5 Replies Latest reply: Sep 23, 2010 8:43 AM by ArfonD
ArfonD Level 1 Level 1
Recently when I try to update my iPod touch (second edition) with my iTunes on a Windows XP machine I keep getting a popup window with the following message "*iTunes could not backup the iPod "+iPod name+" because the iPod disconnected*".

The iTunes is the latest version 9.1.1.12 and iPod is on the latest version of firmware 3.1.3

Anyone know of why this is happening?

Thanks
Reply by planb77 on Jun 7, 2010 1:44 PM Helpful
Hello ArfonD,

Try resetting your sync history.
1. Open iTunes.
2. From the Edit menu, choose Preferences.
3. Click the Devices tab.
4. Click the Reset Sync History button.

Also, remove any older backups as well to see if that helps.

B-rock
Reply by planb77 on Jun 7, 2010 3:57 PM Helpful
Hmm. Take a look at this article for more help even if you don't sync calendar and contacts.
http://support.apple.com/kb/ht1692

Otherwise, I would try restoring your iPod using the instructions provided here. Several users with this same issue were able to resolve it by doing so.
http://support.apple.com/kb/ht1414

B-rock

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