itunes could not backup the ipod because the ipod disconnected

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Level 1

7 points

itunes could not backup the ipod because the ipod disconnected

Recently when I try to update my iPod touch (second edition) with my iTunes on a Windows XP machine I keep getting a popup window with the following message "*iTunes could not backup the iPod "+iPod name+" because the iPod disconnected*".

The iTunes is the latest version 9.1.1.12 and iPod is on the latest version of firmware 3.1.3

Anyone know of why this is happening?

Thanks

Posted on Jun 7, 2010 1:36 PM

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Answer 1

Best reply

planb77

Level 7

32,434 points

Jun 7, 2010 1:44 PM in response to ArfonD

Hello ArfonD,

Try resetting your sync history.
1. Open iTunes.
2. From the Edit menu, choose Preferences.
3. Click the Devices tab.
4. Click the Reset Sync History button.

Also, remove any older backups as well to see if that helps.

B-rock

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Answer 2

ArfonD Author

Level 1

7 points

Jun 7, 2010 2:03 PM in response to planb77

Hey planb77, thanks for the quick response - but that didn't work.

Still the same problem 😟

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Answer 3

planb77

Level 7

32,434 points

Jun 7, 2010 3:57 PM in response to ArfonD

Hmm. Take a look at this article for more help even if you don't sync calendar and contacts.
http://support.apple.com/kb/ht1692

Otherwise, I would try restoring your iPod using the instructions provided here. Several users with this same issue were able to resolve it by doing so.
http://support.apple.com/kb/ht1414

B-rock

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Answer 4

ArfonD Author

Level 1

7 points

Jun 11, 2010 12:37 PM in response to planb77

Thanks for your help!

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Answer 5

ArfonD Author

Level 1

7 points

Sep 23, 2010 8:43 AM in response to ArfonD

Still unable to sync my iPod after updating to the latest iTunes. Seriously need help - Thanks

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