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  • Sk8Dreams Level 3 Level 3 (855 points)

    I realize this thread is now up to 125 pages, but does anyone new here read any of what has gone before?

     

    1) This problem is not AT&T specific, and has even occurred in other countries.

     

    2) This problem has been around since long before iCloud services.

     

    3) The phone stays on wifi when plugged into a power source.  Most of us charge our phones overnight.

     

    Since my initial overage, which may have been a rogue app, the MyATT app, I have only had phantom data use once, and that was a 10MB hit at the same time I sent a text.  No rhyme or reason to that one.  I deleted MyATT, installed DataMan Pro, shut off cellular when home, and only turn it on when needed.  There is clearly a bug in the works somewhere, and I suspect it is an Apple problem.  Good luck getting them to fess up.  I'ts a relief to use my wifi only iPad!

  • rlasten Level 1 Level 1 (0 points)

    I would try turning iMessage off if you have an SMS plan. If you're not sending sensitive stuff there's no reason to have a text message charged against your data.

     

    And yeah, reading 125 pages can be pretty daunting and would require a longer attention span than most of us have.

     

    Oh and a lot of people don't charge their phone every night.

  • RM Gitzlaff Level 1 Level 1 (0 points)

    You are absolutely right. You must turn off cellular data. It's the only guaranteed method to avoid overcharges. It was AT&T that told me to do that (after a $200 overage one month). Since being careful to turn off cellular data when I have wifi, I've had no phantom data.

  • Sk8Dreams Level 3 Level 3 (855 points)

    rlasten - neglected to say that I don't use iMessage.  Never have, never will.  I have unlimited text/sms.  The text I sent wasn't sms anyway, and there is no way to know if there was any relationship with the data usage.  It was a really freaky thing that DataMan Pro alerted me to.  Maybe DMP took its time reporting, and it was usage from earlier in the day.  I was away on vacation, so that's a possibility, though I didn't recall doing so at the time.

  • Lawrence Finch Level 7 Level 7 (30,730 points)

    When you say "the text I sent wasn't sms anyway", if it wasn't SMS then presumably it was MMS, which DOES use data rather than the SMS channel.

  • Scotwlcx Level 1 Level 1 (0 points)

    I understand that there is an ongoing and upcoming data crisis on the way. There is no way these data Packages will keep up with the technology's increased demands. I downloaded data man for .99 and hopefully this will help me gauge my data usage. It's frustrating... We actually need to turn off data on my phone when I don't actually use he Internet or apps while on data network. I use up my data package just by turning it on. So basically, I am using my data just for iMessage and occasional Siri. I no longer use my data for a accessing safari, Facebook, maps, espn, or weather. So remind me again why I am paying for cellular data?  What's the point???  I would be happy just receiving sports scores and emails. But right now I'm not even getting that. I'm not sure what I'm getting for my $30 /mo Data package. I turn data on and leave it alone, I go over 300 mb in a months span. I AM WASTING MY MONEY! for nothing.

     

    Once my bill cycle renews I plan on restoring  my phone as new, turning on 3 g, and then seeing if I have a Data issue still.

     

    I can't believe this has not been addressed by apple or att.

  • Sk8Dreams Level 3 Level 3 (855 points)

    Lawrence - Oops!  I meant it wasn't mms anyway, and I've got unlimited text/mms.

     

    Scotwlcx - Don't use iMessage!  Do you not have wifi at home?  Siri isn't an issue for me as I have an iPhone 4.  I know from 2+ yrs experience, that I can use Safari, Facebook, Mail to my heart's content and only hit around 130MB.  And that's when I'm camping for 2 weeks with no wifi.  Normally, I take advantage of wifi at home and where ever else it's offered, and use data as needed.  The thing I've found that uses the most the fastest is Maps, but even then, I close the app when done, and I'm fine.

  • MHays Level 1 Level 1 (0 points)

    To Sk8Dreams:

     

    I appreciate your post, but a few clarifications:

     

    > This is an AT&T issue: iPhone users with Verizon cell service in the USA apparently do not have this problem.  As noted throughout this forum (and in my posts) AT&T also refunded 'phantom' data charges when we complained and offered proof -- the best proof that AT&T recognizes the cause of the data usage issue.  (There may be similar reasons for mysterious data charges in other countries, with other cell carriers.)

     

    > WiFi vs cell at night: As noted in a number of posts in this forum, an iPhone will revert to the cell connection if the charger is not plugged in.  If your electrical power connection is interrupted, e.g. by a thunderstorm, this can also be an issue.  The best option: plug your iPhone into the charger overnight AND set it to "airplane" mode, to disable cell connections.

     

    Your recommendation re the MyATT app is interesting.  This may be another phantom data consumer, similar to TextFree and iCloud.

     

    Mark Hays

  • Sk8Dreams Level 3 Level 3 (855 points)

    MHays - I would have to spend some time looking, but I was convinced that AT&T was to blame, until I saw evidence otherwise.  It's possible that Verizon users don't have the issue because their phones are CDMA, whereas AT&T (and most systems in other countries) are GSM.  I hadn't thought about that before.  It may be a clue - if any of the powers that be are actually interested.

     

    I don't ever use Airplane mode unless I'm on a plane.  Why disable wifi?  I just turn off cellular data.

  • Scotwlcx Level 1 Level 1 (0 points)

    I like to use iMessage due to my wife not having unlimited messenging. Does iMessage really use a considerable amount if data?

  • Lawrence Finch Level 7 Level 7 (30,730 points)

    iMessage uses practically no data. Facebook uses gobs of data. iCloud can use a lot of data and Exchange email can use a lot of data, especially if you get a lot of email.

  • Lawrence Finch Level 7 Level 7 (30,730 points)

    MHays wrote:

     

    To Sk8Dreams:

     

    I appreciate your post, but a few clarifications:

     

    > This is an AT&T issue: iPhone users with Verizon cell service in the USA apparently do not have this problem.  As noted throughout this forum (and in my posts) AT&T also refunded 'phantom' data charges when we complained and offered proof -- the best proof that AT&T recognizes the cause of the data usage issue.  (There may be similar reasons for mysterious data charges in other countries, with other cell carriers.)

    Not true. Verizon users report data usage problems also, just not specifically "early morning". The early morning is due to the way AT&T's billing system works; data gets accumulated and posted at one time.

     

    The really important test is to determine if your data usage as recorded on your phone matches the data usage on your bill or when you log in to AT&T's web site. If they match you are really using the data. If the AT&T is much higher then there is an AT&T issue, and those are the cases where AT&T will sometimes refund.

  • peterkemp47 Level 1 Level 1 (0 points)

    I've been experiencing this problem for a couple of years now, especially after I downgraded to the 200mb plan. I went over enough times that I upped to the 300mb plan. The large transfers became more frequent. This month, I was 7 days into my billing cycle when I got the 65% message. Around the 18th, I had 20mb left. On the 23rd i jumped on the shared data plan and guess what? There hasn't been a single large, middle of the night transfer. I signed up for the 6GB plan and of course now I've barely using a fraction of that amount with 3 phones on the account.

     

    I think we're all getting screwed by AT&T. I even sent a large email to Byron Harris, one of WFAA's investigative reporters here in Dallas (home of AT&T) with the hopes that he might do some digging into AT&T's dirty practices. Haven't heard anything from him. Keepig my fingers crossed.

  • MHays Level 1 Level 1 (0 points)

    Dear Lawrence:

     

    Check the Verizon support site, and the posts on Apple's website related to Verizon.  There are some compalints about data usage, but nothing like the volume linked to AT&T.  This forum is a good example.

     

    As noted in my previous posts:

     

    >  I purchased Dataman Pro and saved their log file every month, along with the data usage report ftom AT&T's website.  This was invaluable when I called AT&T for a refund.  Thanks to Dataman Pro, I could point to specific transactions and discrepancies.  Fortunately, I ordered Dataman Pro before Apple pulled the original version from the App Store -- because it reported data usage for other applications.  This is VERY helpful, when you need to find a 'rogue' app that is gobbling up data behind the scenes.  I hope Apple reconsiders this decision, and permits Xvision to sell the original version.

     

    > AT&T customer service reps often explain that the "midnight data charges" are caused by "rollups" of data transactions throughout the day.  As noted in my previous post, these large data charges disappear if you block cell access during the night -- but do not reappear later when cell coverage resumes.  If the "rollups" are legitimate records of data usage, they should simply show up later.  In short, there appears to be a problem with AT&T's billing system. 

     

    Based on your posts, do you work in the telco industry?  One of the posts appears to include this address:  LarryFinch@worldnet.att.net

     

    Thanks,

     

    Mark Hays

  • Scotwlcx Level 1 Level 1 (0 points)

    Maybe the press needs to get awareness of this rediculous problem. AT&T will not attempt to do anything until prospective AT&T customers catch wind of this problem. They don't care about us we are under contract. THEY need to go to apple to see what the issue is. Instead they are playing dumb while collecting X amount of dollars on overages from us. Imagine the amount I'd money they are raking in from the customers who don't pay attention and jus pay the bill. I have cOmplained 3 times to att and got refunded 3 times. Maybe I'll just ignore my overages and just make that call to att each month.

     

    The easy refund tells me that AT&T is aware of the problem and simply ignoring it. ****, 3 refunds out of every 10 customers who go over= $140 for AT&T. As long as more than 1/2 the customers who go over just deal with it...AT&T will just sit and collect.