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Q: Unknown data usage early morning
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Mar 29, 2011 1:09 PMby Lawrence Finch,pixiefairy1981 wrote:
Also, if you use WiFi at home and have WiFi turned on while you are asleep (when these usages show up) you shouldn't be charged for them. Either way, you shouldn't be charged for them.
YOU may have WiFi on while you are asleep, but the phone doesn't. The iPhone disables WiFi when IT is asleep (to save battery), so any data transferred wil be via cellular even if you have WiFi available. Unless you turn off Cellular Data and leave the phone plugged in. -
Mar 29, 2011 4:26 PMby User name,I have also had this unexplained data leak.
I live in Canada am on the Fido network.(owned by Rogers)
I have a iphone 3g running 3.1.2 and am jail broken.
The phone has been on this OS since it was released and was jail broke before that.
I was on a 3 gig per month data plan and notice that my monthly usage was tiny compaired to the allowable...one month was only 9 mb/
So I decided to cancel that plan and just pay per mb considering I was hardly using data at all.
I havent recieved a bill yet, after cancelling the plan...but have noticed (being cautious with data) that I seem to be leaking data. More then i used when on the plan.This morning I somehow used 10 mb...more then in a whole month while on the plan.
I see I'm not alone.
I've tried turning off 3g...but that just sends data through edge. All push is off and even removed my email.I have never had mobile me installed.I even tried the data toggle in sbs settings(jailbreak only)which didn't seem to help.
I think you can edit your apn to stop the phone from being able to connect to the data network by removing the data ip ...but ...come on.
So..heres my fix.......
Take out your sim card..blow off any dust.....and insert it into your old non smart phone.
Thats what I'm doing.
Message was edited by: User name -
Mar 30, 2011 12:11 AMby chcn,User name wrote:
I've tried turning off 3g...but that just sends data through edge. ... I think you can edit your apn to stop the phone from being able to connect to the data network by removing the data ip ...but ...come on. ... Take out your sim card...
Right below the Enable 3G setting there is another setting called Cellular Data. This should turn off all data without having to remove the SIM or edit the APN or anything like that. (Not positive this setting was in iOS 3.1.2, but it's in iOS 4 and I don't think it's new.)
It's funny, you're only the second or third Canadian user I've seen report this problem. After following this thread there are a number of varied complaints, but the most serious and frequent one seems to be that some AT&T customers are billed for data in excess of the amount the iPhone counter (in Settings) counts. Some other people experience data usage that their iPhone counter does count, but they're at a loss as to how it happened. This second group of people I would suggest are suffering from a bad app, or some email caught in a loop, or some such thing. (There's another group of people who seem to be confused by the mid-night timing of the reported usage, but who may have no problem at all.)
When you say you are "leaking data" and that "This morning I somehow used 10 mb", is that 10 MB that appeared on the phone's built-in counter (Settings > General > Usage)? Or only on the Rogers/Fido counter? -
Mar 30, 2011 12:24 AMby chcn,With respect to suggestions to turn off push notifications and a bunch of other features, you shouldn't have to do those things to stay at a reasonable amount of usage. I have push notifications on and receive regular updates from apps like Facebook. These consume a trivial amount of data.
I download quite a bit of email (with lots of graphics and some attachments) and do some web surfing on the bus 10 times a week, as well as other usage when I'm out of the house on weekends, etc., and I'm usually under 250MB, some months closer to 100MB. I don't push or fetch email on a schedule though. It only checks when I look.
My wife's phone also has push notifications on and she rarely exceeds 100MB of usage in any month. -
Mar 30, 2011 12:38 AMby chcn,One more thing: I've seen a number of people recommend DataMan for tracking data usage in connection with this problem. DataMan does track usage well, but if you leave the Precise Tracking feature on (which you must do if you want that nice report of how much was used every 10 minutes), it consumes a lot of battery power. Based on lots of testing I did, monitoring connections to my router, etc., the cause appears to be that DataMan causes the iPhone not to release a WiFi connection when sleeping, as it should. As has been mentioned many times in this thread, WiFi connections take a lot more power to maintain that just listening on a 3G connection. -
Mar 30, 2011 5:53 AMby Edmund Pirali,reading maven wrote:
Welcome to the "waiting and watching" list. My first post here was last June (coincident ) with the new data plans.....hmmmmm...no correlation I have been assured. Since then I moved to an iPad with wifi, and don't buy the data...waiting and watching. My contract on iPhone is coming up. Don't know what to do. I was sure it would get fixed with all this evidence...but so far....waiting and watching. Stay with us...our only hope.
I have posted in this thread few times before (starting right around the switch to metered plans). I did contact AT&T and as always the customer service reps (including supervisors) are first rate. Unfortunately they can only do so much. I was credited for a number of overage charges, and for the first time after the supervisor contacted others she said that technical support may want to swap the phone with a new one as part of trying to troubleshoot.
At least I didn't get the "the usage is correct" line. I did file an FCC complaint and I told the supervisor, explaining I appreciated the help but I have already spent way too much time with ATT technical groups, and it never leads anywhere. -
Mar 30, 2011 6:27 AMby chcn,I guess my other concern with using DataMan to try to figure out the problem is the possibility of an [observer effect|http://en.wikipedia.org/wiki/Observereffect(physics)]:
DataMan causes the iPhone to maintain whatever WiFi connection there might be (see more details in the review by chcn in the Canadian iTunes store [here|http://itunes.apple.com/ca/app/dataman-real-time-data-usage/id393282873?m t=8]). Because of this, it might alter the state of things enough to mask the problem, depending on what the problem is. If there were some mysterious process causing transfers in the middle of the night that were going by 3G, with DataMan running those might go by WiFi instead, or if they are some strange carrier-induced 3G-only phenomenon then they might not happen at all, or they might happen on 3G just the same despite an active WiFi connection. Who knows.
I suppose one could prevent this by turning off WiFi on the iPhone or—maybe better from the perspective of the observer effect—disallowing that iPhone from one's wireless router or something like that. -
Apr 1, 2011 10:38 AMby User name,chcn wrote:
User name wrote:
I've tried turning off 3g...but that just sends data through edge. ... I think you can edit your apn to stop the phone from being able to connect to the data network by removing the data ip ...but ...come on. ... Take out your sim card...
Right below the Enable 3G setting there is another setting called Cellular Data. This should turn off all data without having to remove the SIM or edit the APN or anything like that. (Not positive this setting was in iOS 3.1.2, but it's in iOS 4 and I don't think it's new.)
It's funny, you're only the second or third Canadian user I've seen report this problem. After following this thread there are a number of varied complaints, but the most serious and frequent one seems to be that some AT&T customers are billed for data in excess of the amount the iPhone counter (in Settings) counts. Some other people experience data usage that their iPhone counter does count, but they're at a loss as to how it happened. This second group of people I would suggest are suffering from a bad app, or some email caught in a loop, or some such thing. (There's another group of people who seem to be confused by the mid-night timing of the reported usage, but who may have no problem at all.)
When you say you are "leaking data" and that "This morning I somehow used 10 mb", is that 10 MB that appeared on the phone's built-in counter (Settings > General > Usage)? Or only on the Rogers/Fido counter?
Data leak may be the wrong term..what I mean is I am sending and recieving data unknowingly.
I have literally scoured the net on this and have seen conflicting reports on whether its is ads or apps trying to update or that it is a compiling of data usage from the carrier.
This is a new development for me as I have recently just removed my 3 gig plan.
The reason I am most confused is that both a freind and i had remarked how little data we used and the plan is usless,,__*AFTER CANCELING MY PLAN MY USAGE HAS GONE UP_* this is my primary concern as I am trying to be carefull not to get a large bill. The data use I'm reporting here is from the phone..still waiting for the bill...just a few more days.
As far as the data switch..some os have it ..some don't..and others report the carrier may disable it in its bundle.
Reports suggest apn editing software doesn't accurately work on or including os 3.X.X or higher. I can confirm that Data toggle in sbsSettings does not work.. still showing a valid data ip as well as an edge icon and usage from iphone settings.
I am not interested in having my data blocked by fido..because who knows when you might need it enough to be willing to pay per use.
Also I may be one of only a few canadians reporting this..on this site...but not on the web.
I think I might try editing the carrier bundle with ssh and use a .plist editor..instructions below.
http://xsellize.com/topic/29520-avoid-data-costs-on-firmware-30-edit-cellular-da ta-network-settings
I will not use my iphone as a phone until i have a resolve. My siemens m55 rocks..lol
I'll try to update if I find an answer, and if anyone else has ..please post it -
Apr 1, 2011 12:44 PMby chcn,User name wrote:
Data leak may be the wrong term..what I mean is I am sending and receiving data unknowingly. ... The data use I'm reporting here is from the phone..still waiting for the bill...
It's kind of too bad this thread can't be divided into the two, distinct, issues after the fact. Your issue is that data usage, as reported by the phone, has gone up in a way you can't explain. But the other issue that many people here report is being billed for data far in excess of what the phone reports. I would suspect (though I'm not sure, of course) that different things account for these two different phenomena.User name wrote:
As far as the data switch ... I can confirm that Data toggle in sbsSettings does not work.. still showing a valid data ip as well as an edge icon and usage from iphone settings.
Interesting. On my phone (iOS 4.3.1, Rogers, not jail-broken), turning *Settings > General > Network > Cellular Data* to Off has the following effects: (1) I lose my Rogers IP address; (2) the 3G icon goes away; and (3) I cannot access any network resources (no web pages, NTP servers, etc.); all of which is what I would expect it to do.
My reported usage seems always to accord more or less with what I'm doing, which is to say I get very small transfers for things like push notifications,* but only large chunks when I do something to ask for it.
*By the way, referring to my other post on DataMan and the observer effect, this is one example of where running DataMan during the night may/probably does change the nature of what you would observe. Since DataMan keeps the WiFi connection alive, things like push notifications or anything else may come through the WiFi pipe instead of the 3G pipe, so you can't see what would have happened if you weren't watching. -
Apr 1, 2011 12:54 PMby chcn,User name wrote:
... I am sending and receiving data unknowingly. ... _*AFTER CANCELING MY PLAN MY USAGE HAS GONE UP_* ... I am trying to be carefull not to get a large bill. The data use I'm reporting here is from the phone..still waiting for the bill...
Have you tried the [Fido My Account app|http://itunes.apple.com/ca/app/fido-my-account/id337632423?mt=8&uo=6|Click to go to iTunes website]? It purports to be up to date to within a few hours. Alternatively there is a similar tool on [the website|https://www.fido.ca/web/page/portal/Fido/Ecare_Standalone|Click to go to Fido My Account] to see current usage. No need to wait for the bill. -
Apr 6, 2011 2:18 PMby User name,@ chcn
That switch >enable data..or whatever it is named is not on my phone..reports suggest it is in the current os as well as being on previous versions depending on whether or not the carrier enables it.
I have settings/general/network/enable 3g
data roaming
internet tethering
vpn
wi-fi
I talked to customer service fido rep and after insisting she check with tech serv. replied that fido no longer disables data.
There is data charges on my new bill (according to the fido page) and the rep can see them as well but wants to wait till the end of the billing cycle to reconcile.
She understood I was upset with being charge for data i was unintentionally using..has mark this as such in my file and that I would be credited for this month, after that..I'm on my own
Sorry if I'm hijacking this forum. If I'm off topic I will leave. -
Apr 6, 2011 4:36 PMby chcn,User name wrote:
@ chcn
That switch >enable data..or whatever it is named is not on my phone..reports suggest it is in the current os as well as being on previous versions _depending on whether or not the carrier enables it_.
That's interesting. I didn't know that bit I underlined. On my Rogers iPhone (iOS 4.3.1) I have the following settings under Settings > General > Network:
• Enable 3G (On/Off)
• Cellular Data (On/Off)
• Data Roaming (On/Off)
• Set Up Personal Hotspot (replaces tethering in 4.3)
• VPN >
• Wi-Fi >
It seems strange that Fido wouldn't allow this setting since they're part of Rogers. My understanding was that they would no longer put a data block on your account, which is fine. But removing the setting from the phone seems unjustifiable.
I would be quite annoyed if either Rogers or Apple took away my ability to turn off cellular data. Not that it's a setting I use much, but I have used it some in testing, when I want to restrict all communication to just Wi-Fi.User name wrote:
Sorry if I'm hijacking this forum. If I'm off topic I will leave.
Oh, I didn't mean to suggest that. There are clearly different but related complaints in this thread, which I think can be broadly classified in two categories: (1) unexplained data usage that the phone is actually using (or which appears on the counter anyway), and (2) data being billed well in excess of what the phone seems to actually use based on the phone's counter.
I really have no way of knowing what percentage of the complaints fall into each camp. But your complaint, and the very few other Canadian ones I’ve noticed, seems to be of type #1, while a great many of the AT&T ones on this board seem to say they’re type #2.
Like I said, it would be nice if these two issues could be separated because they probably have very different explanations and causes, but it’s a bit too late now I think, and I’m not even sure that all users know for sure which camp they fall into because of difficulties with confusing billing and timing differences. -
Apr 7, 2011 2:00 AMby None2011,I have had iphone 4 for 4 months. No surge of data usage until this last billing cycle. For the last 10 days, every other night usually at 12:05 am ~100 MB.
Record so far: 2.9 GB at 12:04 amSo just 10 days into the new billing cycle I am over the limit. My iphone didn't leave the area of my wi-fi over night and was always plugged in over night.
On the other hand, the other phone, 3G with unlimited data plan has never showed any surges in data flow nor ever uses more then 200-300 mb per month.
Called ATT to ask for advise: they pretend that they never heard of this problem before. They are useless as usual.
So simple solution: as it is right now, it is cheaper to switch to Verizon and get unlimited plan, then to find my future bills in thousands! -
Apr 7, 2011 6:58 AMby jdbartram,To None2011:
Although the first level people don't seem to be helpful, I think most people have had the experience that if you persist and or file a complaint with the FCC, that AT&T will give you a refund. It is in their interest that you be happy and don't do as you suggest, take your money elsewhere.
