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Q: Unknown data usage early morning
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Jan 30, 2011 11:10 AMby Nive7,So, as I try to process all that's been said since my last post, let me put this forward. On a Friday I got the "You've used 60% of your data" warning text. I spent two days, Saturday and Sunday, in my home, hanging out, only leaving once, and not using my phone for anything beyond one or two calls while I went out. I have WiFi (through AT&T) in my home. So, on Monday at 11am, while at work, I got a "You've gone over your alloted data usage" text. My only conclusion is that something is using my 3G signal for data EVEN when I'm using my WiFi connection. If we assume the 12am data chunks listed in the billing statement aren't actually being sent at that time (I have a huge chunk sent on Friday night and Saturday night for this weekend in question) can we at least assume that the warning texts are being sent in a manner that accurately reflects approximately when we have used that amount of data? -
Jan 30, 2011 12:44 PMby Lawrence Finch,WiFi is turned off to preserve battery life when the phone is not actively being used (i.e, on Standby). So any data transfers will go via 3G when on standby. I'm sure the billing warnings will match your usage as seen by AT&T (which may not be correct, but that's a different subject).
There are a lot of possibilities as to what is causing your usage. Email if the app is left open, or is set to Fetch or Push. Push uses a lot of data. Apps that use Notifications. Apps that run in background (which is not the same as apps in the Recently Used ribbon). An app can be in the ribbon and not run in background; this is actually the usual case. Killing an app that is in the ribbon does NOT necessarily kill its background process unless you reboot after killing it. Apps that consume a lot of data and that either use Notifications or background include content streaming apps, social networking apps (Facebook, Fring, Yahoo Messenger, Skype, etc), news apps (AP Mobile), Game Center and apps that use Location Services. This last you can check; if Location Services are in use an icon appears in the top bar. -
Jan 30, 2011 2:16 PMby BackPacker57,To everyone--- here is a post to a major pub. concerning phantom data usage:
"As evidenced by the trade show floor, the consumer electronics industry is going wireless, and the future success of this industry and our innovation future depends on whether our government acts quickly to unleash more spectrum -- the oxygen that sustains our mobile devices. We’re in the early stages of a mobile revolution that is sparking an explosion in wireless traffic. Without action, demand for spectrum will soon outstrip supply. To seize the opportunities of our mobile future, we need to tackle the threats to our invisible infrastructure. We need to free up more spectrum."
Someone needs to tell Chairman Genachowski that the phantom data usage being billed against customer accounts contributes to our bandwidth depletion in our "invisible infrastructure" because "Without action, demand for spectrum will soon outstrip supply."
# # #
Now here is a reply (person deals with Apple and Apple products from major pub):
"I DID see an article where Microsoft acknowledged that some software on its phones inadvertently generated absurd levels of data usage. Of course, there are so few WP7s in use that this would have a trivial effect on our nation's bandwidth, merely upon the users.
But your assertion that iPhones are at fault is strikingly absent of the first scrap of evidence, and I, who follow these things, think it is bunk. By indicting Apple, and by suggesting that the FCC is ignorant of a huge technical issue, you compound the impression that you are purely trolling.
Let's have some documentation. Or a retraction."
# # # (end of reply) -
Jan 31, 2011 8:11 AMby cnpeyton,Looks like it starting to get more attention...
http://www.dslreports.com/shownews/ATT-Sued-For-iPad-iPhone-Data-Over-Billing-11 2482 -
Jan 31, 2011 9:34 AMby lightsp33d,cnpeyton wrote:
Looks like it starting to get more attention...
http://www.dslreports.com/shownews/ATT-Sued-For-iPad-iPhone-Data-Over-Billing-11 2482
Thank you for posting the link.
Message was edited by: lightsp33d, "sending" -> "posting" -
Jan 31, 2011 11:32 AMby AnthonyNC,lightsp33d wrote:
cnpeyton wrote:
Looks like it starting to get more attention...
http://www.dslreports.com/shownews/ATT-Sued-For-iPad-iPhone-Data-Over-Billing-11 2482
Thank you for posting the link.
Message was edited by: lightsp33d, "sending" -> "posting"
I was just alerted to this by my wife...
Search Google for *"Associated Press" at&t unlimited data loophole*
Apparently this news broke late last week. I dont think I'd switch to Verizon for a million dollars but its possibly worth the bluff. And, maybe those of us who foolishly switched to 200MB plans, because we THOUGHT - from the AT&T graphs on their site, that we'd not go over 200MB, well maybe we can switch back without hassle.
As I've posted here many times, I am po'd that they charge ME to rectify their billing. That should never come out of that 200MB bucket. No where does it say that is how they do that (unless I missed some tiny print somewhere)?
Also, there is no way that a sick man can be using 52KB, on average, for the past week, at various times of the day. These times do NOT coincide with my phone call usage and they do not coincide with any data usage. As you can see from my many other posts, I've deleted all of my apps and contacts and turned everything that requests or sends data - OFF. They still suck data out of my phone. Its BS is what it is.
But, like I said, if I can get back what I had without hassle then I will. Then I will deal with the WHAT and WHY aspect of this because it is still information from my phone being sent to AT&T for God knows whatever reason (aside from billing we ASSUME)... -
Feb 1, 2011 7:49 PMby Nive7,Whatever the explanation ends up being, right now, the notions that are being offered as explanations are incompatible: IF the timestamps on the massive data chunks are not accurate, and that large number of KBs is an aggregate of the whole day or something, AND my phone is on 3G at night because it is in standby mode and saving battery, then the data usage shouldn't count against me, because I was on the WiFi in my home all day. IF the timestamps are accurate, then it explains why the large data chunks are pushing me over-- because I'm on the 3G network at that time while the phone is in standby mode. But then we are back to square one and are wondering who or what is using my phone to send data over the 3G network when I'm asleep? I need a padded wall so I can go beat my head against it without doing too much damage. -
Feb 2, 2011 4:09 AMby BackPacker57,Imagine how "cnpeyton" feels!
Come on and laugh. This may end up being a comedy of errors (not on part of the users).
The AT&T advertised differentiator is "Simultaneous use" or "Two is better than one" ad campaign.
http://appadvice.com/appnn/2011/01/apple-airs-dual-att-verizon-iphone-ad-shows/
Maybe the two are one for billing purposes?
Ha! Another theory. Bring on the squishy room. -
Feb 2, 2011 5:40 AMby reading maven,I think now given all I have read in the past 24hrs...we are all being duped. (see my post from yesterday about data use and my iphone) I love all the AT&T "help" that have told us they are unaware of such problems. That's called dishonesty to many customers. Once we all begin to doubt the system that bills for service, and they begin to ignor those concerns........well I hate to extrapolate...but I've had some strange power bills too...when away in a regular pattern mid summer. (normal in Florida) The power company has suggested my neighbor is "stealing" power. I don't think so! Not possible.
American businesses once were trusted. Our whole system depends on FAITH. Stay with this issue. People still rule. -
Feb 2, 2011 9:13 AMby JES42,Posted this on MacDailyNews in the comments on the AT&T lawsuit article.
**********
Hang on folks, don't get your knickers in a twist. Go to the following Apple Support link and read it over. All my comments are in there except for what the solution to the problem was.
http://discussions.apple.com/thread.jspa?threadID=2597310&start=0&tstart=0
When AT&T introduced the limited bandwidth plans, what they neglected to do was reconfigure their server software in regards to billing usage. As a result, those who were on an unlimited plan (and never checked how much they were using anyhow) were probably getting hit for the same thing I was. When I was on unlimited I never checked usage. However, when AT&T notified me about getting close to the limit on my wife's account, primarily, is when the old anal sphincter tightened up and I got in touch with Apple on it.
In talking to a couple Apple Customer Service reps, I kept insisting something was wrong. That is when Rasheed at Apple and James at AT&T got involved and within a couple days, the problem was sorted. The change that was made in the software was to eliminate the practice of billing individual customers for "maintenance bandwidth" during updates from the server, etc. Ever since the correction was made I have not noticed any more of the "wee hours of the morning" charges as were there before.
Message was edited by: JES42
