Unlimited plan on iPad 3G

Right now they are just switching the users who called in and said they ordered before June 7th without true verification so anyone could call in and say that. I had it switched about an hour ago. She told me that once everything is verified with Apple the iPads that verify purchased by June 7th will stay on the Unlimited Plan and the ones that don't check-out will go to the 2GB Data Plan.

Update:
Following the instructions of others posted here I called AT&T at 1-866-640-5125 on Tuesday 22 June 2010 and requested the unlimited plan. The rep had me sign up for the 2GB plan and said I would be switched in 7-10 days.

Today at 5:30am PDT I called the same number 1-866-640-5125 and the rep asked for my cellular (ipad) number. She first said the unlimited plan was unavailable, but I POLITELY insisted and explained about the grandfather option. *She then IMMEDIATELY upgraded me to the unlimited plan!!!* She did say that AT&T would verify my original purchase order with Apple and downgrade me if I did not meet the deadline of 6 JUN.

And she did warn that this plan is tied uniquely to this specific iPad. If I lost it or broke it, I would NOT be eligible for the unlimited plan again. (nuts)

So be polite, and call today and they will now upgrade you to the unlimited plan immediately!

I guess the key is to already have a 2GB plan established as you have to give them the cellular phone number associated with that plan.

p.s. hmm wonder how much one of these unlimited plan iPads will fetch on ebay. (more than its weight in gold?)

Again: the number that I called is 1-866-640-5125

Message was edited by: aint2

I'd call the 866-640-5125 number and have them open a trouble ticket. For some of us - two of their systems aren't communicating the information. I'm PO'd that the estimated time to resolve the problem is July 1st!

I have email messages confirming that I have the unlimited plan, however my device says I don't have a data plan.

Ordered my iPad on June 6th, received it yesterday. After reading this discussion, I called this morning and signed up for unlimited service. I was on hold for less than 2 minutes. Here's what I did:

On the iPad I signed up for a data plan.
Called 866-640-5125 and entered the phone number associated with my data account.
Selected the option to speak to a customer service representative.

Like I said, I was only on hold for a couple of minutes. They were able to cancel the data plan I signed up for and added the unlimited plan.

I want to thank all the people who have been persistent in their efforts and got AT&T up to speed on this issue. I know if I had received my iPad last week and had to go through this it wouldn't have been so easy.

Called AT&T today using the given number and waited less than a minute for the rep to pick up. I called at 7pm eastern time. She asked me my IMEI and let me know that apple and AT&T will be looking into the purchases to confirm people bought the phone before June 7th. She added the unlimited data plan no questions asked. Was on the phone for less than 5 minutes with everything working properly. Received a message on my phone saying my data plan had been changed as well as received an email stating that as well. She also made sure the cellular connection was working before we got off the phone. This is the faste and best experience I've had with AT&T. I was quite impressed by it considering others having to be on hold for long periods of time.

I just got my new 3G iPad a couple of days ago. I ordered it on June 2. I was told I'd be allowed to activate the unlimited data plan if I purchased my iPad before June 7, yet the option is not available to me on my iPad. Can someone tell me who I call or what I do to activate this unlimited plan? Sorry if this has been covered, but I was hoping one of you nice folks would have a number or email address I could use to get through. Thanks.

I too now have email confirming my unlimited plan is pending. It has now been 36 hours and my data plan is not activated. I am guessing they are confirming my purchase of June 5th. In the meantime, no cellular plan. I am going to continue to monitor the iPad, and will call customer service if the first 30 days doesn't match when they finally provide the service.

end of day 2 and still waiting...

I just received this from Apple.
_______________

Thank you for purchasing iPad Wi-Fi + 3G.

Our records indicate you ordered iPad on or before June 6th, which qualifies you for AT&T's unlimited monthly plan for 3G data.

Because the unlimited monthly plan is not currently available from the on-device activation flow, Apple and AT&T have developed a special process so you can still sign-up for the unlimited plan. If you would like to request the unlimited plan, please do the following:

1. If you have not done so, please connect your iPad Wi-Fi + 3G to iTunes and activate your device.
2. You then need to activate the $25 2GB AT&T 3G DataPro Plan for iPad via Settings > Cellular Data. This is required for AT&T to be able to add the unlimited option to your account.
3. After you have activated the $25 2GB AT&T 3G DataPro Plan for iPad, call AT&T Customer Service at 1-800-331-0500 and an AT&T Customer Service Representative will assist you in activating the Unlimited AT&T 3G Data Plan for iPad.

As part of this process, AT&T and Apple will verify if you are eligible to take advantage of this offer. If you are determined to be ineligible, AT&T reserves the right to either cancel your data service for iPad or move you to a lower priced option. You will be able to activate service again or change your plan to any currently available AT&T 3G Data Plan for iPad at any time.

Please note: If you cancel the Unlimited AT&T 3G Data Plan for iPad or the Plan is not auto-renewed in the future, you will not be able to order the Unlimited Plan again.

You must contact AT&T on or before July 15th.

Sincerely,
The Apple Store Team

I called the number on the email, press 0 for representative. Got connected right away with no wait. Got switch over within 2 minutes to the unlimited plan. I DID have to wait 2 hours for the 18666405125 number but decided to call this number again and I'm glad I did!!

Just got off the phone with the nice AT&T people,

I called the number given in the email above, they sent me to another number, 1800 275 2273. I read off a few numbers for the lady on the phone, and bam! done 🙂

In total, it took about 10, maybe 15 minutes.

Or 5 days, considering I've been waiting on the unlimited data plan for that long.

MoBoarder -

Thanks for the other 800 number ( call AT&T Customer Service at 1-800-331-0500 ).
Called AT&T at that number, after about 5 minutes they had my 3g up and working.
Did require a hard bounce of the iPad (hold the off button until the "OFF Slider" appears. That did the trick.

Not too painful except for the rude clerk in the brick and mortar store, that thought any hope of grandfathering in was past.

I did ask today's tech more about the unlimited plan - if the iPad breaks or I purchase some future new device, the plan is transferable under those circumstances as long as I never change or cancel the plan tied to my iPad cellular number. We will see.

Thanks to all the great work, documentation and follow through on this discussion board. Best wishes to those still waiting for thier pre-June8th iPads or waiting to register their grandfathered unlimited plan.

Message was edited by: TJ_Boise

One more thing - Under Cellular Data Account, it shows "There is no data plan" and under Full Account Overview it shows "Unlimited Pending". I suspect that will be like that until they verify my purchase date.

Ordered my iPad on the 5th, got it this past Wed. After reading this forum I was holding off until I had a nice speakerphone and plenty of time. Today, being Saturday, I had my doubts. I went in to the iPad and signed up for the 2Gb service, wrote down my IMEI and ICCIS numbers as well as the new AT&T assigned Mobile Cellular Data number. Then I got comfortable with the speaker phone and my computer...

Called the 1-866-640-5125 number

The immediate answer was the "normal" AT&T Cellular support line (same as if you dial 611 on your cell phone).

Automated system asked me to enter the cellular number I was calling in reference too - so I entered my iPad assigned number.

Immediately I was transfered to a real person. Asked for the email address I used to register (and I assume cell # was passed through). I told her what I wanted to do.

Long story short, 90 seconds later I was seeing a confirmation on the iPad Settings / General / Cellular / Account section that I was not signed up for the Unlimited plan. She had me test Internet connectivity - all is good.

I was told that Apple would verify on teh back end that I was eligible, and if not it would revert to 2Gb plan.

I would say the problems are resolved - total of less then 3 minutes on the phone and it is fixed.

I am still waiting to get mine! Last week it said my local apple store was sold out and I had to put my order on waiting list and once my order came in (which I had to pay for in advance) they would email me. Well, since it is sunday I wouldn't expect it to be in today. So I payed in advance and ordered a Wifi + 3G 64GB Model and a couple of accesories and am still waiting. Anyway, so I was showing a friend about the 3G at apple.com and it said 2gb of data for $25 instead of the unlimited, which really dissapointed me. 😟 Let's see what happend. Plus with the new iphone 4 it seems like apple forgot about the ipad!

Hello all,

I ordered two iPads on June 6. They came last week. I called AT&T at the number in this forum and was only on hold for 35 min max. The trick is to call as soon as they open. I tried calling one evening and decided there were too many people in their que. I work in a call center and know the call volume gets worse as the day goes on.

I had to call on two different days since the iPads arrived on two different days. Both times I was instructed to activate the 2GB plan and Apple would be contact to confirm the order was before June 7. I was told I would see an update on my iPad, an email, or phone call stating I've been upgraded to the unlimited plan.

Saturday I pull out my iPad and there is an email telling me that it appears I have purchased my iPad prior to June 7 and there was another number (1.800.331.0500) that I should call to have the plan upgraded to the unlimited plan.

I called the number and after a 10 min 26 sec call both plans were switched to the unlimited plan. I actually received the alert on the iPad saying it was upgraded before the reps system told him it was upgraded.

I've owned Macs for many years and am always pleased with them. Not thrilled that AT&T is my only choice, but was pleased with the service I receied to get my plan activated and upgraded.

Travis

I have activated the unlimited plan on my iPad, but I am still not satisfied with the fact I must continue to pay $30 a month if I want to keep it. The original data plan deal should be what is grandfathered in for the people that pre-ordered, not this fire that we have to feed to keep what we were originally promised.