Previous 1 2 Next 16 Replies Latest reply: Jul 20, 2010 2:25 PM by F-D-J
samulias Level 1 Level 1 (0 points)
I don't understand how to configure or why it is happening, but I have my company mail installed in both, my iphone and ipad.
On the iphone I can see pdf attachments in a normal way. Shows as attachment and I have to click on it in order to open it.

But in my ipad all pdf files are shown as images. Is there some way to configure this? As on Apple's ipad mail presentation video it works exactly as on my iphone.

I use a pdf reader app, so I would like to save the file there, but as the pdf shows like an image, I can only save it as image.

Thanking for your help.



MacBook, Mac OS X (10.6.3)
  • lllaass Level 10 Level 10 (168,850 points)
    Are they one-page pdf's? If yes, do a search on problems opening pdf's. I recall that there is problem with the iPad treating one-page pdf's as images and the prior posts may include how to solve the issue.
  • samulias Level 1 Level 1 (0 points)
    Yes, now I realized that the problem happens with 1 page pdf files.
    I have been trying to search for a solution but didn't find any so far. If someone has any clue, I would appreciate any help. It only happens to me with the iPad. Works fine with iPhone
    And Apple, please fix this issue for the next update.

    Thanks IIIaass
  • lily99 Level 1 Level 1 (0 points)
    I am having the same problem. I spent a long time with apple support and did not get a resolution. I even did a restore to factory settings and same problem. When I first view the email, I can see the attachment, but within a few seconds, it changes into a graphic.
  • Kevin Wolfe3 Level 3 Level 3 (760 points)
    This appears to be just how the OS is set up on the iPad. Multipage PDFs will show as attachments in mail and then can be read with the built in PDF reader or copied to a PDF reader like SimplyPDF or GoodReader. Single page PDFs will display in the body of the message. If you touch and hold it with your finger, you have the option to save it as a JPEG. For some this option is usable. In all instances I can read the PDF and forward it so it seems that the only function lost is being able to save it to the app of my choice. You can also copy and paste a single page PDF into a Pages document.

    If the single PDF is transferred through a cable sync to a reader app, then all is fine for reading.

    Message was edited by: Kevin Wolfe3

    Message was edited by: Kevin Wolfe3
  • lily99 Level 1 Level 1 (0 points)
    I am having the same problem with multi-page pdfs. When I receive a multi-page pdf, it displays only the first page and again as a picture. Only "Save Image" and "copy" can be done.
  • Kevin Wolfe3 Level 3 Level 3 (760 points)
    Multipage PDFs are a different issue. When you receive one you should see an icon. It may be grayed since the big ones can take a while to load. Once loaded it should open in the built in reader. You should be able to drag the page up to scroll through it.
  • vaevictis Level 1 Level 1 (0 points)
    some of the pdf problems have been associated with the Stanza app, which appears to conflict with the mail app; uninstalling Stanza seems to fix it.
  • lily99 Level 1 Level 1 (0 points)
    Yes, Stanza has turned out to be my problem. I uninstalled it. That has fixed my problem with both one page and multi-page pdfs.

  • Robert Lewis Level 2 Level 2 (330 points)
    Thanks! Deleted Stanza and now Multi-page PDFs are working again. Still no go on one page PDFs but they're not as crucial to me.
  • Smash5 Level 1 Level 1 (0 points)
    Deleting Stanza has solved the problem for me too.
  • CharlieBrown_Germany Level 1 Level 1 (0 points)
    It is unbelievable that such kind of error can occur!

    First the problem in such a simple thing like treating the PDFs correctly, second that an app can effect the apple mail!
    I thought something is impossible on iPad/iPhone!

    Is apple aware of the problem?
  • Paul Willis Level 1 Level 1 (5 points)
    Thanks for this. Deleting Stanza fixed my multipage PDF problem
  • Peter Harte Level 1 Level 1 (10 points)
    Thanks, mine too
  • Gazman64 Level 1 Level 1 (0 points)
    I have iPad and iPhone 3GS both had stanza and deleted off both. I still have trouble with multipage PDFs. I also deleted other apps like Photoshop Mobile, How It Works, London Evening Standard, Kindle as I wondered if they might affect it.

    It has made no difference on either device. I don't mind one page PDFs showing as an image but I get multipage PDFs everyday.

    Thanks in advance for any help.
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