Previous 1 2 3 Next 43 Replies Latest reply: Dec 29, 2013 4:27 PM by Herky3 Branched to a new discussion.
Brian92610 Level 1 Level 1 (5 points)
I've had my iPad for about 36 hours and for the last 24 the sound hasn't worked. When turning the iPad back on, the sound works for a second but then quits working. The volume buttons on the side do not do anything when pushed. I've adjusted the volume from settings and it is turned up but no sounds comes out. In the iPod app, it says "dock connected" even when it isn't plugged in. My headphones work great, there's just no sound from the speakers. I've restored the iPad and there is no change. Hardware failure or am I doing something wrong?

MacBook Pro 2.4 GHz Intel Core Duo 2, Mac OS X (10.6.3), iPhone 3GS, iPad WiFi
  • David M Brewer Level 6 Level 6 (9,300 points)
    Try holding down the on-off/sleep button and the home button at the sometime for 10-15 seconds, see if that resets your iPad.
  • Brian92610 Level 1 Level 1 (5 points)
    Nope, that doesn't help the problem either. I'm thinking this must be a hardware problem which is weird because I've hardly used it!
  • David M Brewer Level 6 Level 6 (9,300 points)
    Take a look at both the connecter cable and the connector at the bottom of the iPad and see if there is something bent. If not, connect and unconnect the cable a few times to see if that clears this up. If this doesn't fix the problem take the iPad back to where you bought it.
  • Brian92610 Level 1 Level 1 (5 points)
    Everything looks perfect. I have a genius bar appointment in a few hours. Hopefully they can replace it for me though they have pretty bad stock issues.
  • Brian92610 Level 1 Level 1 (5 points)
    The genius bar had to replace it for me. Hope the new one works a bit longer!
  • David M Brewer Level 6 Level 6 (9,300 points)
    I'm glad you got this resolved.
  • kennyli Level 1 Level 1 (0 points)
    Brian,

    You are not alone! I am having exactly the same problem!

    I have called Apple and they are asking me to take my iPad back to any Apple Store. But, I am now using my iPad in Hong Kong and they will not accept sending it back by FedEx!

    I am asking a friend in Boston to help me to take it back. Wish me luck!

    Kenny
  • Igvig Level 1 Level 1 (0 points)
    Guys,

    I have exactly the same issue here. The iPad speakers appear not to work and the volume indicator in the iPod app is replaced by the words "dock connector". We took it in to the nearest apple store and the guy took it in the back for a while, then came back out and stated there was water damage. This apparently was evidenced by a little bit of pink showing up close to the connector inside the iPad. I'm saying a little bit because I've seen the results of a phone being dunked: the whole indicator turns the same color. In our iPad, it's literally just a little bit.

    I have several issues with this:
    a) in the 3 weeks that we've had this thing, we've taken extremely good care of it: we have both an invisishield on it and a leather case for it. It ale ays stays in the living room or my desk, in either case, well away from water sources, so it's highly unlikely that water damage actually would have occurred.
    b) The indicators are not all pink. Instead, only a little parts of it are... If there had been actual water, I am fairly confident we would have seen the whole indicator acquire a pink colorati
    a
  • Mikanamimo Level 1 Level 1 (0 points)
    It will have a problem if you don't use the iPad connection cord that came with the iPad, you can't use any other cord other than the one that the iPad came with. I had the same problem. I had plugged in another cord other than the ipad's original USB charger cord to charge it, the cord charged the iPad just fine but the sound was not working, it was showing up as it being plugged into a docking station when clearly it was not. The reason for the no sound issue is the iPad thinks that it no longer needs to play sound through the built in speakers because it thinks that, being plugged in to a docking station, it must play sound externally through the (nonexistent) docking station's speakers. As a result the iPad has no sound. I'm not sure why it would do that but, apple products are particular with software, hardware and accessories. Because as soon as I plugged in the USB charge cord that came with my iPad the sound worked fine. Hope this sorta helps!

    If you can't understand me it's 3:50AM here so forgive any improper grammar.
  • Alexish69 Level 1 Level 1 (0 points)
    I'm in the same situation and this is a real p** in the a**

    I bought my iPad in France (my hometown) and now I'm back in China where I work. There's no way I have to go to a french apple store to replace it or whatsoever
  • Arctic Frost Level 1 Level 1 (0 points)
    Hi All -

    After reading this thread (yes, my sound stopped working on my iPad as well) it occurred to me this was a problem with the iPad dock. I had just finished charging my iPad with the dock when the sound didn't work when I turned it on. I came to this thread and saw the references to the iPod saying "dock connected". So I put my iPad back on the dock and held down the power button for a complete restart.

    Whlah, my sound now works fine! Hope this helps the rest of you:)

    Arctic Frost
  • Jameskkk Level 1 Level 1 (0 points)
    Guys I figured it out !! Same thing happened to me, I was listening to music on iPad while doing dishes, and it fell into the sink... Don't laugh it's true. I was so frightened because I couldn't get the sound to work just like you guys (showing connector sign on iPod page) Then the funniest thing happened, i used a hairdryer and blew through the connector hole and then I see that ******* sound sign appeared again. It worked for me anyways just want to share this. I don't guarantee it's gonna work for everyone but at least mine did Hahaha
  • shaloooooooom Level 1 Level 1 (0 points)
    Hello ppl, I just lost sound to iPad as well. It was working fine yesterday but now nothing. The funny thing is that all the programs r telling me there is no sound like they know. But I have raised the volume to max but still nothing. I turned it off and on as well as rest it. Any ideas?
  • King_Penguin Level 10 Level 10 (114,125 points)
    Assuming that you are on iOS 4.2, is the notification mute switch (the old rotation lock) 'on' ? Rotation lock is now a software function on the taskbar in 4.2 and the button now mutes notifications e.g. so that you can watch videos or listen to music without hearing email notifications etc.

    Rotation lock : double-click the home button, slide from the left, and its the button far right; press home again to exit the taskbar; repeat to switch off rotation lock.
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