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Q: Unknown data usage early morning
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Feb 10, 2011 5:02 AMby N.Abatzis,Jeff, as I developer I can tell you that you definitely schedule tasks.
As I have said previously in this forum ( I know too many messages to go through), I find it completely unacceptable as an explanation that several 10,100s of megabytes are needed to reconcile billing!
it is impossible to need more information to account for none or very tiny amounts of transfers. Most people in here say that they did not cause any data transfers, so what is there to reconcile ????
That the problem manifests itself across carriers perhaps points to the third party involved in this. You know who I am talking about, I would rather not mention in here, so that my posting does not disappear as previous ones have. After all I always found it very surprising that the counts reported by the iPhone do not match the ones from ATT. This contradicts completely the "theory" of the ATT contacting the phone to consolidate billing information. If the phone cannot keep count why is ATT contacting it to consolidate billing? As a developer I know that if there is traffic from-to a device the device can absolutely, positively keep track of exact counts of the packets coming in/going out.
So nobody has explained, heck even attempted to explain why the counts are not in sync. just checked now, Dataman shown 0 usage, ATT 8.69MB. Some people say that their counts after updates have converged, i.e. the are very close. Given that other people have the same level of S/W on the iPhones as the users that had their counts "rectified", but are still experiencing problems, points to the fixed cases being a fluke.
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Feb 10, 2011 5:13 AMby BackPacker57,"That the problem manifests itself across carriers perhaps points to the third party involved in this. You know who I am talking about, I would rather not mention in here, so that my posting does not disappear as previous ones have."
What you can't mention here-- mention to nemo dot omen at rock dot com
3rd Party keeps coming up but the carrier denies any culpability. -
Feb 10, 2011 9:52 AMby AWolfe II,My 14-year-old son got an iPhone 4 late last month. He is now over 90% used of his 200 MB data plan. We have huge spikes that account for this usage.
Three of these spikes occurred at times that (I believe) he was turning on his phone - last two days right after school, and another right after going off shift at work.
I'm on phone with AT&T now trying to hunt this down. -
Feb 10, 2011 11:50 AMby walmark,Yeah, and also cancel your visual voicemail and mms service, since they won't work at these settings (3G and cell data off) anyway.
Oh, and if you only use it in airplane mode, they won't charge you for extra minutes either!
Seriously, it's not about not using the features for which we bought the device in the first place. It's about not being charged for something we didn't do. Turning everything off is NOT a solution. -
Feb 10, 2011 2:46 PMby kaluzu,just saw this article, about the 4.2.6, on yahoo
http://news.yahoo.com/s/nf/20110210/tc_nf/77290
"Apple released a new iOS version Thursday that is squarely aimed at the new iPhone 4 handsets selling like hotcakes at Verizon Wireless. According to the release note accompanying the software upgrade, the goal is to ensure personal hot-spot usage is accurately reported. "
WOW. -
Feb 11, 2011 2:18 PMby Nive7,So, while at work, I have been putting the phone on airplane mode, but I'm going to try doing that as night too, and we'll see if that helps. Apparently in less than 11 days of billing, I have used over 65% of my data. It is a new record for me, so this problem is actually getting worse, for me at least. Should we be happy that both AT&T users and Verizon users are having this problem? Does it being an Apple problem mean it will be fixed sooner-- any thoughts on that, or has anyone already tried the night-time airplane mode as a solution? -
Feb 11, 2011 2:27 PMby Nive7,Hey Lawrence, that was rude. I have been posting on and following this thread since page 77, and of course, I didn't read all the 76 pages prior to my first post, but if you know the answer to one of my questions, why not help me instead of not helping me. I know that was a run-on sentence, but eh, whatever. So, instead of being snarky, could you help me (and others) out? Thanks so much. -
Feb 11, 2011 2:37 PMby Lawrence Finch,OK, so I'm grouchy. It's Friday afternoon and a long week, and I've answered it many times (as have others). But it's a fair cop; it's a very long thread to read and absorb. The answer is that it depends. Some people have had success turning off the radio (Airplane Mode), but others report that it doesn't affect the total data, only when it gets reported.
The most important thing you can do is to record data usage on the phone, either with the Usage counter in Settings/General or using a 3rd party app like Dataman (which uses noticeable battery power, but gives very accurate information on when and how much data are used). Then compare this to what is reported on the bill or the AT&T app. If they are close (within 10% or so) then something on the phone is really using data, and you need to hunt it down. If they differ by a lot and the billed usage is higher then you should contact the carrier or file a complaint with the FCC.
You can also do this in both normal and Airplane mode and compare the usage. In my experience they will be about the same. There are a lot of things that can use data on the phone. I've got 170 apps, and a goodly number of them use data, -
Feb 11, 2011 5:38 PMby jdbartram,I second what Lawrence said about recording your actual data usage on the iPhone. Here is a link to a recent article about DataMan fyi (http://www.macworld.com/article/157756/2011/02/iphonedatatracking.html).
In the last few days, several people have made recommendations to essentially shut off services that make the iPhone what it is. I would like to point out that neither my wife or I (iPhone 3Gs and 4), do anything to restrict our iPhones and that for the last two billing periods, our usage as monitored by DataMan has matched fairly closely with what we have been billed for by AT&T.
I emphasize that there is a big difference between what you think is excessive data usage that your iPhone is actually using as measured through the iPhone Usage Counter or DataMan on the one hand, and data usage that your iPhone does not show you used, but that is being billed by AT&T on the other.
These are two different issues, with probably different causes and solutions. For example, if you let your teenage borrow the car and found that the gas tank was empty the next day, it would not make sense to assume that there was a leak in the gas tank before you determined how far the car was driven. The odometer in the car is similar to DataMan. If the odometer showed mileage to account for the amount of gas used, only then restrict the usage of the car. If the mileage does not match the amount of gas used, then look into other reasons either related to the car (the iPhone) or the quality of the gas (AT&T).
I hope this analogy is not too confusing. My point is that too many posters to this thread are not bothering to look at the odometer (actual measured iPhone usage) and thus confusing at least two different issues.
By the way, I do think there is a problem with actual usage vs. what is billed, and so far I don't think anyone knows why sometimes this happens and other times it doesn't. -
Feb 12, 2011 12:38 AMby ed2020,I have seen the iPhone's data usage counters go down on more than one occasion and also phantom usage bring recorded on the tethered data counter (which should always be zero on my handset). I've had multiple handsets and seen this behaviour on all of them. As far as I'm concerned this makes them useless as a method of verifying my service provider's usage reports - the phone's equivalent definitely has a fault of some kind the severity of which is not clear.
One thing I can report is after disabling multitasking my usage dropped to far more reasonable levels (no more 1.8GB in a day) and my phone's counters are much closer to my service provider's figures. I believe this points very strongly to the problem being with software on the phone.
