Unknown data usage early morning

With the changes to the data plans, i decided to look at my wifes data usage on her iphone. What i have found is odd and a bit concerning. Overall her data usage is pretty much nothing, except for something that occurs every morning around 1 or 2 am. I have included data usage on the AT&T account below. As you can see, something happens around 1 or 2 am every morning, i just dont know what it is. The amount of data being transferred is REALLY high if you ask me, as high as 75336KB back on the 17th. I called AT&T support and they said it was the phone updating or mail being downloaded, basically they have no idea. I have the mail set to fetch manually already. Anyway to determine what is going on???

06/04 01:22 AM phone Internet/MEdia Net Sent 3368KB
06/03 01:45 AM phone Internet/MEdia Net Sent 18906KB
06/02 01:45 AM phone Internet/MEdia Net Sent 6878KB
06/01 01:45 AM phone Internet/MEdia Net Sent 9460KB
05/31 07:45 PM phone Internet/MEdia Net Sent 1918KB
05/31 01:27 AM phone Internet/MEdia Net Sent 7551KB
05/30 02:27 PM phone Internet/MEdia Net Sent 1224KB
05/30 01:17 AM phone Internet/MEdia Net Sent 2685KB
05/29 01:39 AM phone Internet/MEdia Net Sent 8120KB
05/28 01:39 PM phone Internet/MEdia Net Sent 5410KB
05/28 01:07 AM phone Internet/MEdia Net Sent 5068KB
05/27 10:42 AM phone Internet/MEdia Net Sent 21778KB
05/27 01:06 AM phone Internet/MEdia Net Sent 10419KB
05/26 09:26 AM phone Internet/MEdia Net Sent 20657KB
05/26 01:50 AM phone Internet/MEdia Net Sent 8467KB
05/25 02:21 PM phone Internet/MEdia Net Sent 18086KB
05/25 01:25 AM phone Internet/MEdia Net Sent 5249KB
05/24 01:25 AM phone Internet/MEdia Net Sent 1012KB
05/23 01:25 AM phone Internet/MEdia Net Sent 12978KB
05/22 01:25 AM phone Internet/MEdia Net Sent 9749KB
05/21 01:41 AM phone Internet/MEdia Net Sent 19166KB
05/20 01:17 AM phone Internet/MEdia Net Sent 23860KB
05/18 11:56 PM phone Internet/MEdia Net Sent 15440KB
05/18 01:06 AM phone Internet/MEdia Net Sent 29900KB
05/17 01:12 AM phone Internet/MEdia Net Sent 75336KB

Posted on Jun 5, 2010 4:56 AM

Reply
2,094 replies

Feb 4, 2012 5:57 PM in response to Lawrence Finch

are you saying when phone is being charged and wifi is on it will not use 3G data even it's asleep? i charged my phone for 5 days stright, and every night I still get this unidentified 3G usage, under 100K per day tho.


I started to think it's the wifi hotspots the phone scanned during the day. actually it was discovered a while back, here:

http://www.wired.com/gadgetlab/2011/04/iphone-tracks/


Apple made an official explaination saying it's not tracking your location but mapping all the wifi spots. So it makes a lot sense that Apple is not the one behind this, the carrier is. But how could this thing be stopped?

Feb 8, 2012 7:22 AM in response to Lawrence Finch

so Lawrence why did my phone transmit 237 MB! data last night....while plugged in and charging...no apps open or in background? 2 linked uverse routers, so never more than 20 ft from routers at anytime...no doubt that wireless was available.


Att says it was "personally induced data transfer"...Sleep surfing I suppose.....pinging sleeping phone always results in strong transfer and no losses...so one has to assume that the wifi is still on....

Feb 8, 2012 7:22 AM in response to mr_mojo

How do you know it transmitted it last night? If you were using Dataman to monitor it, or you checked the Usage on the phone in the evening and in the morning then it did occur overnight, however, if you are going by the line item online or on your bill that is accumulated usage over the previous day. It did not occur at the time on the usage listing online, that is the time it was reported to the billing system.

Feb 11, 2012 7:23 AM in response to cnpeyton

I’ve been having the same problem – random usage of the cellular data network overnight while connected to power and WiFi.


I did another test last night – phone plugged in, cellular data on, all apps closed in the dock except 2 (highly recommended) diagnostic apps – Dataman & Onavo. I didn’t touch the phone from about Midnight until around 8:30am I have a steady strong WiFi connection.


I used Dataman to track usage, both cellular and WiFi, and Onavo to track what app was the culprit.


The verdict:


Dataman:

Data used – 10.1 MB downloaded on the cellular data network and 1.8 uploaded.


Onavo:

The culprit – and here's the real shocker to me – "100% “iTunes/AppStore."


I have no idea what is going on.


First, the phone is connected to a power source, so it should be strictly on WiFi. Second, I have everything set on the phone so this sort of thing shouldn't happen. Store is set to not use cellular data, automatic downloads off, no fetch or push, totally manual email, etc. I have checked every possible setting I could find on the phone to eliminate any automatic data transfer. The other weird thing is that when the phone is using the cellular network, it is always using WiFi as well!


Typical example:

5:36am 348.2 KB Cellular, 300.9 KB WiFi
5:45am 347.5 KB Cellular, 423.2 KB WiFi
5:55am 438.7 KB Cellular, 354.4 KB WiFi


Most of the time it is just small amounts on both Cellular and WiFi at the same time.


Typical example:

5:07am .2 KB Cellular, 17.9 KB WiFi


I have cured the symptom – just turn off cellular data when not needed– but I want to cure the disease.


The AT&T reps I have spoken to are less than clueless. I am going to make an appointment for the Genius Bar at the Apple Store (Polaris, Columbus, Ohio) next week. I plan to go armed with this hard data. Maybe the geniuses can shed some light on this.


In the meantime, does anyone have any idea what unwanted data can be being sent from iTunes/AppStore?

Feb 11, 2012 1:40 PM in response to Max Sync

Max,


I think you're on to something here. I've been travelling the world for the last 6 months, and ONLY when I get to US soil and onto the 3G network does my phone become HOT and it drains it from 100% battery to 0% in about 1 hour. I was in India first half of January, on their cell network, and I did not experience this issue at all, and only upon re-entering the US did my phone start doing major uploads on the data plan. I saw a 16GB "other data" area in iTunes, and after a few days, it went down to only 2GB. I don't know what that "other data" is that's being stored in my phone.


Last week, I came back from overseas again, and same thing, phone was fine, fully charged, and upon leaving customs, my phone drained out. I watch the data with a data monitor, and it's all upload, and it's uploaded almost 5GB just this week. AT&T accused me of abusing their data services in the past, and I don't know how to stop these uploads. They threatened to start charging me thousands of dollars a month if the data doesn't slow down and they said they were perfect at detecting what I was doing and all of my data usage, but I can't get them to share their perfect knowledge with me. I always thought only Steve Jobs and the Dalai LLama were that awesome, I'm glad AT&T realized perfection as well, I just wish they'd share it with me what the heck is draining my phone and uploading gigs of data off of my phone when every app is shut.


Signed,

Frustrated

Feb 13, 2012 6:00 AM in response to cnpeyton

Has anyone else tried using the Onavo app to see exactly what is using the data on the phone? (See my post above.)


My results were 100% iTunes/App store which makes no sense at all.


My most recent overnight test showed 10+ MB downloaded – iTunes/App Store.


I’d be interested to know anyone else’s test results.


Onavo is a free app, and while it’s mainly intended to save on cellular data charges by rerouting the data through its servers and compressing it, you can skip that step and just use it to see what is using the data.

Feb 13, 2012 10:25 AM in response to Max Sync

Max - Where did you see that you can skip routing through the Onavo servers? If that's true, I will use it. I downloaded it while it's free, but haven't installed it yet. Waiting for the answer. So far, it's the only app that shows 3G/wifi usage by app. Onavo says they are working on selective app routing.


Adding that I haven't had a problem with excessive data usage since the first time. I leave 3G on, as Find My iPhone won't work without it. I don't use any AT&T apps, and only use the App Store while on wifi and connected to power cord. Always close it when done.

Feb 13, 2012 6:34 PM in response to Max Sync

I just checked my data usage and am quite shocked now -

02/1202:43 PMphoneInternet/MEdia NetSent109622KB

I was home at the time and my iphone was not in use, at least not by me.


what process/app could've sent 109MB of data without me knowing????


and I found many more occurances of the "unknown" data usage ranging from several MB to 30MB+ and, guess what, all of the data usage records indicate "sent" (from my iphone), none received.


what the heck is going on?


I'm extremely troubled and concerned now.


another interesting thing - from "Data Usage Trend" report, my data usage almost doubled since Dec 2010 - from 428MB/mo to 799MB/mo.

prior to Dec 2010, the data usage was less than 166MB/mo.

I've never had a decent signal at work since the first iphone in 2007 and always use WiFi when I'm home, meaning I don't do much with my iphone until I get home and use the WiFi.

it's impossible to send several hundred MB of data via cellular data network.


I hope someone with the right tools can pinpoint what the cause is to all this.


thanks!

Feb 14, 2012 3:21 AM in response to kooltechie

kooltechie wrote:


I just checked my data usage and am quite shocked now -

02/12 02:43 PM phone Internet/MEdia Net Sent 109622KB

I was home at the time and my iphone was not in use, at least not by me.


I guess you didn't read any of the thread. The usage did not occur at 2:43 PM; that is the time cumulative data for a period of time was recorded in the billing system, and it includes both sent and received data.

Feb 14, 2012 12:02 PM in response to Lawrence Finch

I found this discussion thread while searching for an answer to a problem with the internet connection yesterday.

I did not read the whole 109 pages of this thread, but read a handful number of posts.

even if what you said is true, it seems wrong to show "sent" only, don't you think?

and you also mentioned it's for a period of time that's recorded in the billing system, how does the following make sense?

the timestamps seem very random.

02/1202:43 PMphoneInternet/MEdia NetSent109622KB
02/1210:24 AMphoneInternet/MEdia NetSent213KB
02/1210:23 AMphoneInternet/MEdia NetSent1KB


and what caused the 109MB of data usage, regardless of whether "received" or "sent", without me knowing?

will I get the answer if I read every post in this thread of 109 pages?


I'm sorry, but what you wrote doesn't help much.

Feb 14, 2012 12:22 PM in response to lisafromwillowbrook

I saw it on the google news yesterday as well.

it seems as if AT&T is trying their best to make their customers unhappy and angry.

the last paragraph of the article sums all up:


- Tallman sees few prospects for a lawsuit against AT&T. The company is still providing unlimited data usage to throttled customers, even if the speeds are so low as to make the phone useless for anything but phone calls and text messages. The company made no promises that "unlimited" data would always be coupled with high speeds, he notes.

"They just guaranteed the highway. They didn't guarantee the speed limit," he said.


I forwarded this to a group of friends/co-workers using AT&T as their iphone carrier and they're infuriated as well.

there will be a class action lawsuit for sure and I'll be more than happy to participate.


I'm getting so sick and tired of their ******** business decisions and customer service.

as soon as my contract w/ AT&T ends, that'll be the end of anything AT&T for me.

Feb 14, 2012 12:38 PM in response to kooltechie

Everything you ask is answered in the thread somewhere, usually multiple times.


It says "sent" arbitrarily, because "received" would make no more sense. It's a summary of all interactions for a time period from an MTSO (mobile central office). It should probably just say "data", but it was an adaptation of the system in use when the iPhone first came out where every transfer appeared on the bill, meaning that some people got 300 page bills. The way it works is any time you leave the coverage area for an MTSO (which includes multiple towers) and enter another one the MTSO you are leaving closes out the record and sends a total to the billing system. Sometime during the night (around midnight Pacific time in the US) the MTSO currently serving your phone closes the out its record and sends a single number to the billing system. That is where the subject of this thread comes from.


The 109 MB is a completely separate question. Assuming it is correct (and you can check it by noting the usage counter on your phone or installing a data monitoring app such as Dataman) You have one or more apps that use data, probably in background. Common apps that use a lot of data when the phone is asleep include music streaming apps, news apps, Facebook (probably the biggest offender), Exchange email accounts, iCloud email, contacts and calendar, Siri, iTunes, App store, Ping, Twitter and similar apps. As WiFi is always off when the phone is asleep and not connected to power most background data will go over the cellular network.

Feb 14, 2012 1:09 PM in response to Lawrence Finch

thanks for the detailed explanation, Lawrence.

however, if the billing statement lists the data usage records in a way that's not practical and usable to anyone (i.e. the phone call history is practical and usable), they should come up with a better way to help their customers understand.

but then we're talking about AT&T....I have very little hope they'll ever do anything well for their customers.


by the way, I don't use icloud email, streaming music apps, news apps, exchange email, siri (mine is iphone 4), twitter and etc.

facebook and itunes/app store are the suspects then....maybe I should delete facebook and see if that makes any difference.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Unknown data usage early morning

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.