cnpeyton
Level 1 (0 points)

Q: Unknown data usage early morning

With the changes to the data plans, i decided to look at my wifes data usage on her iphone. What i have found is odd and a bit concerning. Overall her data usage is pretty much nothing, except for something that occurs every morning around 1 or 2 am. I have included data usage on the AT&T account below. As you can see, something happens around 1 or 2 am every morning, i just dont know what it is. The amount of data being transferred is REALLY high if you ask me, as high as 75336KB back on the 17th. I called AT&T support and they said it was the phone updating or mail being downloaded, basically they have no idea. I have the mail set to fetch manually already. Anyway to determine what is going on???

06/04 01:22 AM phone Internet/MEdia Net Sent 3368KB
06/03 01:45 AM phone Internet/MEdia Net Sent 18906KB
06/02 01:45 AM phone Internet/MEdia Net Sent 6878KB
06/01 01:45 AM phone Internet/MEdia Net Sent 9460KB
05/31 07:45 PM phone Internet/MEdia Net Sent 1918KB
05/31 01:27 AM phone Internet/MEdia Net Sent 7551KB
05/30 02:27 PM phone Internet/MEdia Net Sent 1224KB
05/30 01:17 AM phone Internet/MEdia Net Sent 2685KB
05/29 01:39 AM phone Internet/MEdia Net Sent 8120KB
05/28 01:39 PM phone Internet/MEdia Net Sent 5410KB
05/28 01:07 AM phone Internet/MEdia Net Sent 5068KB
05/27 10:42 AM phone Internet/MEdia Net Sent 21778KB
05/27 01:06 AM phone Internet/MEdia Net Sent 10419KB
05/26 09:26 AM phone Internet/MEdia Net Sent 20657KB
05/26 01:50 AM phone Internet/MEdia Net Sent 8467KB
05/25 02:21 PM phone Internet/MEdia Net Sent 18086KB
05/25 01:25 AM phone Internet/MEdia Net Sent 5249KB
05/24 01:25 AM phone Internet/MEdia Net Sent 1012KB
05/23 01:25 AM phone Internet/MEdia Net Sent 12978KB
05/22 01:25 AM phone Internet/MEdia Net Sent 9749KB
05/21 01:41 AM phone Internet/MEdia Net Sent 19166KB
05/20 01:17 AM phone Internet/MEdia Net Sent 23860KB
05/18 11:56 PM phone Internet/MEdia Net Sent 15440KB
05/18 01:06 AM phone Internet/MEdia Net Sent 29900KB
05/17 01:12 AM phone Internet/MEdia Net Sent 75336KB

Posted on Jun 5, 2010 4:56 AM

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cnpeyton

Q: Unknown data usage early morning

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  • by brm123,

    brm123 brm123 Dec 12, 2010 10:41 AM in response to zombie.obsession
    Level 1 (0 points)
    Dec 12, 2010 10:41 AM in response to zombie.obsession
    The direct contact at the AT&T Office of The President is noted below. I will be speaking to him tomorrow. Forget the customer service approach and go straight to the top.

    TO: Rebecca Miller – We have received a complaint on your behalf from the FCC. Please feel free to reply to this email or call me at the 800 number below to discuss your concerns in more detail. I left a message for you today on the number ending in 5808. AT&T regrets the inconvenience this issue may have caused.

    Hope to hear from you soon, Ms. Miller.

    Thanks,

    Kevin F. Hicks
    AT&T Specialist
    Office of the President

  • by brm123,

    brm123 brm123 Dec 12, 2010 10:42 AM in response to Network 23
    Level 1 (0 points)
    Dec 12, 2010 10:42 AM in response to Network 23
    The direct contact at the AT&T Office of The President is noted below. I will be speaking to him tomorrow. Forget the customer service approach and go straight to the top.

    TO: Rebecca Miller – We have received a complaint on your behalf from the FCC. Please feel free to reply to this email or call me at the 800 number below to discuss your concerns in more detail. I left a message for you today on the number ending in 5808. AT&T regrets the inconvenience this issue may have caused.

    Hope to hear from you soon, Ms. Miller.

    Thanks,

    Kevin F. Hicks
    AT&T Specialist
    Office of the President

  • by brm123,

    brm123 brm123 Dec 12, 2010 10:43 AM in response to bradley.ryan
    Level 1 (0 points)
    Dec 12, 2010 10:43 AM in response to bradley.ryan
    The direct contact at the AT&T Office of The President is noted below. I will be speaking to him tomorrow. Forget the customer service approach and go straight to the top.

    TO: Rebecca Miller – We have received a complaint on your behalf from the FCC. Please feel free to reply to this email or call me at the 800 number below to discuss your concerns in more detail. I left a message for you today on the number ending in 5808. AT&T regrets the inconvenience this issue may have caused.

    Hope to hear from you soon, Ms. Miller.

    Thanks,

    Kevin F. Hicks
    AT&T Specialist
    Office of the President

  • by brm123,

    brm123 brm123 Dec 12, 2010 10:44 AM in response to BackPacker57
    Level 1 (0 points)
    Dec 12, 2010 10:44 AM in response to BackPacker57
    The direct contact at the AT&T Office of The President is noted below. I will be speaking to him tomorrow. Forget the customer service approach and go straight to the top.

    TO: Rebecca Miller – We have received a complaint on your behalf from the FCC. Please feel free to reply to this email or call me at the 800 number below to discuss your concerns in more detail. I left a message for you today on the number ending in 5808. AT&T regrets the inconvenience this issue may have caused.

    Hope to hear from you soon, Ms. Miller.

    Thanks,

    Kevin F. Hicks
    AT&T Specialist
    Office of the President

  • by brm123,

    brm123 brm123 Dec 12, 2010 10:47 AM in response to Jeff Hallgren
    Level 1 (0 points)
    Dec 12, 2010 10:47 AM in response to Jeff Hallgren
    The direct contact at the AT&T Office of The President is noted below. I will be speaking to him tomorrow. Forget the customer service approach and go straight to the top.

    TO: Rebecca Miller – We have received a complaint on your behalf from the FCC. Please feel free to reply to this email or call me at the 800 number below to discuss your concerns in more detail. I left a message for you today on the number ending in 5808. AT&T regrets the inconvenience this issue may have caused.

    Hope to hear from you soon, Ms. Miller.

    Thanks,

    Kevin F. Hicks
    AT&T Specialist
    Office of the President

  • by brm123,

    brm123 brm123 Dec 12, 2010 10:49 AM in response to BackPacker57
    Level 1 (0 points)
    Dec 12, 2010 10:49 AM in response to BackPacker57
    The direct contact at the AT&T Office of The President is noted below. I will be speaking to him tomorrow. Forget the customer service approach and go straight to the top.

    TO: Rebecca Miller – We have received a complaint on your behalf from the FCC. Please feel free to reply to this email or call me at the 800 number below to discuss your concerns in more detail. I left a message for you today on the number ending in 5808. AT&T regrets the inconvenience this issue may have caused.

    Hope to hear from you soon, Ms. Miller.

    Thanks,

    Kevin F. Hicks
    AT&T Specialist
    Office of the President

  • by brm123,

    brm123 brm123 Dec 12, 2010 10:49 AM in response to lightsp33d
    Level 1 (0 points)
    Dec 12, 2010 10:49 AM in response to lightsp33d
    The direct contact at the AT&T Office of The President is noted below. I will be speaking to him tomorrow. Forget the customer service approach and go straight to the top.

    TO: Rebecca Miller – We have received a complaint on your behalf from the FCC. Please feel free to reply to this email or call me at the 800 number below to discuss your concerns in more detail. I left a message for you today on the number ending in 5808. AT&T regrets the inconvenience this issue may have caused.

    Hope to hear from you soon, Ms. Miller.

    Thanks,

    Kevin F. Hicks
    AT&T Specialist
    Office of the President

  • by brm123,

    brm123 brm123 Dec 12, 2010 10:51 AM in response to joenobody99
    Level 1 (0 points)
    Dec 12, 2010 10:51 AM in response to joenobody99
    The direct contact at the AT&T Office of The President is noted below. I will be speaking to him tomorrow. Forget the customer service approach and go straight to the top.

    TO: Rebecca Miller – We have received a complaint on your behalf from the FCC. Please feel free to reply to this email or call me at the 800 number below to discuss your concerns in more detail. I left a message for you today on the number ending in 5808. AT&T regrets the inconvenience this issue may have caused.

    Hope to hear from you soon, Ms. Miller.

    Thanks,

    Kevin F. Hicks
    AT&T Specialist
    Office of the President

  • by brm123,

    brm123 brm123 Dec 12, 2010 10:51 AM in response to Lawrence Finch
    Level 1 (0 points)
    Dec 12, 2010 10:51 AM in response to Lawrence Finch
    The direct contact at the AT&T Office of The President is noted below. I will be speaking to him tomorrow. Forget the customer service approach and go straight to the top.

    TO: Rebecca Miller – We have received a complaint on your behalf from the FCC. Please feel free to reply to this email or call me at the 800 number below to discuss your concerns in more detail. I left a message for you today on the number ending in 5808. AT&T regrets the inconvenience this issue may have caused.

    Hope to hear from you soon, Ms. Miller.

    Thanks,

    Kevin F. Hicks
    AT&T Specialist
    Office of the President

  • by brm123,

    brm123 brm123 Dec 12, 2010 10:52 AM in response to rentamark
    Level 1 (0 points)
    Dec 12, 2010 10:52 AM in response to rentamark
    The direct contact at the AT&T Office of The President is noted below. I will be speaking to him tomorrow. Forget the customer service approach and go straight to the top.

    TO: Rebecca Miller – We have received a complaint on your behalf from the FCC. Please feel free to reply to this email or call me at the 800 number below to discuss your concerns in more detail. I left a message for you today on the number ending in 5808. AT&T regrets the inconvenience this issue may have caused.

    Hope to hear from you soon, Ms. Miller.

    Thanks,

    Kevin F. Hicks
    AT&T Specialist
    Office of the President

  • by brm123,

    brm123 brm123 Dec 12, 2010 10:53 AM in response to NathanRIG
    Level 1 (0 points)
    Dec 12, 2010 10:53 AM in response to NathanRIG
    The direct contact at the AT&T Office of The President is noted below. I will be speaking to him tomorrow. Forget the customer service approach and go straight to the top.

    TO: Rebecca Miller – We have received a complaint on your behalf from the FCC. Please feel free to reply to this email or call me at the 800 number below to discuss your concerns in more detail. I left a message for you today on the number ending in 5808. AT&T regrets the inconvenience this issue may have caused.

    Hope to hear from you soon, Ms. Miller.

    Thanks,

    Kevin F. Hicks
    AT&T Specialist
    Office of the President

  • by brm123,

    brm123 brm123 Dec 12, 2010 10:54 AM in response to magreen17
    Level 1 (0 points)
    Dec 12, 2010 10:54 AM in response to magreen17
    The direct contact at the AT&T Office of The President is noted below. I will be speaking to him tomorrow. Forget the customer service approach and go straight to the top.

    TO: Rebecca Miller – We have received a complaint on your behalf from the FCC. Please feel free to reply to this email or call me at the 800 number below to discuss your concerns in more detail. I left a message for you today on the number ending in 5808. AT&T regrets the inconvenience this issue may have caused.

    Hope to hear from you soon, Ms. Miller.

    Thanks,

    Kevin F. Hicks
    AT&T Specialist
    Office of the President

  • by chcn,

    chcn chcn Dec 12, 2010 1:06 PM in response to brm123
    Level 1 (54 points)
    Dec 12, 2010 1:06 PM in response to brm123
    I have received 42 messages (so far) from this forum today in my inbox, the majority of which were identical. What an incredible waste of so many people's time. Was it really necessary to post the same thing to every sub-thread of this thread? It's unweildy enough as it is. I think it is safe to assume that those who are interested in the topic will either subscribe or check the most recent posts.

    Good luck with your call tomorrow. We look forward to hearing the result (in one message, please).

  • by ed2020,

    ed2020 ed2020 Dec 12, 2010 3:07 PM in response to brm123
    Level 1 (52 points)
    Dec 12, 2010 3:07 PM in response to brm123
    Thanks so much for spamming my inbox with this message over and over again. It's not like I have anything better to do with my weekend than read the exact same forum post over thirty times.

    For the record: I'm with O2 in the UK. Last month I used 1.2GB in a single day (800MB on another day). Both days the phone was virtually unused and within range of a wifi network for all but a couple of hours. My total usage for the month according to my phone was less than half of what was reported by O2. I'm still far from convinced this is a problem with the network operator. It's certainly not limited to AT&T.

  • by eoren1,

    eoren1 eoren1 Dec 14, 2010 7:25 AM in response to ed2020
    Level 1 (0 points)
    Dec 14, 2010 7:25 AM in response to ed2020
    My wife and I have iPhone 4's
    I am on an unlimited plan; she's on the 200Mb cap
    She always stayed under but, this month, the ATT app is saying she has already crossed 100Mb in less than a week.
    Called ATT and Apple without any guidance
    Just logged into my account on ATT and it is showing massive data use at midnight - 15-30 megs. The phone should be on wifi as it is in the house and we are asleep then.
    Anyone have ideas about this?
    Thanks!
    E

    Here's the log:
    12/12 12:03 AM phone Internet/MEdia Net Sent 27074KB
    12/11 12:28 AM phone Internet/MEdia Net Sent 15350KB
    12/10 09:30 PM xxx-xxx-xxxx Text/IM Messaging Received 1Msg
    12/10 12:28 AM phone Internet/MEdia Net Sent 16437KB
    12/09 12:27 AM phone Internet/MEdia Net Sent 18273KB
    12/08 12:51 AM phone Internet/MEdia Net Sent 16727KB
    12/07 12:15 AM phone Internet/MEdia Net Sent 19954KB
    12/06 12:39 AM phone Internet/MEdia Net Sent 13667KB
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