the iPhone I have never even come close to my 200mb until this week. I have started reading at page one from last year and now on this last page of 98. Thank you all for the suggestions, which I have been doing, one by one to try and correct the issue.


I put the Dataman Pro app on my phone, shut down all notifications, turned off cellular data, my 3G network and I am working on the Wifi from home. I have checked all my apps, which gave me a great opportunity to dump the ones I no longer use, and have gone into my settings and turned off the imessage (had no idea it was hogging data). After shutting off, turning off, disabling what I thought was "IT", I just checked the Dataman and my iPhone is still hogging the Wifi to the tune of 19.1mb since midnight. I even shut down the "find my iPhone" app to see if that was it. It seems the more things I shut down, the higher the usage.


Whatever or whomever is "phoning home" 🙂 seems to be doing it every 10 minutes or so. I do not have email pushing, I get all that through my laptop so it's not an issue. Also at 6am my battery was at 100%, by 7am with no phone calls, no texting..nothing, my battery was down to 89%.


Is is possible to uninstall the iOS5? On my phone at least, that seems to be when my issues started.


Thanks for the help you all gave, I really appreciate it.

Nov 16, 2011 8:01 AM in response to DUTCH VanAtlanta

@DUTCH, thank you for your suggestion but that was never turned on. I only have 6 more days on this billing cycle to watch that I don't go over and then I'll reset it all and watch for the "alarms" from Dataman to start going off. I just don't get it all. Nothing has changed on my iPhone from last month when I used 21mb of data all month to this month where I am in the process of going over. Only thing that is different...I downloaded the update.


Ali

Nov 16, 2011 11:24 AM in response to fred robot

fred robot wrote:


"...Only thing that is different...I downloaded the update."


Which is precisely why I have NOT updated my iPhone4 to IOS5 ! Nor shall I, until this issue is resolved.


When we downloaded iOS 5..0.1 and specifically turned off the data reporting, as mentioned above, the usage seemed to drop. iOS 4 did not give one the option to turn off that reporting.

Nov 16, 2011 11:47 AM in response to Lawrence Finch

Lawrence Finch wrote:


alik57 wrote:

Only thing that is different...I downloaded the update.


Ali

Ah, but you will find phrase in message threads after EVERY update in the past 4 years. So the logic should be that we should all be on iOS version 1.0.

The flaw in your logic is that not every iPhone is released initially with iOS version 1.0 !! It will - naturally - have whatever is the latest available release at the time. I do, however, take your point.


The issue is IMHO to do with the multitasking software.

Nov 16, 2011 1:44 PM in response to fred robot

fred robot wrote:

The flaw in your logic is that not every iPhone is released initially with iOS version 1.0 !! It will - naturally - have whatever is the latest available release at the time. I do, however, take your point.


The issue is IMHO to do with the multitasking software.

And, you will note, that this thread started in June 2010, which was WAY before iOS 5 - the current version at that time was 3.1.3.


When the iPhone came out it didn't multitask, but it still used a lot of data. But no one cared and no one noticed (at least in the USA) because AT&T's data plan was unlimited. There were complaints, however, from users in other countries as far back as v 2.1.


The issue is that there are a lot of apps that use a lot of data. The fact that they can do it in background makes it harder to figure out which apps are doing it, but it is not the root problem, which is that the phone was designed to use data, and was designed at a time that data plans were unlimited in the first countries it was deployed. The issue is only going to get worse, as more devices that use more data become available and more carriers are cutting back on data plan limits. It's not just iPhones that get complaints about data overage billing.

Nov 16, 2011 5:12 PM in response to Lawrence Finch

Isn't the original deal with this thread that there can be large amounts of unexplained data transfer on the Iphone?

I came to this thread originally because I had hundreds of megabytes of unexplained data uasage. I still have data transfer occurring but it is quite small-ranges from 7-188kb and doesn't have any effect on my bill. This data transfer occurs whether or not wifi is active and definitely is not app dependant. I use push email so I assume this is the main user. I have diagnostics and usage turned off but I still suspect there is some information going to Apple so there is another possible source. Oddly enough when I am away from my home wifi network the amount of data usage remains the same and only changes if I use an app, which is to be expected. So basically I am happy.


EXCEPT - MY CARRIER ACKNOWLEDGED THE PROBLEM WITH IPHONES, THEN SUBSEQUENTLY EMPHATICALLY DENIED THE PROBLEM EXISTED, THEN SUDDENLY THE PROBLEM WENT AWAY. TELSTRA, AUSTRALIA IS MY CARRIER.


I am lucky, I get all my usage shown in my bill in detail, so it is easily seen each month what is happening and when.


It would be nice to know how Telstra fixed it here.

Nov 16, 2011 7:02 PM in response to Damper

I've been through this 3 times already. Every six months, almost to the day, this phantom usage appears on my bill, my wife's phone, my phone, or both of them. I get on to the AT&T National Urgent Case team, calmly present my case, refer them to prior instances of it happening, and it "magically" goes away. Any follow ups I submit asking what was found are never answered but it is clear sailing for the next 6 months. As I said in an entry three, four, five pages ago, I am waiting until March of next year for it to begin again.


As I pointed out back in September/October of last year, this thread began not long after AT&T instituted the 200mb plan. I used to have an unlimited plan for a couple of years and never, ever reset the statistics on my original phone that I inherited from one of my sons. When I passed it on I cleared it and saw 79mb as the data total used since it was restored and given to me. Now I keep a weekly watch on my AT&T medianet/internet usage and compare it to what the phone shows. So far, so good.


I am running version 4.3.5

Nov 17, 2011 12:49 PM in response to David Fry

I am having not the same, but similar problem. I have iphone 4, until yesterday on iOS4, updatd to iOS5 last night. anyway the problem is that few weeks ago my iphone started using enormous amount of data (until then I had no problems like this). First I got the message from AT&T that I used 65% of my data plan (200MB). so I stoped using 3G, that I use very little anyway, since I am in wifi 90% time. but 5 days later next message from AT&T that I used 95% of my plan. 3 days later another message that I went over my 200MB plan and am going to be charged extra for next 200MB. Then my next billing cycle started and after 5 days I checked my usage online at AT&T website - 130MB out of 200MB already used. Vast majority in received data, not sent. ***??

so I started analyzing it. It turned out that I do not have any mysterious transfers in the middle of the night. My iphone uses about 150-200KB data per night. But it uses 5-7 MB (!!!) every time I send textmessage via free text messaging app (textfree with voice). One text is ~6MB! I does use that much data both in wifi and 3G but I am paying for it extra. What is more interesting, my husband has iphone too, we use the same app for texting and his iphone uses 40mb per message. we tested it. So it looks like mine is using more that 100 times more data than his. we are in the same wifi and 3g network. I go over the limit with my data plan, he has no problem with it, we are both using our phones in the exact same way. AT&T cannot explain it.


ps. what is microcel?

Nov 20, 2011 11:20 AM in response to cnpeyton

OK--take this international to REALLY see some high data charges. I was on a high-speed train in France for 3 hours, using a "personal hotspot" in an attempt to connect my laptop to the net. No dice. I was unable to send email, able to load a few web pages (a few hundred Kb at most) and basically had no bars for much of the time. I was surprised then when AT&T shut off my service because they said I had used 3.7 GB (that's gigabytes!) of data. My phone did indeed say that it had send 3.1 GB of data and received 4.8 GB of data, but I certainly had not gotten any benefit from it. But they will be billing me $5,800 at the end of the month and in the meantime (unless I pay 50% of the charges) I have no phone, text or data access.


After webbing around, I found that in February of 2011, someone filed a class-action lawsuit against AT&T for artificially inflating actual data usage estimates from between 7 and 300%, and the company even bills for data when the phone or tablet is disabled or unused. The guy filing the suit even hired a consulting firm to quantify the data usage.

"To verify this, the consulting firm hired by Hendrix purchased an iPhone from AT&T and, disabled all notifications on it and did not configure any mail accounts on it. To make sure no applications connect to AT&T, all applications were closed ensuring none were running in the background. After leaving the device untouched for 10 days, it still managed to rake up over 2 MB of data usage in a total of 35 data transactions. Patrick adds:

This is like a rigged gas pump charging you when you never even pulled your car into the station.

While it is quite normal for multitasking enabled apps running in the background to consume data, the suit clearly states that they made sure no apps were running in the background.

The suit also claims that a significant portion of AT&T's wireless data revenues amounting to $4.9 billion in the last quarter were inflated by overcharging users."

See http://www.iphonehacks.com/2011/02/att-hit-by-class-action-lawsuit-for-overcharg ing-iphone-users-for-data-usage.html for the full article.


Unfortunately, on November 1, 2011, a judge decided that the case had to go to arbitration, since the AT&T contract forces any disputes to arbitration and class-action suits are prohibited. For more about this, see http://www.dslreports.com/shownews/ATT-Systemic-Over-Billing-Case-Scuttled-11684 1

It's not comforting that the companies in charge of the arbitration are hired by AT&T and tend to rule in favor of their employer 91% of the time.


So what to do? As everyone here has noted, the AT&T Customer "Service" reps can't help you. Even their boss's boss's boss can't help you. You can dispute the charges, in writing to AT&TBill Dispute,1025 Lenox Park, Atlanta, GA 30319 (this is the address in the contract. On the phone, the AT&T rep told me to send it to AT&T Complaints Department, P.O. Box 1180, Greeley, CO 80632). I sent to both, with a cc to the other, canceled the auto payment from my checking account, and hope to be talking to an AT&T person with a solution in the near future, but no resolution yet.


One solution would be to change carriers. I've not seen a single mention of Verizon in this thread, after reading the last 10 pages of posts. Does anyone know anything about Verizon's track record in this regard?


The ultimate solution would be to drop the cell phone in the deepest ocean and return to the good ole days. But that isn't likely.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Unknown data usage early morning

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