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Q: Unknown data usage early morning
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Oct 29, 2010 12:07 PMby Lawrence T.,Courtney Kuehn wrote:
Let's say it's Friday night and I'm at a restaurant, where I use 3G. I open Safari and view a page. (Then I go back to Cellular Data OFF) Will I see this data (a few days later, as it isn't immediately available on ATT.com), but also timestamped at whatever time AT&T has collected/aggregated that data? So might I see that on Tuesday, say, during the day when I am on work wifi, that Friday/Safari usage documented? Does that make sense?
As I understand it, let's say your bill looks like this:
9:05 100KB
10:45 200KB
Anything you did in between 9:05 and 10:45 should be in the line that says 10:45 200KB. That seems like the only logical way of presenting the data, because otherwise the itemized breakdown is worthless. Note that this is my own guess - I don't work for AT&T so I have no way of proving that this is correct.
My personal theory is that this is how its supposed to work, but AT&T has other bugs in their system that causes the numbers they collect to be wrong - hence recording 200MB of usage in one day when you know for sure that you didn't use that amount. -
Oct 29, 2010 4:09 PMby ed2020,lightsp33d wrote:
Tracking cellular network data with a Linux router? How?
AT&T... Wouldn't you like to know now would you? It's possible!
How?
And have you actually done so?So comparing the iPhone's detailed logs to the summary screen doesn't prove the totals are consistent? Okay!
No, it only shows AT&T overcharging.
No, it shows a discrepancy. It provides no information regarding the cause of the discrepancy.Apple, who wants unlimited internet plans for all of it's devices, obviously has no reason to mis-represent the cellular data usage via Settings->General->Usage->Cellular Network Data.
Apple wanting unlimited data plans is utterly irrelevant to end users if unlimited data plans aren't available to them. I can think of at least one reason why Apple might want to under-report data usage to end users...Analyzing your letters carefully, anyone can see that you have *one and only one purpose*: +to make users doubt that it may not be AT&T's fault+, and +to make users uncertain about what the problem is+. That is, your purpose of posting here is to create confusion, uncertainty and doubt. You don't want to post results from your phone, you don't want to complain, you don't ask questions, you don't suggest apps or how to investigate the problem, you don't want to post your experiences with AT&T's rep (you live in the UK after all, supposedly), you don't want to suggest clues or your experience, just like ALL OTHER USERS WHO POSTED ON THIS FORUM, all you want to do is cast uncertainty and doubt that, and here is your premise "+it may not be AT&T; maybe AT&T's billing is correct; you cannot trust iOS's own Settings->General->Usage->Cellular Network Data; we really don't know what is going on and cannot point the finger at AT&T; perhaps it's iOS"+. Now for someone living in the UK you're one unusual specimen and your postings are quite unusual for someone living in a country where AT&T doesn't operate.
If, as you say, people suspect AT&T then they are already uncertain.
Do AT&T have a vested interest in overbilling for data? Assuming they don't get caught doing it, of course they do. Does this mean they would deliberately overbill knowing customers have the ability to check their devices (and most likely will be checking them, owing to the reduction in inclusive data allowances)? Doesn't seem too likely to me. Is this potentially down to an error on AT&T's part? Of course it is. I can believe it could be an AT&T mistake; suggestions they're doing it on purpose are absurd.
You and anybody else reading this thread could quite easily verify I'm in the UK (and therefore probably not an AT&T stooge) in a matter of minutes if you chose to. But feel free not to - you're conspiracy theories are hilarious.
Message was edited by: ed2020 -
Oct 30, 2010 3:41 AMby lightsp33d,ed2020 wrote:
How?
And have you actually done so?
Hello AT&T, I missed your letters!
No AT&T, I have better things to do in my life. Almost anyone can do that if they knew what they're doing.No, it only shows AT&T overcharging.
No, it shows a discrepancy. It provides no information regarding the cause of the discrepancy.
Yes, it shows a discrepancy ALWAYS RESULTING IN USERS BEING CHARGED MORE THAN WHAT Settings->General->Usage->Cellular Data Network shows. Then those users call you AT&T and complain and you end up giving them $15 credit or putting them back on the unlimited plan (if they had switched from it to save money).
So, this "discrepancy" ALWAYS FAVORS you, AT&T.Apple, who wants unlimited internet plans for all of it's devices, obviously has no reason to mis-represent the cellular data usage via Settings->General->Usage->Cellular Network Data.
Apple wanting unlimited data plans is utterly irrelevant to end users if unlimited data plans aren't available to them.
It shows that they have no reason or intention to misrepresent Settings->General->Usage->Cellular Network Data.I can think of at least one reason why Apple might want to under-report data usage to end users...
You're proposing a conspiracy theory here. So what is it? What is this "at least one reason"? Tell us.If, as you say, people suspect AT&T then they are already uncertain.
Nowhere did I say or write that "people suspect AT&T". So your whole premise is wrong.
And NO, AT&T, *people are not uncertain*. They are CERTAIN THAT: Settings->General->Usage->Cellular Network Data reports LESS than what AT&T shows on their billing statements and and are therefore billed for what seems like an overcharge.Do AT&T have a vested interest in overbilling for data? Assuming they don't get caught doing it, of course they do. Does this mean they would deliberately overbill knowing customers have the ability to check their devices (and most likely will be checking them, owing to the reduction in inclusive data allowances)? Doesn't seem too likely to me. Is this potentially down to an error on AT&T's part? Of course it is. I can believe it could be an AT&T mistake; suggestions they're doing it on purpose are absurd.
Who is suggesting they are doing it on purpose? Where did they suggest they are doing it on purpose? Of course AT&T are neither doing it on purpose nor they know about it. Let's just say that if there is a mistake in the billing program, AT&T execs are gonna get a big fat bonus checks this Christmas. See? It is they who make up the bill and tell us the amounts of data we've used and it is they who then charge us for this same amount of data we've used... according to them. It's like printing money. So of course they know nothing about it. Now, let's all sing together Kumbaya: ***-ba-ya...You and anybody else reading this thread could quite easily verify I'm in the UK (and therefore probably not an AT&T stooge)
Nobody cares, AT&T. Who cares if AT&T is posting from the UK or India or Australia?in a matter of minutes if you chose to. But feel free not to - you're conspiracy theories are hilarious.
What conspiracy theories, AT&T? Like the one you pulled in the middle of your last post (quoted above)?Message was edited by: ed2020
Wow! Quite often. -
Oct 30, 2010 7:26 AMby jdbartram,An update. After suspecting excessive and unexplained cellular data use on my wife's iPhone (but not mine), I killed all apps that may have been running in the background and declined to send diagnostic data to Apple. I installed the app DataMan and began recording data usage recorded by Settings/General/Usage, DataMan and that reported on the AT&T web page. Since October 26 (four days), the totals for DataMan, totals from Usage (subtract previous days total from current total for each day), and the reported usage from AT&T are tracking very closely.
Interestingly, the times do not match up. On the 27th I used the Google Maps on the iPhone on a trip. DataMan and AT&T reported about the same amount of data use, but AT&T noted about 15 MB at 10:26 am. I am sure that I didn't start using Maps until later, in fact DataMan started showing data use at 11:40 am and showed the data use in smaller chunks continuously after that (whereas AT&T showed it in one chunk before the fact).
I've also noticed that AT&T has been adding and removing data entries for past days. It seems that just because they have data marked for a certain day showing, that doesn't mean that they might not change it later.
It seems to me that they are aggregating data, but then the time stamp that they are putting on it (in the case noted above - before the actual usage) seems to be random, and in any case is not always after the usage. -
Oct 30, 2010 8:03 AMby jdbartram,I would like to clarify my post above.
a) I am not convinced that our unexplained data use did not occur. My wife and I are 66 years old and memory for what we did on the iPhone two or three weeks ago is not perfect. (However, the usage did not occur when we were asleep as indicated by AT&T).
b) I am not convinced that killing background apps or declining to report diagnostics to Apple solved anything, since my unexplained events were not regular and four days is not long enough to know if anything changed.
c) I do think that AT&T is aggregating data usage some times, but not always, and
d) the time stamps they use for the aggregated data are not consistent as far as I can tell at this point. -
Oct 30, 2010 11:12 AMby sprudhivi,I am in second month of iphone 200MB data plan. For the first 28 days my usage was 95 MB and on Oct 29th at 12:05 AM my usage is 206 MB. This is driving me crazy. I called AT&T and all they can mumble is iphone is always updating. What is it updating? Is there a place where I can file complaint about this? -
Oct 30, 2010 5:59 PMby bradley.ryan,I would once again like to point out the discrepancy between my settings>general>usage>cellular network data and what AT&T is claiming I've used in the current billing cycle.
Cycle started October 12th
Cellular Network Data was reset October 11th, 7:19 PM
Cellular Network Data - 73.2 MB
AT&T - 689 MB
Am I the only one that thinks this is absolutely absurd!!!??? -
Oct 31, 2010 10:58 AMby Edmund Pirali,bradley.ryan wrote:
I would once again like to point out the discrepancy between my settings>general>usage>cellular network data and what AT&T is claiming I've used in the current billing cycle.
Cycle started October 12th
Cellular Network Data was reset October 11th, 7:19 PM
Cellular Network Data - 73.2 MB
AT&T - 689 MB
Am I the only one that thinks this is absolutely absurd!!!???
No I tracked various periods and posted on this thread about the same issue, got non sensical posts about "hidden" usage. My tracked data usage was off by large amounts, and unless the OS level data tracking is wrong (no app can possibly bypass this), then this is a big clue. -
Oct 31, 2010 11:55 AMby BackPacker57,SUGGESTION: Users log complaints online to FCC: http://esupport.fcc.gov/complaints.htm -
Oct 31, 2010 11:56 AMby BackPacker57,SUGGESTION: Users log complaints online to FCC: http://esupport.fcc.gov/complaints.htm -
Nov 1, 2010 11:24 AMby drsusan,I got a call this morning from someone in the "Executive Offices of AT&T" following up on my complaint to the FCC. She said "AT&T's official position on this is that many devices automatically update" and that's what is causing the problem.
THEY HAVE PUNTED AGAIN.
I also put in a trouble ticket with AT&T regarding the UD1536 message that has now disappeared from my account but was there last week. They said someone will get back to me...wait for it....by November 5th.
